Forum Replies Created

Viewing 30 posts - 10,861 through 10,890 (of 16,227 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 21:08

    Hello,

    I’ve reuploaded the parent theme and your old theme folder is renamed to “woopress_old_theme”.
    Also some plugin is causing the issue with gallery. Disable them one by one to find it out.

    Regards,
    Eva Kemp.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 20:29

    Hello,

    Try to use this code:

    .product_meta .tagged_as a{
    color: #D3D3D3 !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 20:25

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 20:16

    Hello,

    Please show the exact page where the issue is.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 18:00

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 17:58

    Hello,

    I’ve set this option “Comments should be displayed with the newer comments at the top of each page” in Settings > Discussion.
    Please check reviews now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 17:46

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 17:35

    Hello,

    Is the issue with VC editor resolved?
    If no, please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 17:30

    Hello,

    Glad to hear it.
    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 17:22

    Hello,

    Yes, I was able to replicate the problem.
    Please provide us with FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 17:17

    Hello,

    I’ve edited the code in custom.css file to this:

    .products-categoies, #main {
       background-color: white;
    }

    Please check home page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 17:10

    Hello,

    Please add this code in Global Custom CSS:

    .footer-product {
      display: none;
    }

    “Mask with Information” option will work only for 3 products per row. So I’ve changed the number in Theme Options > Products Page Layout.

    Please check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 15:25

    Hello,

    I’ve added the following code in the /wp-content/themes/royal/framework/theme-functions.php file in line 1567:

    if(!preg_match("#^[aA-zZ0-9\-_]+$#", $username)) {
    $return['status'] = 'error';
    $return['msg'] = __( "Please enter user name without specific characters.", ETHEME_DOMAIN );
    echo json_encode($return);
    die();
    }

    Please check your registration page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 11:39

    Hello,

    Your original query in this topic was you didn’t have sidebar in single product page, wasn’t it?
    Now sidebar is shown on the page you posted in private content.

    As I see home page is loading:
    http://storage5.static.itmages.com/i/15/1123/h_1448275131_1092355_e0949c2df3.png

    So please describe your issue with more details.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 11:16

    Hello,

    Did you receive my previous post?

    Please show a page where you have issues and provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 10:08

    Hello,

    Unfortunately there is no option in Theme Settings to change “Our Offers” title, it can be done only via php files.

    Please provide us with FTP credentials, we’ll try to make changes in the child theme. Also show a product page where you have up-sell products.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 10:03

    Hello,

    The option in Color Scheme section works for Boxed layout.
    To change background for Wide layout use this css code:

    .page-wrapper {
        background-image: url('http://www.vaporbubbler.com/wp-content/uploads/2014/03/seamless_paper_texture.png') !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 09:59

    Hello,

    We’re glad you resolved the problem.

    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 09:58

    Hello,

    Sidebar is shown only if some widget is added to Single Product Page Sidebar area in Appearance > Widgets. I’ve added empty Text widget. Please check your single product page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 09:52

    Hello,

    Please show screenshots what problem you’re experiencing.
    Also provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 09:20

    Hello,

    Custom.css file is optional. You can avoid it if you make style changes in Theme Options > Custom CSS section. The error is shown because you enabled Custom CSS option in Theme Options > Custom CSS > Enable Custom CSS. Deactivate it.

    I’ve just checked cart widget in home page and Shop page and it’s the same.
    Try to clear browser cache and check again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 09:18

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 09:14

    Hello,

    Just to clarify, do you want to show products from that category or only the category loop?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 09:13

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 09:12

    Hello,

    We need FTP credentials (FTP host, FTP username, FTP password). If you don’t know where to find this information ask your hosting provider.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 08:53

    Hello,

    I’ve enabled Wishlist in YIT Plugins > Wishlist > General Settings.
    Please check home page now.

    If you don’t want to use Wishlist option you just need to disable the plugin.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 08:50

    Hello,

    Sorry, but there is no possibility to show New icon automatically.

    Your second question is unclear. Could you please clarify with more details?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 08:48

    Hello,

    Yes, we need access to your WP Dashboard.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 08:47

    Hello,

    The link you showed has the same content as your site has now.
    Could you please show a screenshot of the issue?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 08:20

    Hello,

    Have you made any changes in the theme files?
    Please provide us with FTP credentials.

    Thank you.

    Best regards,
    Jack Richardson.

  • 1 2 3 362 363 364 539 540 541
    Viewing 10,890 results - 10,861 through 10,890 (of 16,227 total)
Viewing 30 posts - 10,861 through 10,890 (of 16,227 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.