Thank you for providing access. We have noticed that you are using an outdated version of the theme and plugin. Please update them, or kindly grant us permission to do it for you.

Best regards,
The 8Theme Team

Hello, Safe Desires,

Unfortunately, the access credentials to the admin panel are no longer valid. Could you please provide us with the current access details?

Best regards,
8Theme Team

Hello, javi_web,

Could you please clarify whether you are using the built-in theme translation or an external translation plugin (if so, please specify which plugin)? Alternatively, it would be best if you could provide us with access to the website’s admin panel.

Best regards,
8Theme Team

The variation-SKU filter was previously replacing WordPress’s native search clause instead of extending it.

We have corrected the etheme_search_parent_products_by_variation_sku() function as follows:

– The original WordPress word-based search is now preserved.
– SKU and variation-SKU matching have been added as an OR condition.
– Prepared wildcard placeholders are explicitly restored using remove_placeholder_escape().
– Apostrophe escaping remains in place.

We have also removed the previous child-theme workaround, as it could override the corrected core filter.

Our validation confirmed that:

– Searching for “Google Nest” correctly returns both “Google Nest Mini” and “Google Nest Audio.”
– The SQL query includes separate %Google% and`%Nest% conditions.
– No {hash} placeholders remain in the executed SQL.
– Apostrophe searches no longer produce SQL errors.
– Direct SKU searches return the corresponding product.

The corrected file has now been deployed. Please remove the temporary MU-plugin and re-test the multi-word, apostrophe, and variation-SKU scenarios on your store.

Best regards,
8Theme Team

Hello, Mark,

Based on the information you have provided, this issue does not appear to be related to the XStore theme itself.

The theme only outputs the image URLs in the page markup, while the actual image files are delivered by your server, CDN, cache layer, or image optimization service. If some images fail to load or appear only after refreshing, this is typically caused by one of the following:

– Server-side caching
– CDN caching (e.g., Cloudflare, BunnyCDN, etc.)
– Image optimization or lazy-load plugins
– Hosting-level caching or security rules affecting static files

We recommend checking the browser’s Network tab while the issue occurs and verifying the HTTP status codes returned for the missing images. If they return anything other than 200 OK (for example, 403, 404, 5xx, or timeout), this indicates that the issue arises before the theme is involved.

We also suggest temporarily disabling any caching, CDN, or image optimization services and clearing all caches (hosting cache, plugin cache, CDN cache, and browser cache) to determine whether the behavior changes.

Best regards,
8Theme Team

Thank you for providing access. We have removed the fix from the child theme and made changes to the file wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-grid.php.

Please check whether this has resolved your issue. If so, this fix will be included in the next theme update.

Best regards,
8Theme Team

Hello, CakeOwls,

To request a refund, please contact Envato using the link provided in the private content.

Best regards,
The 8Theme Team

Hello, Chakravarthi Mannava,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, hafunerix,

Thank you for your message. This information confirms that the issue is most likely related specifically to the guest checkout process.

For registered customers, WooCommerce retrieves the email address from the customer account. Guest orders, however, rely entirely on the billing_email value submitted during checkout. In this case, the email field is displayed and filled in, but its value appears to be removed or not saved during the guest checkout process.

As a temporary measure, please add the following code to the functions.php file of the XStore child theme:

/**
 * Force the billing email field to be required.
 */
add_filter(
	'woocommerce_checkout_fields',
	function ( $fields ) {

		if ( isset( $fields['billing']['billing_email'] ) ) {
			$fields['billing']['billing_email']['required'] = true;
			$fields['billing']['billing_email']['type']     = 'email';
		}

		return $fields;
	},
	9999
);

/**
 * Validate the email before WooCommerce creates the order.
 */
add_action(
	'woocommerce_after_checkout_validation',
	function ( $data, $errors ) {

		$email = '';

		if ( ! empty( $data['billing_email'] ) ) {
			$email = sanitize_email( $data['billing_email'] );
		} elseif ( ! empty( $_POST['billing_email'] ) ) {
			$email = sanitize_email(
				wp_unslash( $_POST['billing_email'] )
			);
		}

		/*
		 * Registered customers may have an email in their account,
		 * but guest checkout must always submit billing_email.
		 */
		if ( ! is_user_logged_in() && empty( $email ) ) {
			$errors->add(
				'guest_billing_email_missing',
				__(
					'Please enter your email address before placing the order.',
					'xstore-child'
				)
			);

			wc_get_logger()->warning(
				'Guest checkout was blocked because billing_email was missing.',
				array(
					'source'         => 'guest-checkout-email',
					'payment_method' => ! empty( $data['payment_method'] )
						? sanitize_text_field( $data['payment_method'] )
						: 'unknown',
				)
			);

			return;
		}

		if ( ! empty( $email ) && ! is_email( $email ) ) {
			$errors->add(
				'guest_billing_email_invalid',
				__(
					'Please enter a valid email address.',
					'xstore-child'
				)
			);
		}
	},
	9999,
	2
);

