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Viewing 30 posts - 511 through 540 (of 7,776 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for your clarification. We have added the following code to the functions.php file of your child theme to resolve this issue

    function etheme_sale_label_percentage_text( $product_object, $sale_text, $is_single_product = false ) {
        $element_options = array();
        if ( ! $product_object->is_on_sale() ) {
            return $sale_text;
        }
        $element_options['sale_label_text'] = $sale_text;
        $sale_variables = $is_single_product || etheme_get_option( 'sale_percentage_variable', 0 );
        $product_type = $product_object->get_type();
        if ( $product_type == 'variable' ) {
            if ( $sale_variables ) {
                $element_options['variation_sale_prices'] = array();
                foreach ( $product_object->get_available_variations() as $key ) {
                    if ( $key['display_regular_price'] == $key['display_price'] ) {
                        continue;
                    }
                    $element_options['variation_sale_prices'][] = (float) round( ( ( $key['display_regular_price'] - $key['display_price'] ) / $key['display_regular_price'] ) * 100 );
                }
                if ( count($element_options['variation_sale_prices']) )
                    $element_options['sale_label_text'] = sprintf( esc_html__( 'ZNIŽANO - %s', 'xstore' ), max( $element_options['variation_sale_prices'] ) . '%' );
            }
        } elseif ( $product_type == 'grouped' ) {
            if ( $sale_variables ) {
                $element_options['grouped_sale_prices'] = array();
                foreach ( $product_object->get_children() as $key ) {
                    $_product = wc_get_product( $key );
                    if ( $_product->get_type() == 'variable' && $_product->is_on_sale() ) {
                        foreach ( $_product->get_available_variations() as $key ) {
                            if ( $key['display_regular_price'] == $key['display_price'] ) {
                                continue;
                            }
                            $element_options['grouped_sale_prices'][] = (float) round( ( ( $key['display_regular_price'] - $key['display_price'] ) / $key['display_regular_price'] ) * 100 );
                        }
                    } else {
                        if ( $_product->is_on_sale() ) {
                            $regular_price = (float) $_product->get_regular_price();
                            $sale_price    = (float) $_product->get_sale_price();
                            if ( $regular_price == $sale_price ) {
                                continue;
                            }
                            $element_options['grouped_sale_prices'][] = (float) round( ( ( $regular_price - $sale_price ) / $regular_price ) * 100 );
                        }
                    }
                }
                $element_options['sale_label_text'] = sprintf( esc_html__( 'ZNIŽANO - %s', 'xstore' ), max( $element_options['grouped_sale_prices'] ) . '%' );
            }
    
        } else {
            if ( apply_filters( 'etheme_sale_label_percentage', etheme_get_option( 'sale_percentage', 0 ) ) ){
                if ( $product_type == 'bundle') {
                    $element_options['regular_price']   = (float) $product_object->min_raw_regular_price;
                    $element_options['sale_price']   = (float) $product_object->min_raw_price;
                }
                else {
                    $element_options['regular_price'] = (float) $product_object->get_regular_price();
                    $element_options['sale_price']    = (float) $product_object->get_sale_price();
                }
                if ( $element_options['regular_price'] && $element_options['sale_price'] ) {
                    $element_options['sale_label_text'] = sprintf( str_replace('{sales_text}', $element_options['sale_label_text'], __( '{sales_text} %s', 'xstore' )),round( ( ( $element_options['regular_price'] - $element_options['sale_price'] ) / $element_options['regular_price'] ) * 100 ) . '%' );
                }
            }
        }
        
        if ( class_exists( 'WAD_Discount' ) ) {
            $all_discounts = wad_get_active_discounts( true );
            $product_id    = $product_object->get_id();
            if ( in_array( $product_type, array( 'variation', 'variable' ) ) ) {
                $product_id = $product_object->get_available_variations();
            }
            foreach ( $all_discounts as $discount_type => $discounts ) {
                foreach ( $discounts as $discount_id ) {
                    $discount_obj = new WAD_Discount( $discount_id );
                    if ( $discount_obj->is_applicable( $product_id ) ) {
                        $settings                           = $discount_obj->settings;
                        $element_options['sale_label_text'] = sprintf( esc_html__( 'ZNIŽANO - %s', 'xstore' ),$settings['percentage-or-fixed-amount'] . '%' );
                    }
                }
            }
        }
        
        return $element_options['sale_label_text'];
    }

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    In this case, you need to contact the plugin developers, as our theme does not affect the availability of options in third-party plugin selectors
    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, the changes we are making are still not being applied. We are working in the folder (the path will be provided in a private message), and we do not have access to other folders.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Razland,

    We have reviewed your logs and noticed that the requests are related to automatic database monitoring and the recording of corresponding reports in log files. Since this activity occurs regularly at the same time, we recommend checking whether there are any automated processes on your server associated with this, and also disabling any plugins that include monitoring functionality.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    Please enable the general discount so that we can check how it is displayed on the store page.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Bleausard,

    Thank you for your message. We appreciate your update and look forward to receiving the final tweaks for the project.

