Hello,
So do you still need our assistance?
Regards,
Eva Kemp.
Hello,
So do you still need our assistance?
Regards,
Eva Kemp.
Hello @plush,
I’ve set 6 images to show in Instagram widget settings in Appearance > Widgets and added this code in 8Theme Options > Typography > Custom CSS > Global Custom CSS:
.widget-container.null-instagram-feed li img {
width: 100%;
}
Please check it now.
Regards,
Eva Kemp.
Hello,
I’ve added css code in Custom CSS block of Visual Composer editor:
http://storage5.static.itmages.com/i/15/0903/h_1441270518_3772939_5d949c9be3.png
Please check the page on mobile.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP and wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP and wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Hello,
Please read how to set one page menu:
https://www.8theme.com/classico-theme-documentation/ (5.2. One Page).
You can download the Ultimate VC Addons archive at this link:
https://www.8theme.com/download-plugins/
Regards,
Eva Kemp.
Hello,
Here is a screenshot from Chrome browser:
http://storage5.static.itmages.com/i/15/0903/h_1441266978_8787991_3accf4ed0d.png
The version is http://storage3.static.itmages.com/i/15/0903/h_1441267091_3325396_604899bd94.png
Firefox browser:
http://storage5.static.itmages.com/i/15/0903/h_1441267159_9728579_fb70ad325a.png
The version is http://storage5.static.itmages.com/i/15/0903/h_1441267219_9471200_3a650e4cf7.png
Regards,
Eva Kemp.
Hello,
1. I’ve added that code in Theme Options > Custom CSS > Global Custom CSS. Please clear browser cache and check.
3. To remove languages from top bar add empty Text widget into “Left Side top bar area” in Appearance > Widgets.
Regards,
Eva Kemp.
Hello,
Please open access for us. Ask your hosting provider to check if any restrictions are set on a server or in .htaccess file for your account. We need to see the site to be able to provide you correct code.
Thank you.
Regards,
Eva Kemp.
Hello,
The issue should be fixed now. Please check.
Regards,
Eva Kemp.
Hello,
Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
(it’s for Legenda theme but the process is the same).
Regards,
Eva Kemp.
Hello,
Could you please describe what problems you have with blog posts?
Please clarify what color you want to change header to. Do you want to have different colors for different pages?
Regards,
Eva Kemp.
Hello,
You’re using old plugins versions. Please update them. You can download the plugins at this link:
https://www.8theme.com/download-plugins/
Regards,
Eva Kemp.
Hello,
Thank you for the access.
Import issue should be fixed now.
Please check it.
Regards,
Eva Kemp.
Hello,
IP has been sent to your email address.
Please check.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP and wp-admin panel credentials in private content.
Regards,
Eva Kemp.
Hello,
As you can see the error is related to woocommerce-multilingual plugin. If you want to create multilingual site you need also install WPML plugin https://wpml.org/ .
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
Thank you for understanding.
Regards,
Eva Kemp.
Hello,
The code is in Appearance > Editor > custom.css file.
Regards,
Eva Kemp.
Hello,
I’ve set background image in Background tab instead of Design Options http://storage4.static.itmages.com/i/15/0902/h_1441216917_2002540_ba13571f83.png and set Row stretch to default. Please clear browser cache and check contact form section.
To fix mobile menu I’ve added this code in custom.css:
@media (max-width: 979px) {.menu-icon {
top: 0px;
}
.header .menu-icon {
right: 0px !important;
}
.st-menu {
width: 400px;
}
.mobile-nav {
transform: translate3d(0px, 0px, 0px);
width: 280px;
}}
Regards,
Eva Kemp.
Hello,
Please provide us with FTP and wp-admin panel credentials in Private Content.
All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.
Regards,
Eva Kemp.
Hello,
Please give us access to wp-admin panel.
Thank you.
Regards,
Eva Kemp.
Hello,
We can’t access your site now.
Have you removed the installation?
Regards,
Eva Kemp.
Hello,
I’ve entered the password as you said but got the error “Login authentication failed”.
Please check FTP credentials.
Thank you.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP credentials.
Thank you.
Regards,
Eva Kemp.
Hello,
Have you removed the IP from white list?
Now we’re getting the previous error again.
Please check it.
Thank you.
Regards,
Eva Kemp.
Hello,
1. You can try to use this code in custom.css:
.page-heading.bc-type-5 {
margin-bottom: 32px;
}
2. Sorry, but Checkout page is Woocommerce configuration and you have to refer to their documentation http://docs.woothemes.com/documentation/plugins/woocommerce/getting-started/ .
3. You can add your content into Text widget and place it in “Left Side top bar area” in Appearance > Widgets.
Regards,
Eva Kemp.
Hello,
I’ve checked your Shop page in Chrome and in Firefox browsers but haven’t seen any lines: http://storage6.static.itmages.com/i/15/0902/h_1441214081_4994745_d46d99414d.png . Sorry.
Regards,
Eva Kemp.
Hello,
I’ve updated Revolution Slider plugin. Please check it. Also we recommend you to update the theme and other plugins.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
(it’s for Legenda theme but the process is the same).
Regards,
Eva Kemp.