Forum Replies Created

Viewing 30 posts - 11,431 through 11,460 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 10:02

    Hello,

    So do you still need our assistance?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 10:01

    Hello @plush,

    I’ve set 6 images to show in Instagram widget settings in Appearance > Widgets and added this code in 8Theme Options > Typography > Custom CSS > Global Custom CSS:

    .widget-container.null-instagram-feed li img {
        width: 100%;
    }

    Please check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 09:56

    Hello,

    I’ve added css code in Custom CSS block of Visual Composer editor:
    http://storage5.static.itmages.com/i/15/0903/h_1441270518_3772939_5d949c9be3.png

    Please check the page on mobile.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 09:44

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 09:42

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 09:35

    Hello,

    Please read how to set one page menu:
    https://www.8theme.com/classico-theme-documentation/ (5.2. One Page).
    You can download the Ultimate VC Addons archive at this link:
    https://www.8theme.com/download-plugins/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 09:02
    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 08:55

    Hello,

    1. I’ve added that code in Theme Options > Custom CSS > Global Custom CSS. Please clear browser cache and check.

    3. To remove languages from top bar add empty Text widget into “Left Side top bar area” in Appearance > Widgets.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 08:34

    Hello,

    Please open access for us. Ask your hosting provider to check if any restrictions are set on a server or in .htaccess file for your account. We need to see the site to be able to provide you correct code.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 08:32

    Hello,

    The issue should be fixed now. Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 08:27

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 08:22

    Hello,

    Could you please describe what problems you have with blog posts?
    Please clarify what color you want to change header to. Do you want to have different colors for different pages?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 08:16

    Hello,

    You’re using old plugins versions. Please update them. You can download the plugins at this link:
    https://www.8theme.com/download-plugins/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 08:13

    Hello,

    Thank you for the access.
    Import issue should be fixed now.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 3, 2015 at 08:06

    Hello,

    IP has been sent to your email address.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 22:22

    Hello,

    Please provide us with FTP and wp-admin panel credentials in private content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 19:36

    Hello,

    As you can see the error is related to woocommerce-multilingual plugin. If you want to create multilingual site you need also install WPML plugin https://wpml.org/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 19:34

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 19:33

    Hello,

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 19:32

    Hello,

    The code is in Appearance > Editor > custom.css file.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 19:20

    Hello,

    I’ve set background image in Background tab instead of Design Options http://storage4.static.itmages.com/i/15/0902/h_1441216917_2002540_ba13571f83.png and set Row stretch to default. Please clear browser cache and check contact form section.

    To fix mobile menu I’ve added this code in custom.css:

    @media (max-width: 979px) {.menu-icon {
        top: 0px;
    }
    .header .menu-icon {
        right: 0px !important;
    }
    .st-menu {
       width: 400px;
    }
    .mobile-nav {
       transform: translate3d(0px, 0px, 0px);
       width: 280px;
    }}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 18:48

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 18:46

    Hello,

    Please give us access to wp-admin panel.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 18:43

    Hello,

    We can’t access your site now.
    Have you removed the installation?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 18:42

    Hello,

    I’ve entered the password as you said but got the error “Login authentication failed”.
    Please check FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 18:34

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 18:23

    Hello,

    Have you removed the IP from white list?
    Now we’re getting the previous error again.

    Please check it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 18:22

    Hello,

    1. You can try to use this code in custom.css:

    .page-heading.bc-type-5 {
       margin-bottom: 32px;
    }

    2. Sorry, but Checkout page is Woocommerce configuration and you have to refer to their documentation http://docs.woothemes.com/documentation/plugins/woocommerce/getting-started/ .

    3. You can add your content into Text widget and place it in “Left Side top bar area” in Appearance > Widgets.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 18:16

    Hello,

    I’ve checked your Shop page in Chrome and in Firefox browsers but haven’t seen any lines: http://storage6.static.itmages.com/i/15/0902/h_1441214081_4994745_d46d99414d.png . Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 2, 2015 at 18:11

    Hello,

    I’ve updated Revolution Slider plugin. Please check it. Also we recommend you to update the theme and other plugins.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

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    Viewing 11,460 results - 11,431 through 11,460 (of 31,382 total)
Viewing 30 posts - 11,431 through 11,460 (of 31,382 total)
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