Replies by Tony Rodriguez

Forum Replies Created

Viewing 30 posts - 11,701 through 11,730 (of 13,902 total)

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Tony Rodriguez

Support staff

January 24, 2023 at 07:27

Hello, Baparks

We are delighted to have you as our customer. If you are satisfied with our Theme and Customer, as well as Technical Support, we would greatly appreciate it if you could leave a 5-star rating for us on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we hope you have a wonderful day.

Topic Closed.

Sincerely,
8Theme’s Team

#344812 Copied In reply to: My site is displaying tiny product images

Tony Rodriguez

Support staff

January 24, 2023 at 07:24

Hello @PR,

We hope this message finds you well. We are writing to inform you that the Hotspot element can be edited to show the products of your choice. Please refer to the screenshot provided in the URL below for further information:

https://postimg.cc/Xpf5KKDz

Additionally, you can find the possible styles of the element in the URL below:

https://xstore.8theme.com/elementor/demos/minimal-fashion02/hotspot-element/

We thank you for your time and look forward to hearing from you.

Best Regards,
8Theme’s Team

#344811 Copied In reply to: Home page on new demo, buttons on image – furniture 3

Tony Rodriguez

Support staff

January 24, 2023 at 07:13

Hello @Martine,

We have noticed that your website is loading quickly on the browser, however, you have mentioned that the backend admin panel is running slowly. To address this issue, we suggest that you take the following steps:

1. Delete any unnecessary or disabled themes from the Appearance >> Themes section.
2. Delete any unnecessary or disabled plugins.
3. Delete any unnecessary or draft pages, blocks, products, and posts.

Once these steps have been completed, please clear your browser cache and check back to see if the issue has been resolved. We hope that this will provide the desired results.

Best Regards,
8Theme’s Team

#344809 Copied In reply to: speed in backend very slow when using xstore

Tony Rodriguez

Support staff

January 24, 2023 at 06:54

Hello Alis,

Thank you for providing me with the login details. I have just checked your site and it appears to be working perfectly fine. I have attached a screenshot for your reference: https://postimg.cc/xqBn1Ksc. It is likely a cache issue on your end. Please try clearing the cache and check back.

Regarding the speed of the site, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ and https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

Best Regards,
8Theme’s Team

#344805 Copied In reply to: Images are showing blank on front end website

Tony Rodriguez

Support staff

January 24, 2023 at 06:27

Hello @SB,

Thank you for purchasing our theme and for reaching out to us.

Have you translated the language files for the XStore Core plugin and WooCommerce plugin? If not, please try to translate those words in the Core and WooCommerce language files and let us know.

Alternatively, please provide us with your WordPress Admin URL, username, and password in the private content area of this topic, so that we can further investigate the issue on your site.

Regards,
8Themes Team

#344802 Copied In reply to: TRANSLATION INCOMPLETE ON SOME OF FRONT OFFICE SECTION

Tony Rodriguez

Support staff

January 24, 2023 at 06:22

Hello @baparks,

Yes, you can check all the XStore Icons at the following URL: https://xstore.8theme.com/xstore-icons/.

We hope this helps.

Best Regards,
8Theme’s Team

#344801 Copied In reply to: Where can I find the complete set of Xstore line icons

Tony Rodriguez

Support staff

January 24, 2023 at 06:19

Hello, Matt P.

I have reviewed your website’s cart system and there does not appear to be an extra button. Please review the images provided at the following links: https://postimg.cc/1g7ksPYk and https://postimg.cc/Z9QMXHWZ.

Regarding the layout of the cart, in the theme settings under Woocommerce, there is a Cart/Checkout Layout option. Please review the image at the following link: https://postimg.cc/8JhmwmWZ. You can try to set the layout that best suits your requirements from this option. Any other customization would require additional work.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#344800 Copied In reply to: Checkout fields not working and styling correctly – pulling through other elements

Tony Rodriguez

Support staff

January 24, 2023 at 06:16

Hello @lkhawamedia,

You can change the address as an optional setting from Appearance >> Customize >> WooCommerce >> Checkout. For your reference, please see the screenshot provided here: https://postimg.cc/fVWJsc21

We hope this helps.

