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Topic: Site totally crashed after update

Roberts

Participant

October 13, 2015 2:42 pm

Hello!

I’ve been missing updates (theme and plugin) for some long time because I had other projects. Today I was thinking getting back to work with this site and applied latest theme update. After this update my site is totally crashed and I can not figure out what went wrong.
I hope you can help me with this, thanks!
Site URL: hidden
Theme version: 2.9.2
WooCommerce version: 2.2.8

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Jack Richardson

Support staff

October 13, 2015 3:30 pm

Hello,

Please give us correct WP Dashboard and FTP credentials.
Also update Woocommerce and other plugins https://www.8theme.com/download-plugins/ .

Thank you.

Best regards,
Jack Richardson.

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Roberts

Participant

October 13, 2015 4:36 pm

all plugins are already updated

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Roberts

Participant

October 13, 2015 4:52 pm

P.S.

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Jack Richardson

Support staff

October 13, 2015 6:50 pm

Hello,

We can’t visit your site, there is 404 error:
http://storage4.static.itmages.com/i/15/1013/h_1444758583_2128742_c0992b28f9.png
Please check site url is correct.

Best regards,
Jack Richardson.

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Roberts

Participant

October 14, 2015 9:11 am

I don’t know why do you have this kind of problem

Site url is correct
http://taktika.lv/store/wp-content/uploads/2015/10/login.png

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Eva Kemp

Support staff

October 14, 2015 9:50 am

Hello,

Are there any restrictions on a server?
We still can’t access WP admin panel and FTP credentials are incorrect. Please check them and check what is blocking access on a server.

Regards,
Eva Kemp.

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Roberts

Participant

October 14, 2015 10:01 am

Just checked with server administrator, yes, there are restrictions outside our country region for security purposes. They need your IP address to grant access.

And, yes, I found mistake in FTP credentials I gave you. Please see correct ones in private content

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Eva Kemp

Support staff

October 14, 2015 10:07 am

Hello,

IP has been sent to your email address. Please check it.

Regards,
Eva Kemp.

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Roberts

Participant

October 14, 2015 10:08 am

Access granted, please check

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Eva Kemp

Support staff

October 14, 2015 1:12 pm

Hello,

I’ve updated Woocommerce plugin.
Please check your site now.

Regards,
Eva Kemp.

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Roberts

Participant

October 14, 2015 1:14 pm

Wasn’t it up to date already? Did it need special activation or something?

And thank you for the fix!

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Eva Kemp

Support staff

October 14, 2015 1:29 pm

Hello,

You are welcome.

You had Woocommerce version 2.2.8 and the latest version is 2.4.7.
So now the plugin is up to date.

Regards,
Eva Kemp.

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