This topic has 13 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp
Hello!
I’ve been missing updates (theme and plugin) for some long time because I had other projects. Today I was thinking getting back to work with this site and applied latest theme update. After this update my site is totally crashed and I can not figure out what went wrong.
I hope you can help me with this, thanks!
Hello,
Please give us correct WP Dashboard and FTP credentials.
Also update Woocommerce and other plugins https://www.8theme.com/download-plugins/ .
Thank you.
Best regards,
Jack Richardson.
all plugins are already updated
P.S.
Hello,
We can’t visit your site, there is 404 error:
http://storage4.static.itmages.com/i/15/1013/h_1444758583_2128742_c0992b28f9.png
Please check site url is correct.
Best regards,
Jack Richardson.
I don’t know why do you have this kind of problem
Site url is correct
http://taktika.lv/store/wp-content/uploads/2015/10/login.png
Hello,
Are there any restrictions on a server?
We still can’t access WP admin panel and FTP credentials are incorrect. Please check them and check what is blocking access on a server.
Regards,
Eva Kemp.
Just checked with server administrator, yes, there are restrictions outside our country region for security purposes. They need your IP address to grant access.
And, yes, I found mistake in FTP credentials I gave you. Please see correct ones in private content
Hello,
IP has been sent to your email address. Please check it.
Regards,
Eva Kemp.
Access granted, please check
Hello,
I’ve updated Woocommerce plugin.
Please check your site now.
Regards,
Eva Kemp.
Wasn’t it up to date already? Did it need special activation or something?
And thank you for the fix!
Hello,
You are welcome.
You had Woocommerce version 2.2.8 and the latest version is 2.4.7.
So now the plugin is up to date.
Regards,
Eva Kemp.
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