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Woocommerce orders page layout stuffed when viewing on mobile device

This topic has 6 replies, 2 voices, and was last updated 8 years, 7 months ago ago by Eva Kemp

josh9787

Participant

September 5, 2015 at 15:54

hi there.
when viewing woocommerce orders page on a mobile device, the layout is all small and scrambled.
I have attached an image for your records so you can see what has happened.

please advise how to fix this so it can be displayed properly.

Also please advise how to remove the error at the top where i asks to activate your copy of ultimate addons plugin.

Thank you

#84830 Copied WooCommerce version: 2.4.6

5 Answers

Eva Kemp

Support staff

September 7, 2015 at 10:34

Hello,

Please provide us with wp-admin panel credentials in Private Content.

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Eva Kemp.

#84982 Copied

josh9787

Participant

September 10, 2015 at 06:51

please see admin credentials to fix layout error

Please, contact administrator
for this information.

#85825 Copied
Eva Kemp

Support staff

September 10, 2015 at 09:07
Hello,

The styles are set in WordPress files, the design if Orders pages isn’t related to the theme at all. If you check it with another theme you’ll see the same issue. We can recommend to try this code in custom.css:
```
table.fixed {
    table-layout: auto !important;
}
```
Regards,
Eva Kemp.
#85873 Copied
josh9787

Participant

September 10, 2015 at 12:18

hi there

that code didnt work, so i will contact woo and see if they have a fix.

Another problem.
When customers view orders in their account they get the following error. and can not load any orders or even see them.

the error is:

Fatal error: Call to a member function populate() on a non-object in /home/content/p3pnexwpnas04_data02/88/2321888/html/wp-content/themes/royal/woocommerce/myaccount/my-orders.php on line 44

Thank you

#85922 Copied

Eva Kemp

Support staff

September 10, 2015 at 12:25

Hello,

Please pay attention to the description of the new theme version:
http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
The files were removed:
DELETED : royal/woocommerce/order/order-details.php
DELETED : royal/woocommerce/myaccount/my-orders.php

You must delete them in your wp-content/themes/royal/woocommerce directory. After that check “My Account” page.

Regards,
Eva Kemp.

#85925 Copied
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