    Have a wonderful day.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    We have updated your theme and plugins. Please check if the issue has been resolved. If not, kindly send us a link to the single product page where the problem occurs.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ramin,

    Please check whether you have provided us with FTP access to that website, as we do not see our changes being applied. Moreover, even when we disable critical files, the website continues to function.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, engeldeluxe,

    Hi, as we can see, the quantity input field is already hidden. Please check the attached video.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Jennifer,

    We have resolved the issue with the store and menu. However, we have noticed that the logo is completely missing from your website and from the uploads. Therefore, you will need to re-upload it. We also recommend updating all related plugins, including WooCommerce.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, neeha,

    Please open the Elementor header editor and locate the “Site Logo” element. Under this element, add another “Image” element (this will serve as the logo for mobile devices). Then, in the “Image” element settings, go to the Advanced tab, find the Responsive section, and select the options to hide it on desktop and tablet (as shown in the screenshots).

    Next, open the “Site Logo” element settings, go to Advanced → Responsive, and select the option to hide it on mobile devices.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Eleni,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Sharad,

    This issue may occur if automatic plugin updates are enabled. After one of the plugins is updated, the page layout might be affected. We kindly ask you to clear all existing caches and CDN (if applicable) and then check the page layout again.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, htb,

    Thank you for reaching out to us. The font files used by our theme are usually located within the theme’s directory on your server, typically under the /wp-content/themes/xstore/fonts/ folder. If you are using a child theme or a CDN, please ensure that the font files are correctly uploaded and that the paths in your CSS files point to the correct location.

    You can re-upload the missing raleway-latin-700-normal.woff2 file to your CDN or restore it from the original theme package. After doing so, clear your CDN and browser cache to make sure the changes take effect.

    If you continue to experience any issues, please let us know, and we will be happy to assist further.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, neeha,

    Elementor Pro is a paid plugin and is not included with our theme. If you have a valid license, please log in to your WordPress dashboard and go to Dashboard > Updates or Plugins > Installed Plugins. If an update for Elementor Pro is available, you will see the option to update it there. Please ensure that your Elementor Pro license is activated to receive the latest updates.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, dano111222,

    We have resolved this issue. Please check it.
    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. We have kept your code and made some changes to the theme files.
    Please let us know if the sale label is now working as you need.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    We have noticed that your website is currently using theme version 9.7, while the latest available version is 9.7.2, which includes fixes for the discount label. May we proceed with updating the theme on your website?

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, engeldeluxe,

    Unfortunately, we are unable to view your screenshot as it appears to have been deleted.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, GLEB,

    We have resolved this issue. Please check it at your convenience.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Denise,

    This issue might have been caused by cached data after updating a plugin or theme. After such updates, please always clear the cache.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Please clear your browser cache and provide us with a link to the category where the brands are displayed incorrectly.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Keira_girl,

    Thank you for providing access. We have made changes to the theme; please check whether the functionality now meets your expectations. Kindly also send us an example of a product on which this data should be displayed.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Jimmy Yip,

    Unfortunately, our filter does not have such functionality, and implementing it would require additional customization that goes beyond the scope of our support. You may use our customization service or submit a request to include this feature in a future roadmap of the panel.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Razland,

    Thank you for updating everything. Could you please let us know if this has resolved the issue?

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ilayozbalci,

    Unfortunately, this demo version requires significantly higher memory limit and execution time values, as it contains more than 80 pages and 700 media files. Please increase the memory limit and execution time to the maximum possible values.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    Please provide us with the FTP and admin panel access details for the websites experiencing issues.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,
    We have added it to the private content.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Bleausard,

    To do this, you will need to go to the slider settings and change the title there. Unfortunately, without access to the administrative part of your website, we are unable to provide further recommendations, as we do not know exactly how your slider is configured.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ramin,

    We have made changes to the following file:

    wp-content/plugins/et-core-plugin/app/models/widgets/brands-filter.php

    These modifications will also be included in the next update. In addition, we have added the following code to your child theme’s functions.php file to ensure that the brands feature continues to work correctly and automatically after the update.

    add_filter( 'etheme_widget_product_brands_cache', '__return_true');

    Best regards,
    8Theme Team

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Viewing 30 posts - 511 through 540 (of 7,776 total)