In this case, you need to contact the plugin developers, as our theme does not affect the availability of options in third-party plugin selectors
Best regards,
8Theme Team
Forum Replies Created
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#469274 Copied In reply to: Sale percentage do not work, they show 0%
Unfortunately, the changes we are making are still not being applied. We are working in the folder (the path will be provided in a private message), and we do not have access to other folders.
Best regards,
8Theme TeamPlease contact administrator
for this information.#469272 Copied In reply to: Shop Filters Issue – Brand Not Updating by CategoryHello, Razland,
We have reviewed your logs and noticed that the requests are related to automatic database monitoring and the recording of corresponding reports in log files. Since this activity occurs regularly at the same time, we recommend checking whether there are any automated processes on your server associated with this, and also disabling any plugins that include monitoring functionality.
Best regards,
8Theme Team#469269 Copied In reply to: Cart & Checkout pages issues & translationsHello, ziga32,
Please enable the general discount so that we can check how it is displayed on the store page.
Best regards,
The 8Theme Team#469238 Copied In reply to: Sale percentage do not work, they show 0%Hello, Bleausard,
Thank you for your message. We appreciate your update and look forward to receiving the final tweaks for the project.
Have a wonderful day.
Best Regards,
8Theme’s Team#469237 Copied In reply to: Marking headline with colored background in Slider ItemHello, ziga32,
We have updated your theme and plugins. Please check if the issue has been resolved. If not, kindly send us a link to the single product page where the problem occurs.
Best regards,
8Theme Team#469236 Copied In reply to: Unable to properly show sale badges on single product page and archiveHello, Ramin,
Please check whether you have provided us with FTP access to that website, as we do not see our changes being applied. Moreover, even when we disable critical files, the website continues to function.
Best regards,
8Theme Team#469235 Copied In reply to: Shop Filters Issue – Brand Not Updating by CategoryHello, engeldeluxe,
Hi, as we can see, the quantity input field is already hidden. Please check the attached video.
Best regards,
8Theme TeamFiles is visible for topic creator and
support staff only.#469233 Copied In reply to: How to disable qty input field in canva/mini cart?Hello, Jennifer,
We have resolved the issue with the store and menu. However, we have noticed that the logo is completely missing from your website and from the uploads. Therefore, you will need to re-upload it. We also recommend updating all related plugins, including WooCommerce.
Best regards,
8Theme Team#469232 Copied In reply to: Issues on my site. Some things broke and shop not working correctlyHello, neeha,
Please open the Elementor header editor and locate the “Site Logo” element. Under this element, add another “Image” element (this will serve as the logo for mobile devices). Then, in the “Image” element settings, go to the Advanced tab, find the Responsive section, and select the options to hide it on desktop and tablet (as shown in the screenshots).
Next, open the “Site Logo” element settings, go to Advanced → Responsive, and select the option to hide it on mobile devices.
Best regards,
8Theme TeamFiles is visible for topic creator and
support staff only.#469231 Copied In reply to: How to change the logo in the Mobile menu? It is showing Xstore logo in the mobile menuHello, Eleni,
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process
Best Regards,
8Theme’s Team#469230 Copied In reply to: Problem with theme options after the last theme updateHello, Sharad,
This issue may occur if automatic plugin updates are enabled. After one of the plugins is updated, the page layout might be affected. We kindly ask you to clear all existing caches and CDN (if applicable) and then check the page layout again.
Best regards,
8Theme Team#469229 Copied In reply to: Home page layout disturbed and unwanted things are appearing.Hello, htb,
Thank you for reaching out to us. The font files used by our theme are usually located within the theme’s directory on your server, typically under the /wp-content/themes/xstore/fonts/ folder. If you are using a child theme or a CDN, please ensure that the font files are correctly uploaded and that the paths in your CSS files point to the correct location.
You can re-upload the missing raleway-latin-700-normal.woff2 file to your CDN or restore it from the original theme package. After doing so, clear your CDN and browser cache to make sure the changes take effect.
If you continue to experience any issues, please let us know, and we will be happy to assist further.
Best Regards,
8Theme’s Team#469228 Copied In reply to: missing font after moving site to another hostHello, neeha,
Elementor Pro is a paid plugin and is not included with our theme. If you have a valid license, please log in to your WordPress dashboard and go to Dashboard > Updates or Plugins > Installed Plugins. If an update for Elementor Pro is available, you will see the option to update it there. Please ensure that your Elementor Pro license is activated to receive the latest updates.
