Forum Replies Created

Viewing 30 posts - 481 through 510 (of 7,776 total)
1 2 3 … 16 17 18 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Cynthia,

    Thank you for reaching out to us. We understand that you are experiencing a 500 error when trying to open a blog post with Elementor for editing and previewing.

    This issue is often related to server configuration or plugin conflicts. We recommend the following steps:
    1. Make sure that your WordPress, theme, and all plugins are updated to their latest versions.
    2. Temporarily deactivate all third-party plugins except Elementor and the theme’s core plugin, then check if the issue persists.
    3. Increase the PHP memory limit on your server (for example, to 256M or higher).
    4. Check your server error log for more details about the cause of the 500 error.
    5. If the problem continues, please provide us with temporary admin access in a private message so we can investigate further.

    Best Regards,
    8Theme’s Team

    #469472 Copied In reply to: Comment résoudre l’erreur 500 en créant un article de blog
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, st7878,

    Unfortunately, it cannot be removed; however, it can be modified, for example, by using the following code: 

    ul {  
  margin: 0;  
  padding: 0;  
}

    Best regards,
    The 8Theme Team

    #469471 Copied In reply to: How can I disable the default margin and padding for the `ul` tag?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ramin,

    This behavior is also determined by the theme’s functionality, but it is disabled by default as it creates additional load on the server (especially when a large number of parameters are used).

    To enable it, please add the following code to functions.php of your child theme:

    add_filter('et_swatch_filter_check_empty_tax', '__return_true');

    However, please note that your child theme is currently disabled.

    Best regards,
    8Theme Team

    #469461 Copied In reply to: Shop Filters Issue – Brand Not Updating by Category
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Keira_girl,

    Regarding the dropdown menu, we can see that everything is working correctly. Please check if the video is being added properly.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #469457 Copied In reply to: Xstore/Woocommerce Composite Products Conflict
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    That’s great! If you encounter any issues with its compatibility with our theme, please don’t hesitate to contact us.
    Best regards,
    The 8Theme Team

    #469456 Copied In reply to: Sale percentage do not work, they show 0%
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    It is better to keep this chat open.

    Best regards,
    The 8Theme Team

    #469455 Copied In reply to: How to get site translated to slovenian language
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    Please let us know once you find a suitable plugin.
    Best regards,
    The 8Theme Team

    #469436 Copied In reply to: Sale percentage do not work, they show 0%
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    Thank you very much for your kind words and appreciation. We are delighted to know that you enjoy our theme and truly value your support.

    Best Regards,
    8Theme’s Team

    #469433 Copied In reply to: How to get site translated to slovenian language
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Bleausard,

    Thank you for providing access. We have made the necessary changes; please check if the issue has been resolved. Also, kindly remember to clear your browser cache.

    Best regards,
    The 8Theme Team

    #469432 Copied In reply to: Marking headline with colored background in Slider Item
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, M Project,

    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best regards,
    8Theme’s Team

    #469430 Copied In reply to: Inconsistent Category Behavior & Hover Image Overlay Issue on Shop Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, yunqu,

    Thank you for your question. To ensure that out-of-stock products remain in your website’s catalog but are not visible on the front end, please adjust the stock display settings in your WooCommerce configuration. You can do this by navigating to WooCommerce > Settings > Products > Inventory and selecting the option to hide out-of-stock items from the catalog. This way, the products will stay in your database but will not appear to customers until they are back in stock.

    If you need further assistance, please let us know.

    Best Regards,
    8Theme’s Team

    #469428 Copied In reply to: The dropdown menu on the mobile version does not expand when tapped
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Jennifer,

    Unfortunately, the admin panel access details you provided are no longer valid. To translate the fields on the cart page, please enter the corresponding values in the Elementor editor as shown in the attached screenshots.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #469427 Copied In reply to: Some translations are not beig applied in the site
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for your clarification. We will consider the possibility of adjusting the functionality to meet your requirements.
    Best regards,
    8Theme Team

    #469413 Copied In reply to: Shop Filters Issue – Brand Not Updating by Category
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for the translation files. We will include them in our upcoming update.

    Best regards,
    The 8Theme Team

    #469410 Copied In reply to: How to get site translated to slovenian language
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,
    This logic should work automatically. Please send us the page with an example where it does not function properly.

