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Cart doesn't get updated after clicking "Add to cart"

This topic has 17 replies, 5 voices, and was last updated 8 years, 7 months ago ago by Eva Kemp

sande410

Participant

September 2, 2015 at 23:49

Only on the home page, after clicking “Add to card” for the featured products, the cart’s total on the top right hand corner does not get updated. Is there a way for card area to update after the button is clicked?

Please, contact administrator
for this information.

#84162 Copied Theme version: 2.3

16 Answers

Robert Hall

Support staff

September 3, 2015 at 08:29

Hello,

Please update theme to the latest version (2.4) then check issue.
Don’t forget to make backup of the site before update.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.

Regards,
Robert Hall.

#84238 Copied

Stan Russell

Participant

September 3, 2015 at 08:33

Hello

you are using Woocommerce v. 2.4.4 with outdated version of Woopress theme. Please make backup and upgrade to Woopress 2.4 as it has compatibility with WooCommerce 2.4.x

Regards,
Stan Russell.

#84240 Copied

sande410

Participant

September 3, 2015 at 20:24

I updated the theme version, so now it is using WOOPRESSv 2.4 and WooCommerence is using 2.4. However, now the issue is even worse!

On all pages, it keeps on saying “Cart 0.00” when there are items in the cart. Please advise.

#84463 Copied

Robert Hall

Support staff

September 4, 2015 at 07:57

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#84521 Copied

sande410

Participant

September 4, 2015 at 19:52

FTP attached.

Please, contact administrator
for this information.

#84712 Copied

Eva Kemp

Support staff

September 7, 2015 at 09:54

Hello,

Sorry, but FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#84959 Copied

sande410

Participant

September 8, 2015 at 19:03

Works perfectly fine for me. Please try again. Try to add it in different ways too. If anything, make sure you add it as “use plain FTP.

Please, contact administrator
for this information.

#85494 Copied

Jack Richardson

Support staff

September 9, 2015 at 07:54

Hello,

Please update all required plugins https://www.8theme.com/download-plugins/ and check your site after that.

Best regards,
Jack Richardson.

#85546 Copied

sande410

Participant

September 9, 2015 at 19:57

I downloaded Ultimate Addons for Visual Composer via the link provided above, uploaded via FTP but issue remains.

Under plugins, the version is not updated (still says I have version 3.13.2).

Please advise with more accurate and throughout instructions in how to fix this major problem. This issue has been delayed for WAY too long.

#85763 Copied
Eva Kemp

Support staff

September 10, 2015 at 10:20
Hello,

The issue has been fixed. I’ve added this code in .htaccess file:
```
<IfModule mod_headers.c>
   Header set Access-Control-Allow-Origin "*"
</IfModule>
```
Please clear browser cache and check site now.

Regards,
Eva Kemp.
#85893 Copied
sande410

Participant

September 10, 2015 at 23:22

Thank you. It is finally working correctly.

– How did you fix the plugin issue (how it would not update)?
– Also, what does that code mean that was added tot the htaccess?

Please let me know so I can take care of it myself in the future. Thanks.

#86073 Copied

sande410

Participant

September 11, 2015 at 00:19

I was reviewing my website and I noticed my initial issue still remains. After all the trouble, I’m basically back at square one.

Main concern:
Only on the home page, after clicking “Add to card” for the featured products, the cart’s total on the top right hand corner does not get updated. Is there a way for card area to update after the button is clicked?

#86078 Copied

Jack Richardson

Support staff

September 14, 2015 at 09:13

Hello,

Did you use default skin for Ess. grid or create your own?

Best regards,
Jack Richardson.

#86547 Copied

sande410

Participant

September 14, 2015 at 18:01

Default Ess. grid. You have my FTP and WP login so you should be able to log in and review all the settings yourself. That is the purpose of asking for it, correct?

Is there a way to expedite this? It’s been way too long since the initial request, and your one day turnaround reply with abstract questions is delaying the issue.

Please advise.

#86742 Copied

sande410

Participant

September 17, 2015 at 19:41

Please F/U. Thank you.

#87668 Copied

Eva Kemp

Support staff

September 18, 2015 at 08:33

Hello,

Sorry for a delay.
Unfortunately Essential Grid doesn’t have option to add class for a button that is used for cart widget and it can’t be fixed. As a solution we can suggest you to use “Read more” button instead of “Add to Cart”.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#87813 Copied
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