Best Regards,
8Theme’s Team

#344799 Copied In reply to: How do I make the address unnecessary on the checkout page

Tony Rodriguez

Support staff

January 24, 2023 at 06:09

Hello, @Pedro Monteiro,

We attempted to log in to your site and encountered the error shown in the link provided (https://postimg.cc/c6jKQtJn). Could you please provide us with the URL and login details for your site’s cPanel, as well as the path to the folder, in the private content area of this topic? This will allow us to further investigate the issue and provide assistance.

Thank you,

Best Regards,
8Themes Team

#344798 Copied In reply to: Site doesn't look like preview, images missing and not well arranged

Tony Rodriguez

Support staff

January 24, 2023 at 06:05

Hello @mohmmad,

The most recent version of the Elementor plugin is 3.10.1, which can be found here: https://wordpress.org/plugins/elementor/#developers. If you have this version installed on your site, then you can safely ignore the prompt.

Best Regards,
8Theme’s Team.

#344796 Copied In reply to: is the elementor come with the theme??

Tony Rodriguez

Support staff

January 24, 2023 at 06:01

Hello Yan,

We recently attempted to access your site and were prompted for a password. The link to the password is https://postimg.cc/pmQtX47d. Additionally, our IP address has changed to 182.189.94.143.

Best Regards,
8Theme’s Team

#344795 Copied In reply to: Header – Account Icon – Off Canvas did not properly aligned

Tony Rodriguez

Support staff

January 24, 2023 at 05:57

Hello Tomer,

We would like to inquire which email you have created using the theme feature “email builder”? Is it for “Processing Orders”, “Complete Orders”, or “Refunded Order”?

If it is for the Complete Order, please go to the WP-Dashboard >> WooCommerce >> Orders and make your processing order as complete. This will ensure that the email is built with the theme feature “email builder”.

The same process will apply to the other Orders.

Best Regards,
8Themes Team

#344794 Copied In reply to: question about “built in email builder” feature

Tony Rodriguez

Support staff

January 24, 2023 at 05:52

Hello, @tom.

Unfortunately, it is not possible to use all the features of the theme without activating it. You must activate the theme first, and then you will be able to install the theme plugins and import the theme demos.

We do not suggest installing the theme on a site that already has another theme installed, as this may cause unexpected issues. We always recommend installing the theme on a fresh WordPress installation.

Please watch and follow the instructions in the video linked below:

https://www.youtube.com/watch?v=i7STFGZapx8&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=2

Best regards,
8Themes Team.

#344792 Copied In reply to: How to set it up without activating the theme

Tony Rodriguez

Support staff

January 24, 2023 at 05:48

Hello,

We are glad to hear that your issue has been resolved. Please do not hesitate to contact us again if you have any further questions or concerns. We are always here to help.

Thank you for reaching out to us. Have a great day!

This topic is now closed.

Best regards,
8Themes Team.

#344791 Copied In reply to: [Slider Revolution] Issue on slider load

Tony Rodriguez

Support staff

January 24, 2023 at 05:46

Hello @levacare,

1. In order to delete the sidebar, please navigate to Dashboard > Appearance > Widgets > Shop Sidebar and delete the widgets in it. For reference, please see the image here: https://ibb.co/N2tyZ2H.

2. To solve your issue, please navigate to Dashboard > Appearance > Menus, open the screen options and check product categories. For reference, please see the images here: https://ibb.co/H7NMprf, https://ibb.co/v1x1Djp, and https://ibb.co/kDjpz9c it will allow you to add/insert the product categories to your menu as a menu item.

Best Regards,
8Theme’s Team.

#344790 Copied In reply to: I still have problems in the website mostly in the product page

Tony Rodriguez

Support staff

January 24, 2023 at 05:44

Hello @mohmmad,

We would like to confirm if you are using the Multiple Headers features. If so, this could be the cause of your issue. Please watch and follow the instructions in this video: https://www.youtube.com/watch?v=BpeXfzNwkOc

Alternatively, this could be a cache issue. Please try to clear the complete cache of your site and browser and then check back.

If the issue persists, please make your site live on a test server and share your site WP Admin URL and credentials with us in the private content area of this topic. We will then investigate the issue further and provide assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#344789 Copied In reply to: issue when i try to edit header and fix the header builder

Tony Rodriguez

Support staff

January 24, 2023 at 05:31

Hello Ismael,

We are in need of access to your website’s WordPress Admin Login. We are accessing from Pakistan.

