Banner size - by ployjh - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

  • Avatar: ployjh
    ployjh
    Participant
    September 5, 2015 at 19:00

    Hi,

    For the “3 Bras for 900” section. I am using the banner and it wont let me resize it. Instead I get this big image every time. How do I fix that?

    12 Answers
    Avatar: ployjh
    ployjh
    Participant
    September 5, 2015 at 19:02

    Also how do I take the language/money option off. I just want it to have Thai and Baht.

    Thanks

    Avatar: Eva
    Eva Kemp
    Support staff
    September 7, 2015 at 10:44

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.
    Also specify what size you want to set for that banner.

    Regards,
    Eva Kemp.

    Avatar: ployjh
    ployjh
    Participant
    September 8, 2015 at 03:44

    The information you needed has been provided. I would like that image to be 368×330 so it doesn’t go beyond the big image on the left.

    Also an additional question, how do I change the color of the pop up contact us. It is currently an orange like color I want to make it the same blue as the header.

    Thanks

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    September 8, 2015 at 08:52

    Hello,

    To change color of Screets Chat window go to wp-admin panel > Chat Console > Options > Customize Skin tab.
    I’ve added extra class for the banner http://storage2.static.itmages.com/i/15/0908/h_1441698514_4561049_02c1896763.png and set sizes only for this class:
    http://storage3.static.itmages.com/i/15/0908/h_1441698577_7385010_1de80ee806.png

    Please check banner now.

    Regards,
    Eva Kemp.

    Avatar: ployjh
    ployjh
    Participant
    September 11, 2015 at 00:54

    Hi,

    More questions

    1- how do i change header size. I want the light blue area to have a smaller height, by around 15 or 30 px
    2 – change the sticky header size by like 5 or 10 px

    Is that possible? Thank you.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 11, 2015 at 07:16

    Hello,

    Try to use the following code in Global Custom CSS
    1)

    .header-wrapper .navbar{
        padding: 0px 0;
        min-height: 32px;
    }
    .header-type-10 .navbar-header .top-links {
        padding-top: 0px;
    }

    2)

    .fixed-header-area .fixed-header > .container{
        min-height: 32px;
    }

    Regards,
    Robert Hall.

    Avatar: ployjh
    ployjh
    Participant
    September 14, 2015 at 22:09

    Now I am having mobile issues. When viewed on the Iphone5 or 5s the website looks very broken. The images don’t load, styling is off or just completely disappears. On all other devices we have tired it works smoothly.

    Is there a way to fix it, or is it the phones or something else.

    Also, I would like the header text “welcome to lila closet” to stay in the same area when scrolled down.

    Thanks for all your help so far.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 15, 2015 at 09:29

    Hello,

    Please provide us with screenshot for our better understanding and highlight what exactly you mean.

    Regards,
    Robert Hall.

    Avatar: ployjh
    ployjh
    Participant
    September 15, 2015 at 17:13

    https://drive.google.com/folderview?id=0B5CFbeojYxSAczJGdWw1NXUxb3M&usp=sharing

    I have shared a google drive folder with you. The Iphone website issues folder will show you what it looks like on mobile.

    The align bar jpeg is an image of the shop page. How do I make the two bars even?

    Lastly the image with the girl on the chair, how do I make the text not break off like that?

    Thank you

    Avatar: Eva
    Eva Kemp
    Support staff
    September 17, 2015 at 09:50

    Hello,

    Unfortunately we can’t reproduce the issue:
    http://storage4.static.itmages.com/i/15/0917/h_1442479601_5823517_ebaddd58f4.png
    http://storage8.static.itmages.com/i/15/0917/h_1442479633_6940440_2ddbde58ae.png
    http://storage1.static.itmages.com/i/15/0917/h_1442479658_4057924_dc8b8ecff5.png
    http://storage3.static.itmages.com/i/15/0917/h_1442479682_2781986_3834117db6.png

    Have you checked on other mobile devices? Does the issue persist on iPhone only or Android devices too? Please check it also with different Internet providers and if our demo site loads too.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: ployjh
    ployjh
    Participant
    September 25, 2015 at 08:41

    Hi Eva,

    I just want to say thank you so much for the great support.
    I have checked on other devices and everything does work fine, just like your images. It seems to be specific for a particular iphone 5s using safari. Not sure if that makes a difference, but could it possibly just be the phone?

    Thanks

    Avatar: Eva
    Eva Kemp
    Support staff
    October 7, 2015 at 12:46

    Hello,

    Sorry for a delay.
    The problem may be caused by OS on your phone, also try different Internet provider to check the site.

    Thank you.

    Regards,
    Eva Kemp.

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