    Best regards,
    8Theme Team

    #469396 Copied In reply to: Shop Filters Issue – Brand Not Updating by Category
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    This happened because during the update, WordPress automatically deletes all theme and plugin files and replaces them with new ones.

    To prevent this from happening again, please move your modified files to the following directories:

    – **wp-content/languages/themes/** for theme translation files
    – **wp-content/languages/plugins/** for plugin translation files

    Best regards,
    8Theme Team

    #469384 Copied In reply to: How to get site translated to slovenian language
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ramin,

    We have added the following code to the functions.php file of your child theme. 

    add_filter( 'etheme_widget_product_brands_cache', '__return_false');
add_filter( 'etheme_is_category_check', '__return_true');

    Best regards,
    The 8Theme Team

    #469383 Copied In reply to: Shop Filters Issue – Brand Not Updating by Category
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Dabbas

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #469382 Copied In reply to: Error 404 after installing the XStore theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have encountered an unusual situation: we switched your theme to the parent theme and then back again, and the changes were successfully applied. Please check and confirm that everything is now working correctly.

    Best regards,
    8Theme Team

    #469361 Copied In reply to: Shop Filters Issue – Brand Not Updating by Category
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, we cannot know in which folder you saved the .po files. Usually, they are located in wp-content/uploads/languages/.

    Best regards,
    8Theme Team

    #469359 Copied In reply to: How to get site translated to slovenian language
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Please try to restore the backups and send us the .po files so that we can improve our translation into Slovenian.

    Best regards,
    8Theme Team

    #469348 Copied In reply to: How to get site translated to slovenian language
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Plethora,

    We would like to inform you that we cannot take responsibility for any third-party code provided by you. Additionally, a menu in the form of a scrollbar is not a standard feature of the theme.

    Best regards,
    8Theme Team

    #469347 Copied In reply to: trying to convert the dropdown in a scrollbar, but it is disturbing the subtitles
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Plethora,

    We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken:

    You’ll get:

    – fast quote & timeline
    – turnkey implementation by a vetted team
    – warranty on delivered work

    We’re confident this will help hope you can make use of it shortly.

    Please contact administrator
    for this information.
    #469333 Copied In reply to: trying to convert the dropdown in a scrollbar, but it is disturbing the subtitles
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Keira_girl,

    Regarding the burger menu, we kindly ask you to update the theme to the latest version, as this issue has already been resolved there. As for the Composite Products, please check whether it works as expected with the default theme.

    Best regards,
    8Theme Team

    #469331 Copied In reply to: Xstore/Woocommerce Composite Products Conflict
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    The text field with the percentage is not in a completely standard format – it is a single line. However, to ensure that the percentage works correctly with translations, we had to split this line into two parts; otherwise, the percentages were lost during translation.

    Best regards,
    8Theme Team

    #469330 Copied In reply to: Unable to properly show sale badges on single product page and archive
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    We have not deleted any files. Could you please specify in which directories these files were located?
    Best regards,
    8Theme Team

    #469326 Copied In reply to: How to get site translated to slovenian language
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ramin,

    Hi, we also do not understand how this can happen, as the changes we are currently making are not being applied in any way. Even when we delete critical files, the theme continues to work. This situation is possible in three cases:
    either we are making changes on a different FTP, there is a very strong server cache, or a CDN is being used.

    Best regards,
    8Theme Team

    #469324 Copied In reply to: Shop Filters Issue – Brand Not Updating by Category
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Plethora,

    Please send us a screenshot of the menu you are trying to modify, as well as a link to the page where we can view it.

    Best regards,
    8Theme Team

    #469281 Copied In reply to: trying to convert the dropdown in a scrollbar, but it is disturbing the subtitles
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Zg007,

    We kindly ask you to update the theme to the latest version. This issue has already been fixed in version 9.7.2.

    Best regards,
    The 8Theme Team

    #469280 Copied In reply to: The drop-down menu does not open on your mobile phone
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    #469279 Copied In reply to: Search stopped working after update to 9.7.2
  • 1 2 3 … 16 17 18 … 258 259 260
    481–510 of 7,776 posts
Viewing 30 posts - 481 through 510 (of 7,776 total)
1 2 3 … 16 17 18 … 258 259 260