Andrew Mitchell

Hello,

Unfortunately, we are still receiving an error message. Please check the attached files.

Best regards,
8Theme Team

Hello, Bleausard,

To accomplish this, you need to split the text “Wirtschaftsportal Neues Deutschland” into two blocks, placing the word “Deutschland” in a separate block. After that, you can add the custom CSS. If you provide us with FTP access, we will be happy to do this for you.

Best regards,
8Theme Team

Hello, Ramin,

We tried to connect to your website via FTP and noticed that the access credentials are no longer valid. Could you please provide us with the updated access details so that we can check the issue more thoroughly?

Best regards,
8Theme Team

Hello, Jimmy Yip,

To display this functionality, you need to use the Product Filter element and select the appropriate fields. Please note that the “Year” and “Model” fields should be set as product attributes, after which you can enable filtering based on them.

Best regards,
8Theme Team

Hello, Razland,

Thank you for providing the access details. However, we also require FTP access, as it is unfortunately not possible to make the necessary changes through the admin panel. We kindly ask you to update the theme and plugin as well.

Best regards,
8Theme Team

The “Sale percentage” feature works exclusively with the price and discounted price fields set directly in the product itself. This is why the percentage is not displayed – the plugin applies the discount to the product category fields without modifying the product data.

We intended to create a small customization to resolve this issue; however, we encountered a problem: the FTP access to your website is no longer functioning. The provided credentials lead to an empty directory on the server via both FTP and SFTP protocols.

Best regards,
8Theme Team

Hello, Kristjan,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Also during the import process, the following error occurred:

The import step failed after several retries.

The import step failed after retrying. <html><head><title>500 Internal Server Error</title><style>@media (prefers-color-scheme:dark){body{background-color:#000!important}}</style></head><body>
<h2>Request Timeout</h2>
<p>This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase 'Connection Timeout'.
</p>

Best regards,
8Theme Team

Hello ilayozbalci,

Please provide us with FTP access. It appears that the import is not functioning because a specific port on the server is blocked. We are receiving the following message: “Uncaught (in promise) The message port closed before a response was received.” Due to the lack of response from that port, additional issues are also occurring.

Kindly grant us FTP access and contact your hosting provider regarding the port issue.

Best regards,
8Theme Team

Hello, Bleausard,

Thank you very much for your kind words and appreciation of our themes, support, and ideas.

To make the headlines in your slider items more readable on mixed background images, you can indeed use an extra CSS class. For example, you may add a custom class to your slider text element and then apply a background color with some transparency. Here is a sample CSS rule you could use:

.your-custom-class {
    background-color: rgba(0, 0, 0, 0.5);
    color: #ffffff;
    padding: 10px;
    display: inline-block;
}

You can adjust the color, transparency, and padding values as needed. This approach does not require Elementor and can be applied directly through the theme’s Custom CSS section or your child theme’s stylesheet.

We hope this helps you achieve the desired result. Please let us know if you need any further assistance.

Best Regards,
8Theme’s Team

Hello, Enduratex,

The 503 Service Unavailable response for these font files does not indicate that the XStore font files are missing or incorrectly referenced. A 503 error means that the server is receiving the request but is temporarily unable to process it.

Since you have already confirmed that:

– The .woff and .woff2 files physically exist in /wp-content/themes/xstore/fonts/
– Caching and security plugins have been disabled
– The issue persists regardless of WordPress-level troubleshooting

The most likely cause is server-side rather than theme-related.

In practical terms, this suggests that something within the hosting environment is blocking or failing to deliver static font files, such as:

– Web server or proxy configuration
– CDN, WAF, or other security layers
– Incorrect MIME or static file handling
– Temporary upstream resource or service failure

Because the response is 503 and not 404, the request is not failing due to a missing file path. The server is refusing or failing to deliver a file that does exist.

Please ask your hosting provider to specifically inspect requests for:

/wp-content/themes/xstore/fonts/xstore-icons-light.woff
/wp-content/themes/xstore/fonts/xstore-icons-light.woff2

and to check the following:

– Server error logs at the exact time of the request
– Nginx or Apache static file rules
– Proxy, CDN, or firewall behavior for font files
– MIME type handling for .woff and .woff2 files
– Any rate limiting or upstream service failures returning a 503 response

Best regards,
8Theme Team

Hello, ivan,

Thank you for the clarification. We have added the following custom code to the functions.php file of your child theme in order to modify these translations.

add_action( 'wp_enqueue_scripts', function() {
    wp_add_inline_script( 'jquery', "
        jQuery(document).ready(function($){
            $('input[name=\"apply_coupon\"]').val('Aplicar Cupón').css('width', '130px');
        });
    " );
});

add_action( 'wp_enqueue_scripts', function() {
    wp_add_inline_script( 'jquery', "
        jQuery(document).on('updated_wc_div updated_cart_totals', function(){
            jQuery('.wc-proceed-to-checkout a.checkout-button').text('Finalizar compra');
        });
		jQuery(document).ready(function($){
            jQuery('.wc-proceed-to-checkout a.checkout-button').text('Finalizar compra');
        });
    " );
});

Best regards,
8Theme Team

Hello, mostafa,

We have resolved this issue by adding the following custom CSS to the header of this page:

body .page-heading {  
    padding-top: 8em !important;  
    padding-bottom: 7em !important;  
}

Best regards,
The 8Theme Team

Hello, Mirza Ahtsham,

Unfortunately, we are unable to access your website as we are receiving an error related to the technical domain. Please check the attached screenshots.

Best regards,
8Theme Team

Hello, yunqu,

Unfortunately, at the moment we are unable to see whether our changes are being applied, so we cannot assist you further. As we mentioned earlier, even after we delete the files, no changes take place.

Best regards,
8Theme Team