/**
 * Restore the submitted email before the order is saved.
 */
add_action(
	'woocommerce_checkout_create_order',
	function ( $order, $data ) {

		if ( ! $order instanceof WC_Order ) {
			return;
		}

		if ( $order->get_billing_email() ) {
			return;
		}

		$email = '';

		if ( ! empty( $data['billing_email'] ) ) {
			$email = sanitize_email( $data['billing_email'] );
		} elseif ( ! empty( $_POST['billing_email'] ) ) {
			$email = sanitize_email(
				wp_unslash( $_POST['billing_email'] )
			);
		}

		if ( is_email( $email ) ) {
			$order->set_billing_email( $email );

			wc_get_logger()->notice(
				'The missing billing email was restored during order creation.',
				array(
					'source' => 'guest-checkout-email',
				)
			);
		}
	},
	9999,
	2
);

After adding the code, please clear all website, server, CDN, and browser caches, and then place another test order as a guest.

This code will prevent a guest order from being created if WooCommerce does not receive an email address. It will also restore the address if it was submitted correctly but removed from the order object before saving.

Best regards,
8Theme Team

Hello, anli75,

The main reason for this issue is a cache malfunction. We kindly ask you to clear the cache after each update, whether it concerns the theme or any plugins, as the automatic cache refresh does not always work correctly.

Best regards,
8Theme Team

Hello, CakeOwls,

The XStore theme cannot create a redirect only for one specific Windows browser. If the redirect were caused by the theme, it would appear on all devices and browsers when the theme is active.

Since the issue cannot be reproduced in Incognito mode or on other devices, it means the redirect is stored or triggered locally on your Windows computer. The most likely causes are the browser cache, a browser extension, antivirus software, DNS cache, or a previously stored redirect.

Activating the theme only causes the website files to reload, which may trigger the old cached redirect again. The theme itself does not contain or generate this security warning page.

Please try the following:

1. Open the website in Incognito mode without logging in.
2. Disable all browser extensions.
3. Clear the browser cache, cookies, and site data.
4. Test the website in another browser on the same Windows computer.
5. Temporarily check whether antivirus or browser security software is redirecting the page.
6. Clear the Windows DNS cache.

You can also ask your hosting provider to scan the website and check the server redirect rules, but based on the tests, this issue is not generated by the XStore theme.

Best Regards,
8Theme’s Team

The built-in XStore Wishlist functionality is mainly handled by these files:

- wp-content/plugins/et-core-plugin/packages/xstore-wishlist/xstore-wishlist.php
- wp-content/plugins/et-core-plugin/packages/xstore-wishlist/templates/wishlist.php
- wp-content/plugins/et-core-plugin/packages/xstore-wishlist/templates/ask-estimate.php
- wp-content/plugins/et-core-plugin/packages/xstore-wishlist/templates/empty-wishlist.php
- wp-content/plugins/et-core-plugin/packages/xstore-wishlist/assets/js/script.js
- wp-content/plugins/et-core-plugin/packages/xstore-wishlist/assets/css/wishlist-page.css

For wishlist buttons/elements in builders:

- wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/single-product/wishlist.php
- wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/header/wishlist.php
- wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/parts/wishlist.php
- wp-content/plugins/et-core-plugin/app/models/customizer/templates/woocommerce/single-product/etheme-product-wishlist.php

The “Ask for an estimate” popup is rendered from:

- wp-content/plugins/et-core-plugin/packages/xstore-wishlist/templates/ask-estimate.php

Please note that currently it only opens popup content. It does not send wishlist products by email automatically.

Best regards,
8Theme Team

Hello, Nguyễn Văn Hiển,

The website traffic statistics are not provided by the XStore theme itself. Please check Screen Options in the upper-right corner of the Dashboard and make sure the statistics widget is enabled. If the widget is not listed there, verify that the analytics plugin used on the website, such as Google Site Kit, Jetpack, or another statistics plugin, is active and properly connected.

Please also let us know which plugin was previously displaying the traffic statistics and whether the issue appeared after updating WordPress, the theme, or any plugins.

Best Regards,
8Theme’s Team

Hello Javi,

Thank you for contacting us and for sharing your feedback regarding the “Request Quotation” option.
Currently, this feature only displays a pop-up form and does not automatically send the wishlist products by email.

If you would like to send a quotation request directly, you may need to use an additional plugin or a custom solution that enables sending the selected products via email. You can also submit a request for the implementation of this functionality at https://etheme.userjot.com/.

Best regards,
8Theme Team

Thank you for the additional information and screenshots.

From the screenshots, it looks like you’re uploading the theme translation (xstore-sr_RS.po) into Plugins → XStore Core. Since this page is for the XStore Core plugin, Loco expects the plugin translation file, which is why it reports that the file must be named xstore-core-sr_RS.po.

Could you please clarify which strings you’re trying to translate?

– If the strings belong to the XStore theme (for example, “Be the first to review”), please open Loco Translate → Themes → XStore and upload/edit the theme translation there.
– If the strings belong to the XStore Core plugin, then the plugin translation file should be used instead