Thank you for your assistance.

Best Regards,
8Theme’s Team

#344788 Copied In reply to: Where can I change the title of a blog post to be an h1 tag instead of an h2 tag?

Tony Rodriguez

Support staff

January 23, 2023 at 16:59

Hello, Steven Tay,

1. You can change/edit the settings of All department menus from Appearance > Menu > All Departments. Please refer to these screenshots: https://ibb.co/NZ0fsg1 and https://ibb.co/7QhLtXN and then go to Static Blocks and edit the particular static block with a page builder (elementor) as per your requirements. Please refer to these screenshots : https://ibb.co/c1NsjG8 and https://ibb.co/PjJVz4p

Further, you can watch the video and follow the steps shown in the video here: https://www.youtube.com/watch?v=7QluEYxznKs&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=10

1.b. Actually, the All department menu is made with static block and edited with elementor you can see we have used the product list element and select data source > All products. Please refer to this screenshot: https://ibb.co/Hn5dkdL -the product image link is picked by default and there is no such settings in the element. you can not change the image link without extra customization.

2. In order to solve the problem, Simply go to Dashboard > Appearance > Menu > All department menu > 8Theme Category options > Check open submenu by clicking and saving settings. Please refer to this screenshot: https://ibb.co/C9JJkVv

2. a. In order to solve your issue please follow above point 1.

2. b. You have to edit the particular static block and edit the elements of the Menu item and change the Title and Sub Title as per your requirements, here are the screenshots: https://ibb.co/82vKvmf https://ibb.co/3hr760y

3.a. Actually, these recently viewed products come from elementor > product list > Data source > All products. Please refer to this screenshot: https://ibb.co/mcpzYYX

If you want to change the Image or title you can simply go to Product > All product > Edit particular product as per your needs and save settings. Please refer to this screenshot: https://ibb.co/pK7xhXH there are no available settings to change the link of the product page it is picked by default.

4. a, b. Actually, as I described to you above, it is not a single/separate product but has been set as ALL products in the element, it picks the default single product page of the product automatically.

4. C, That is the single product page and has been created using the Single Product Builder, you have to go to XStore >> Theme Settings >> WooCommerce >> Single Product Builder and change/modify the elements settings as per your requirements, Please refer to this screenshot: https://postimg.cc/xXLXzqJg

Best Regards,
8Themes Team.

#344760 Copied In reply to: 2 Top header menus – Setting to change the menu wordings and its contents.

Tony Rodriguez

Support staff

January 23, 2023 at 15:26

Hello @mustafa,

We understand that you are having difficulty translating a particular theme string using the Loco plugin. Have you attempted to translate the XStore AMP plugin language files with the Loco translate plugin? If not, we suggest you try to do so and let us know the results.

If the issue persists, please provide us with a screenshot of the strings, as well as the WordPress Admin URL and credentials, in the private content area of this topic. We will then investigate the issue further and provide assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#344754 Copied In reply to: I couldn’t find amp version translations in Loco

Tony Rodriguez

Support staff

January 23, 2023 at 15:04

Hello, Ms. Morbenia Morbeck,

Thank you for your inquiry. You can use translation files to modify the description and additional information tabs strings of the WooCommerce plugin (Loco translate > Plugins > WooCommerce).

Additionally, you can use the WooCommerce snippet to rename tabs, as outlined in the documentation here: https://docs.woocommerce.com/document/editing-product-data-tabs/#section-2.

Custom tabs can be set from Xstore >> Theme Settings >> WooCommerce >> Single Product Builder >> Tabs (https://postimg.cc/q63jrtWp) according to your requirements. For more information on custom tabs, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/additional-customisation/support-of-the-custom-product-tabs-for-woocommerce-yikes-inc/.

For the complete site translation, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We hope this information is helpful.

Best Regards,
8Theme’s Team

#344751 Copied In reply to: translate these tabs on the product page

Tony Rodriguez

Support staff

January 23, 2023 at 14:52

Hello, @Alis,

We would appreciate it if you could share a screenshot of the issue with us. You can upload and share the screenshot with us here: https://postimages.org/. Additionally, if you could provide us with the WordPress Admin URL and credentials in the private content area of this topic, we would be able to investigate the issue further.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#344749 Copied In reply to: Images are showing blank on front end website

Tony Rodriguez

Support staff

January 23, 2023 at 14:25

Hello Yan,

We are writing to request that you please whitelist our IP address, which is https://postimg.cc/BLjWRrYm, so that we can confirm.

