Hello, Bas Kling,

Thank you for providing access. To resolve this issue, we have added the following custom CSS in Theme Options → Custom CSS → Global Custom CSS:

.et-mini-content-opened footer.site-footer, .et-mini-content-opened footer.footer {
    z-index: 0;
}

Best regards,
8Theme Team

Hello, Kulimary,

Thank you for the detailed update and for testing the site with only the required plugins enabled.

Based on the described symptoms, the issue appears to be related to caching or optimization, or possibly to mixed desktop and mobile cache for logged-out users. The fact that the problem occurs randomly and sometimes disappears after refreshing the page usually indicates that the site may be serving an incorrect cached version of the header or other assets.

Please follow the steps below:

1. Temporarily disable W3 Total Cache completely, not just clear the cache.
After disabling it, clear your browser cache and test the site in an incognito/private window as a logged-out user.

2. If the issue disappears with W3 Total Cache disabled, please re-enable it and review the following settings:

  - Temporarily disable Page Cache.  
   - Disable Minify for CSS and JS.  
   - Disable JS combine/defer/delay options.  
   - Disable Object Cache.  
   - Disable mobile cache or user-agent groups if they are enabled.  
   - Ensure that mobile and desktop cache versions are not mixed.

3. Exclude WooCommerce dynamic pages from caching:

   - Cart  
   - Checkout  
   - My Account 

Also, make sure that URLs containing ?wc-ajax= are not cached.

4. Exclude WooCommerce session and cart cookies from caching:

   - woocommerce_cart_hash  
   - woocommerce_items_in_cart  
   - wp_woocommerce_session_  
   - wordpress_logged_in_ 

These cookies are essential for cart functionality, login/logout processes, mini-cart display, and header state.

5. In Elementor, navigate to:
Elementor → Tools → Regenerate CSS & Data
Then clear all caches again.

6. If you are using server-side caching, a CDN, Cloudflare, or hosting-level caching, please clear or temporarily disable it for testing.

Regarding the XStore widgets, such as the brands carousel or brand widget, they may also malfunction if CSS/JS files are minified, combined, deferred, delayed, or loaded from outdated cache. Therefore, please test the site with all optimization options disabled first.

Best regards,
8Theme Team

Hello, anand,

Thank you for reaching out to us

We appreciate you bringing this matter to our attention. We understand your concern regarding the page speed performance for your website under construction. Please note that the performance score may be affected by several factors, including server response time, image optimization, caching configuration, and third-party scripts.

Kindly provide us with temporary admin access to your WordPress dashboard so that we can review your current settings and identify possible improvements. Once we have access, our team will analyze the configuration and suggest the necessary steps to enhance your website’s loading speed.

We look forward to your reply.

Best Regards,
8Theme’s Team

Unfortunately, the only available option in this case is to manually reassign the images for categories, logos, and similar items.

Best regards,
8Theme Team

Hello, Bas Kling,

We have noticed that you are using an outdated version of the theme. Could you please let us know if we may update it to the latest version?

Best regards,
The 8Theme Team

Hello, Mark,

To achieve this result, please enable the following option:

Theme Options → WooCommerce (Shop) → Shop → Products Design → Variations as Simple Products (Beta)

Best regards,
The 8Theme Team

Hi,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello, Nguyễn Văn Hiển,

Please clarify whether you are simply sending a link or using the “Share” button on the product. If possible, kindly provide us with screenshots, a video, and a link to the page.

Best regards,
8Theme Team

Hello, Safe Desires,

Please add the following custom CSS to Theme Options → Theme Custom CSS → Global CSS in order to display color swatches only on non-single product pages:

.etheme-product-grid-content [data-attribute="pa_size"] {
    display: none;
}

Best regards,
8Theme Team

Hello, mostafa,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Visenco,

Unfortunately, it is not possible to use 2 different types for a single attribute. You can switch the attribute type from images to color circles at any time, but not use both simultaneously.

Regarding the WooCommerce filter, please provide us with a link to the page where this filter is used, as well as access to the admin panel.

Best regards,
8Theme Team

Hello, javi_web,

Yes, you don’t need to worry about updates. Regarding the ACF plugin, the issue may be related to the AJAX loading of page elements or the lazy loading of images. However, it would be best to confirm this with the plugin’s author.

Best regards,
8Theme Team

Hello, javi_web,

Thank you for the clarification. We have added the IP to the private content.

Best regards,
8Theme Team

Hello, st7878,

Unfortunately, there is no way to disable the theme’s font styles. We recommend setting the same values for them as you use in Elementor.

Best regards,
8Theme Team

Hello, jaswinders,

We have identified that the issue with the editor not loading on the category page is caused by the WPCode Lite plugin, specifically by one of the scripts it adds. If you deactivate this plugin, you will notice that the problem with loading the editor on the category page disappears.

Best regards,
8Theme Team