Site totally crashed after update - by Roberts

This topic has 13 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

  • Avatar: Roberts
    Roberts
    Participant
    October 13, 2015 at 14:42

    Hello!

    I’ve been missing updates (theme and plugin) for some long time because I had other projects. Today I was thinking getting back to work with this site and applied latest theme update. After this update my site is totally crashed and I can not figure out what went wrong.
    I hope you can help me with this, thanks!

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 15:30

    Hello,

    Please give us correct WP Dashboard and FTP credentials.
    Also update Woocommerce and other plugins https://www.8theme.com/download-plugins/ .

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Roberts
    Roberts
    Participant
    October 13, 2015 at 16:36

    all plugins are already updated

    Please, contact administrator
    for this information.
    Avatar: Roberts
    Roberts
    Participant
    October 13, 2015 at 16:52

    P.S.

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2015 at 18:50

    Hello,

    We can’t visit your site, there is 404 error:
    http://storage4.static.itmages.com/i/15/1013/h_1444758583_2128742_c0992b28f9.png
    Please check site url is correct.

    Best regards,
    Jack Richardson.

    Avatar: Roberts
    Roberts
    Participant
    October 14, 2015 at 09:11

    I don’t know why do you have this kind of problem

    Site url is correct
    http://taktika.lv/store/wp-content/uploads/2015/10/login.png

    Avatar: Eva
    Eva Kemp
    Support staff
    October 14, 2015 at 09:50

    Hello,

    Are there any restrictions on a server?
    We still can’t access WP admin panel and FTP credentials are incorrect. Please check them and check what is blocking access on a server.

    Regards,
    Eva Kemp.

    Avatar: Roberts
    Roberts
    Participant
    October 14, 2015 at 10:01

    Just checked with server administrator, yes, there are restrictions outside our country region for security purposes. They need your IP address to grant access.

    And, yes, I found mistake in FTP credentials I gave you. Please see correct ones in private content

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 14, 2015 at 10:07

    Hello,

    IP has been sent to your email address. Please check it.

    Regards,
    Eva Kemp.

    Avatar: Roberts
    Roberts
    Participant
    October 14, 2015 at 10:08

    Access granted, please check

    Avatar: Eva
    Eva Kemp
    Support staff
    October 14, 2015 at 13:12

    Hello,

    I’ve updated Woocommerce plugin.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Roberts
    Roberts
    Participant
    October 14, 2015 at 13:14

    Wasn’t it up to date already? Did it need special activation or something?

    And thank you for the fix!

    Avatar: Eva
    Eva Kemp
    Support staff
    October 14, 2015 at 13:29

    Hello,

    You are welcome.

    You had Woocommerce version 2.2.8 and the latest version is 2.4.7.
    So now the plugin is up to date.

    Regards,
    Eva Kemp.

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