Hello,

You provided us only with wp-admin panel details, but also need access to FTP account. If you don’t know where to find FTP credentials please ask your hosting provider and resend them to us.

Thank you.
Regards,
Eva Kemp.

Hello,

Please ask your hosting provider to increase post_max_size value to 30M and try to install demo content then.

Thank you.
Regards,
Eva Kemp.

Hello,

Sorry for misunderstanding.
Please add this code in custom.css file:

@media (max-width: 768px) {.products-list .product .product-image-wrapper img {
    max-width: 100% !important;
}}

Regards,
Eva Kemp.

Hello,

You can edit newsletter in Theme Options > E-Commerce > Promo Popup.
“Sale” and “Out of stock” icons can be enabled in Theme Options > E-Commerce > Shop > “Enable “Sale” icon” and “Enable “Out of stock” icon”. In this case you need write sale price for your products. Please read this documentation:
http://docs.woothemes.com/document/managing-products/ (paragraph “Product data”),
http://docs.woothemes.com/document/managing-products/ (paragraph “Inventory tab” – for stock quantity).

Regards,
Eva Kemp.

Hello,

Please update the theme to the latest version 1.3.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

Hello,

Please add this code in custom.css file:

.container-fluid > .navbar-header {
    display: none;
}
.navbar-collapse.collapse {
    width: 600px;
    float: right;
}

Regards,
Eva Kemp.

Hello,

As I see product images are shown fine on mobile:
http://storage3.static.itmages.com/i/15/0907/h_1441619783_8935198_4ca66dedb1.png

Please show us a screenshot of the issue.

Thank you.
Regards,
Eva Kemp.

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.
Also specify what size you want to set for that banner.

Regards,
Eva Kemp.

Hello,

I’ve reuploaded “woocommerce” folder in the directory public_html/divinajoyeria.com/wp-content/themes/royal and renamed old folder to “woocommerce_old”.
Now clear browser cache and check pagination.

Regards,
Eva Kemp.

Hello,

Please provide us with wp-admin panel credentials in Private Content.

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Eva Kemp.

Hello,

Could you please show a screenshot of the exact issue as I can’t find the block of 1 pixel high?
Also please check if the problem persists with default WordPress theme.

Thank you.

Regards,
Eva Kemp.

Hello,

Header type 10 is used for demo “Snowboard”.
To have multilingual site you need install WPML plugin http://wpml.org/ , also refer to this documentation:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/

Regards,
Eva Kemp.

Hello,

Sorry, but FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

Hello,

To restore password I used domain.com/my-account/lost-password/ page and the email was delivered to my mail account.
Try to check Spam folder in your mail client too.

Regards,
Eva Kemp.

Hello,

I’ve added padding values for parallax background in the row settings: http://storage1.static.itmages.com/i/15/0907/h_1441615139_4755237_2f2ad4c651.png
Please check the page now. Also add this code in Theme Options > Custom CSS > Global Custom CSS to remove space under the slider:

.page-heading-slider .wpb_revslider_element {
   margin-bottom: 0px;
}

Regards,
Eva Kemp.