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  Denise

  Participant

  April 20, 2026 at 10:25

  Hi guys,
  So sorry to bother you again. A customer noticed that the wishlist isnt working.
  We can add products to the wishlist, but the wishlist doesnt save anything. So when we go back to check the wishlist, it´s empty :(.
  Any idea what could cause this?
  Regards,
  Denise

  Content is visible for topic creator and
  support staff only.

  #469180 Copied
  3 Answers
  

  Ayan Rahman

  Support staff

  April 20, 2026 at 11:39

  Hi,

  Thank you for reaching out to us.

  To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
  Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

  Could you please provide temporary wp-admin access? We need to check your settings.

  Warm Regards,
  The 8Theme Team

  #469186 Copied
  

  Denise

  Participant

  April 20, 2026 at 13:14

  Hi Ayan,

  This is super weird, not sure if anything has changed but the wishlist is working now..

  Regards,
  Denise

  Content is visible for topic creator and
  support staff only.

  #469201 Copied
  

  Andrew Mitchell

  Support staff

  April 20, 2026 at 13:38

  Hello, Denise,

  This issue might have been caused by cached data after updating a plugin or theme. After such updates, please always clear the cache.

  Best regards,
  8Theme Team

  #469202 Copied
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