Hello, Nguyễn Văn Hiển,

Thank you for contacting us. We appreciate you bringing this matter to our attention. Could you please provide more details or a screenshot of the issue so that we can investigate why the website traffic statistics are not displayed on the admin page? Once we have this information, we will do our best to assist you promptly. We also kindly ask you to check whether this issue occurs when using the default theme.

Best regards,
8Theme Team

Hello, elmas dental,

Thank you for the detailed information.

Before we investigate this further, please provide the following details:

1. Which XStore theme version and WooCommerce version were installed before the update?
2. Which XStore theme and WooCommerce versions are currently installed?
3. Did you update only the XStore theme, or did you also update the XStore Core plugin?
4. Please confirm the currently installed XStore Core plugin version.
5. Were WooCommerce database updates completed after updating WooCommerce?
6. Does the issue remain when only XStore, XStore Core, WooCommerce, WPML, and the multicurrency plugin are active?
7. Please also send screenshots showing the incorrect prices and the correct exchange rate configured in WPML/WCML.

Please note that XStore does not store or recalculate WooCommerce product prices independently. Price conversion is normally handled by WooCommerce Multilingual & Multicurrency, so we first need to determine whether the issue is caused by a version mismatch, an incomplete theme/core update, outdated database data, or a conflict with another plugin.

Please create a full backup before making any further changes. Once we receive the requested version details and screenshots, we will be able to check compatibility and advise on the next troubleshooting step.

Best regards,
8Theme Team

Hello, Safe Desires,

Yes, of course, we have added the link to the file in the private content. You can simply re-upload the file using the following path: themes/xstore/js/

Please do not forget to clear the cache after uploading the file.

Best regards,
8Theme Team

Hello, Andri,

Could you please let us know which version of XStore you are using and provide us with access to the website’s admin area?

Best regards,
8Theme Team

Hello, Nguyễn Văn Hiển,

To replace the icon in the “Buy Now” button, we have added the following code in Theme Options → Custom CSS → Global Custom CSS:

body .etheme-sticky-cart .et-single-buy-now.single_add_to_cart_button.button:before {
    content: "\e92c";
}

Best regards,
8Theme Team

Hello, Nesa,

If you have imported products from a website that did not use XStore, unfortunately, XStore brands will not be able to recognize brands created by other systems.

Best regards,
8Theme Team

Hello, Safe Desires,

We can still see that the file themes/xstore/js/woocommerce-all-scripts.min.jsdiffers from ours, and it is again missing the functions responsible for the Product Quick View feature. If you have made any changes to other files, please revert them. We cannot take responsibility for the proper functioning of the theme if its files have been modified.

Best regards,
8Theme Team

Could you please send us the links you followed?

Best regards,
8Theme Team

Thank you for providing access. To resolve this issue, we have added the following custom code to the functions.php file.

add_filter( 'woocommerce_format_sale_price', function( $price, $regular_price, $sale_price ) {
    $regular_price = is_numeric( $regular_price ) ? wc_price( $regular_price ) : $regular_price;
    $sale_price    = is_numeric( $sale_price ) ? wc_price( $sale_price ) : $sale_price;
    return '<del>' . $regular_price . '</del> <ins>' . $sale_price . '</ins>';
}, 20, 3 );

Please check it.

Best regards,
8Theme Team

Hello, Brunos,

Thank you for the detailed explanation

The issue is caused by the WooCommerce session cookie being created too early for guest users. Once the wp_woocommerce_session_* cookie exists, Cloudflare treats the page as dynamic/private content and bypasses the full page cache. That is why you see cf-cache-status: DYNAMIC/BYPASS and cache-control: private, no-store, no-cache.

This is usually triggered by one of the dynamic WooCommerce/XStore elements, such as the mini-cart in the header/mobile header, wishlist/compare functionality, recently viewed products, Sales Booster elements, or AJAX cart fragments.

Please try the following checks:

1. Temporarily disable the mini-cart/cart content in the header and mobile header.
2. Disable Recently Viewed Products if it is enabled.
3. Temporarily disable Wishlist/Compare and Sales Booster modules.
4. Make sure there are no cart-related widgets loaded globally on all pages.
5. Clear RunCache, Cloudflare cache, and browser cache, then test again in a clean incognito window.

There is no single XStore setting specifically for Cloudflare Full Page Cache, but the goal is to prevent cart/session-related elements from loading before the customer actually adds a product to the cart.

Best Regards,
8Theme Team

Hello, Wikafy,

Thank you for your message. We have resolved this issue by making changes in the following file:

et-core-plugin/app/controllers/elementor/theme-builder/header/mobile-menu.php

These changes will also be included in the next update.

Best regards,
8Theme Team

Unfortunately, we are still encountering an error. Please find the details in the attached files.

Best regards,
The 8Theme Team

Hello, Wikafy,

Unfortunately, we are unable to log in to your server via FTP, as we are receiving the following error: “Connection timed out after 20 seconds of inactivity.”

Best regards,
8Theme Team

Hello, Safe Desires,

We have identified that the cause of this issue is third-party modifications made to the file themes/xstore/js/woocommerce-all-scripts.min.js

The functionality for the Product Quick View feature, along with possibly other elements, has been completely removed from this file. It differs significantly from our original version, with some functions deleted and new ones added.

We recommend that you create a backup of your website and restore the original theme file. Please note that making changes directly to the parent theme files is not advised, as such modifications are automatically removed when the theme is updated.

Best regards,
8Theme Team

Regarding the Hungarian language, we will add it to the list of languages in the next theme update

Best regards,
The 8Theme Team