Website traffic statistics are not displayed on the admin page.

This topic has 4 replies, 2 voices, and was last updated 1 month, 1 week ago ago by Andrew Mitchell

  • Avatar: Nguyễn Văn Hiển
    Nguyễn Văn Hiển
    Participant
    July 14, 2026 at 14:03

    Website traffic statistics are not displayed on the admin page.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 14, 2026 at 14:18

    Hello, Nguyễn Văn Hiển,

    Thank you for contacting us. We appreciate you bringing this matter to our attention. Could you please provide more details or a screenshot of the issue so that we can investigate why the website traffic statistics are not displayed on the admin page? Once we have this information, we will do our best to assist you promptly. We also kindly ask you to check whether this issue occurs when using the default theme.

    Best regards,
    8Theme Team

    Avatar: Nguyễn Văn Hiển
    Nguyễn Văn Hiển
    Participant
    July 14, 2026 at 16:28
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 15, 2026 at 06:35

    Hello, Nguyễn Văn Hiển,

    The website traffic statistics are not provided by the XStore theme itself. Please check Screen Options in the upper-right corner of the Dashboard and make sure the statistics widget is enabled. If the widget is not listed there, verify that the analytics plugin used on the website, such as Google Site Kit, Jetpack, or another statistics plugin, is active and properly connected.

    Please also let us know which plugin was previously displaying the traffic statistics and whether the issue appeared after updating WordPress, the theme, or any plugins.

    Best Regards,
    8Theme’s Team

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