Thank you for your assistance.

Best Regards,
8Theme’s Team

#344747 Copied In reply to: Header – Account Icon – Off Canvas did not properly aligned

Tony Rodriguez

Support staff

January 23, 2023 at 14:02

Hello, @Pedro Monteiro,

Are you having difficulty activating the theme? If so, please provide the WordPress Admin URL and credentials, as well as the theme purchase code, in the private content area of this topic. I will then be able to review the issue on your site and activate the theme.

Best Regards,
8Theme’s Team

#344743 Copied In reply to: Site doesn't look like preview, images missing and not well arranged

Tony Rodriguez

Support staff

January 23, 2023 at 13:59

Hello @Fepslin,

We would appreciate it if you could share a screenshot of the issue with us. You can upload and share the screenshot with us here: https://postimages.org/. Additionally, if you could provide us with the WordPress Admin URL and credentials in the private content area of this topic, we would be able to investigate the issue further.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#344742 Copied In reply to: Slider Image not showing on website But it showing while edit with Elementor

Tony Rodriguez

Support staff

January 23, 2023 at 13:52

Hello @miki,

Thank you for your inquiry. Unfortunately, there is no such feature available in our theme at this time. We suggest you explore third-party plugins that may better meet your requirements.

If you would like to request this feature, please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

We appreciate your interest in our products and thank you for your patience.

Best Regards,
8Theme’s Team

#344741 Copied In reply to: OMNIBUS EU Directive in WooCommerce webshop – Informing about price drops

Tony Rodriguez

Support staff

January 23, 2023 at 13:45

Hello Yan,

We do not have a static IP address, we have a dynamic one and we are accessing the site from Pakistan. We kindly request that you allow Pakistani IPs for a period of time.

Thank you for your understanding.

Best Regards,
8Themes Team

#344739 Copied In reply to: Header – Account Icon – Off Canvas did not properly aligned

Tony Rodriguez

Support staff

January 23, 2023 at 13:43

Hello Damien,

We have reviewed the issue and found that the plugin you are currently using may not be suitable for fully concealing all the information in the code. We recommend exploring alternative third-party plugins that better meet your needs.

Thank you for bringing this to our attention.

Best Regards,
8Theme’s Team

#344738 Copied In reply to: White label source code so x store is not shown

Tony Rodriguez

Support staff

January 23, 2023 at 13:40

Hello, Ivo Eijgenraam,

We have noticed that all the plugins on your website are now activated. Could you please try deactivating any third-party plugins and clear your cache to see if the issue persists?

If the problem persists, please let us know with the third-party plugins deactivated so we can further investigate the issue.

If deactivating the third-party plugins resolves the issue, you will need to activate them one at a time to identify which plugin is causing the problem.

Best regards,
The 8Theme Team

#344737 Copied In reply to: Customizer keeps loading infinitely grey screen #2

Tony Rodriguez

Support staff

January 23, 2023 at 13:34

Hello Ismael,

We would appreciate it if you could provide us with the URL of the post in question, as well as your WordPress Admin URL and credentials so that we can investigate the issue further and provide assistance.

Best Regards,
8Theme’s Team

#344736 Copied In reply to: Where can I change the title of a blog post to be an h1 tag instead of an h2 tag?

Tony Rodriguez

Support staff

January 23, 2023 at 13:28

Hello Mohammad,

We are glad that you have found a solution to your issue. To create the Mega Menu, please refer to the following links to our theme documentation for the Mega Menu videos. We are confident that these instructions will help you achieve your desired outcome.

https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/

https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

Please refer to this video as well: https://youtu.be/JiI6qDaVtY4

Best Regards,
8Theme’s Team

#344734 Copied In reply to: put the categories inside the main menu1
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11,701–11,730 of 13,902 posts

Viewing 30 posts - 11,701 through 11,730 (of 13,902 total)

← 1 2 3 … 390 391 392 … 462 463 464 →

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