This topic has 8 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Eva Kemp
Hello,
I’m having a problem installing the theme. I can install the base content, but when I try to install a demo, the page refreshes and the demo is not installed.
Can you please take a look?
Thank you.
Hello,
Please provide us with FTP credentials in Private Content.
Regards,
Robert Hall.
Hi Robert,
I’m including the FTP credentials to this reply’s Private Content section.
Thank you.
Hello,
We can’t log to your site and FTP, please open access for us on the server.
Regards,
Robert Hall.
Hi,
I have made another FTP password and I tested it, it worked as expected.
Thanks.
Hello,
Unfortunately we can neither connect to your server via FTP nor open your site. Seems access is blocked on the server.
Have you created any restrictions or your hosting provider? Shall we give our IP address to put it into white list on the server?
Regards,
Eva Kemp.
Can you please provide me your IP so I ask my host to whitelist it?
Thanks
Hello,
IP has been sent to your email address.
Please check.
Regards,
Eva Kemp.
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