Best regards,
8Theme Team#469227 Copied In reply to: Not able to update Elementor Pro pluginsHello, dano111222,
We have resolved this issue. Please check it.
Best regards,
The 8Theme Team#469214 Copied In reply to: Demo content issue with URL adress problemThank you for providing access. We have kept your code and made some changes to the theme files.
Please let us know if the sale label is now working as you need.Best regards,
8Theme Team#469213 Copied In reply to: Sale percentage do not work, they show 0%Hello, ziga32,
We have noticed that your website is currently using theme version 9.7, while the latest available version is 9.7.2, which includes fixes for the discount label. May we proceed with updating the theme on your website?
Best regards,
8Theme Team#469210 Copied In reply to: Unable to properly show sale badges on single product page and archiveHello, engeldeluxe,
Unfortunately, we are unable to view your screenshot as it appears to have been deleted.
Best regards,
The 8Theme TeamFiles is visible for topic creator and
support staff only.#469204 Copied In reply to: How to disable qty input field in canva/mini cart?Hello, GLEB,
We have resolved this issue. Please check it at your convenience.
Best regards,
The 8Theme Team#469203 Copied In reply to: When trying to edit any post , i get elementor 500 internal error not able to editHello, Denise,
This issue might have been caused by cached data after updating a plugin or theme. After such updates, please always clear the cache.
Best regards,
8Theme Team#469202 Copied In reply to: Wishlist isnt working; products are added, but not visiblePlease clear your browser cache and provide us with a link to the category where the brands are displayed incorrectly.
Best regards,
8Theme Team#469199 Copied In reply to: Shop Filters Issue – Brand Not Updating by CategoryHello, Keira_girl,
Thank you for providing access. We have made changes to the theme; please check whether the functionality now meets your expectations. Kindly also send us an example of a product on which this data should be displayed.
Best regards,
8Theme Team#469198 Copied In reply to: Xstore/Woocommerce Composite Products ConflictHello, Jimmy Yip,
Unfortunately, our filter does not have such functionality, and implementing it would require additional customization that goes beyond the scope of our support. You may use our customization service or submit a request to include this feature in a future roadmap of the panel.
Best regards,
8Theme Team#469189 Copied In reply to: Addressing Queries Regarding the YMM Search Box for the Motorcycle Parts Center During Initial SetupHello, Razland,
Thank you for updating everything. Could you please let us know if this has resolved the issue?
Best regards,
The 8Theme Team#469176 Copied In reply to: Cart & Checkout pages issues & translationsHello, ilayozbalci,
Unfortunately, this demo version requires significantly higher memory limit and execution time values, as it contains more than 80 pages and 700 media files. Please increase the memory limit and execution time to the maximum possible values.
Best regards,
8Theme Team#469168 Copied In reply to: Demo Import Issue – Layout Broken & Missing Content (Minimal Fashion 02 Elementor)Hello, ziga32,
Please provide us with the FTP and admin panel access details for the websites experiencing issues.
Best regards,
8Theme Team#469166 Copied In reply to: Unable to properly show sale badges on single product page and archiveHello, ziga32,
We have added it to the private content.Best regards,
The 8Theme TeamPlease contact administrator
for this information.#469165 Copied In reply to: Sale percentage do not work, they show 0%Hello, Bleausard,
To do this, you will need to go to the slider settings and change the title there. Unfortunately, without access to the administrative part of your website, we are unable to provide further recommendations, as we do not know exactly how your slider is configured.
Best regards,
8Theme Team#469163 Copied In reply to: Marking headline with colored background in Slider ItemHello, Ramin,
We have made changes to the following file:
wp-content/plugins/et-core-plugin/app/models/widgets/brands-filter.php
These modifications will also be included in the next update. In addition, we have added the following code to your child theme’s functions.php file to ensure that the brands feature continues to work correctly and automatically after the update.
add_filter( 'etheme_widget_product_brands_cache', '__return_true');Best regards,
8Theme Team#469161 Copied In reply to: Shop Filters Issue – Brand Not Updating by Category















