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Issues after installing Royal theme - by SocialPepper

This topic has 4 replies, 2 voices, and was last updated 8 years, 4 months ago ago by Jack Richardson

  • Avatar: SocialPepper
    SocialPepper
    Participant
    November 23, 2015 at 16:29

    Hi,

    I am having serious issues after installing the Royal theme. I indicated them below:

    1. The visual composer back-end editor is not working. My (already created) homepage in the back-end looks strange and can not be changed with the visual composer.

    2. WPBakery version after installation of your theme indicates version 4.0.2, newest version is 4.8.1

    3. I need to update Ultimate Addons for Visual Composer, which I can only do with a licence key which I do not have.

    4. Master slider pro needs an update with a licence key I do not have.

    I like to add screenshots, but that is not possible correct?

    I hope you can help me out, because at the moment I can not update the website.

    Thank you.

    Regards,

    Richard

    #100890 Copied Theme version: 2.3 WooCommerce version: 2.4.10
    3 Answers
    Avatar: SocialPepper
    SocialPepper
    Participant
    November 23, 2015 at 16:54

    Okay,

    Stress attack is over. I found your download page and updated all the plugins.

    #100894 Copied
    Avatar: SocialPepper
    SocialPepper
    Participant
    November 23, 2015 at 16:55

    Okay, I found the download page and updated all the plugins.

    #100895 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2015 at 17:35

    Hello,

    Is the issue with VC editor resolved?
    If no, please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #100908 Copied
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