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Topic: Product page image gallery

Tagged: Image Gallery, Product

fbskitchens

Participant

November 23, 2015 3:49 pm

Hello,

The image gallery on single product pages is not displaying properly. Instead of one large image and thumbnails underneath, there are two large images. The top image still slides right & left but the bottom images doesn’t move. Could you please take a look and advise?
Site URL: hidden
Theme version: 2.3
WooCommerce version: 2.4.10

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Robert Hall

Support staff

November 23, 2015 4:13 pm

Hello,

Navigate to Theme Options->Single Product Page-> and enable slider for gallery images.

Regards,
Robert Hall.

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fbskitchens

Participant

November 23, 2015 4:25 pm

The slider for gallery images was already enabled. I tried disabling and then re-enabling, but it still is not displaying properly.

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Eva Kemp

Support staff

November 23, 2015 5:43 pm

Hello,

Have you modified original theme files?
As I see theme version isn’t visible for parent theme in Appearance > Themes. So I guess you edited theme files.
Please provide us with FTP credentials in Private Content.

Regards,
Eva Kemp.

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fbskitchens

Participant

November 23, 2015 5:46 pm

FTP credentials provided in private content area. Thank you!

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Eva Kemp

Support staff

November 23, 2015 6:04 pm

Hello,

The credentials are incorrect.
Are there any specific settings for FTP client?

Regards,
Eva Kemp.

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fbskitchens

Participant

November 23, 2015 8:18 pm

I login using cPanel. I’ve included the login link in the private area.

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Jack Richardson

Support staff

November 23, 2015 9:08 pm

Hello,

I’ve reuploaded the parent theme and your old theme folder is renamed to “woopress_old_theme”.
Also some plugin is causing the issue with gallery. Disable them one by one to find it out.

Regards,
Eva Kemp.

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Topic: Product page image gallery

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Topic: Product page image gallery

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