Replies by Tony Rodriguez

Forum Replies Created

Viewing 30 posts - 11,731 through 11,760 (of 13,902 total)

← 1 2 3 … 391 392 393 … 462 463 464 →

Tony Rodriguez

Support staff

January 23, 2023 at 13:15

Hello, @Pedro Monteiro,

I have just checked your site and it appears to be functioning correctly, as evidenced by the screenshots provided at the following link: https://postimg.cc/N5yxv9FB. It is likely a caching issue on your end.

Best Regards,
8Theme’s Team

#344732 Copied In reply to: Site doesn't look like preview, images missing and not well arranged

Tony Rodriguez

Support staff

January 23, 2023 at 12:48

Hello @Mo,

We have resolved your issue by placing the same element twice in two different columns, as shown in the screenshot provided: https://postimg.cc/ygRgC7Mf.

We hope this helps.

Best Regards,
8Themes Team

#344731 Copied In reply to: Static block not working on cart page. Icon list not side by side

Tony Rodriguez

Support staff

January 23, 2023 at 10:01

Hello @Ismael,

Please navigate to the Dashboard >> XSTORE >> Theme Settings >> Blog >> Single Post and change the layout to show the breadcrumbs. For reference, please see the image at the following link: https://postimg.cc/yJ8rdWgL.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#344718 Copied In reply to: Where can I change the title of a blog post to be an h1 tag instead of an h2 tag?

Tony Rodriguez

Support staff

January 23, 2023 at 09:48

Hello @miki,

Exactly, you need to update the status of the order so that the email layout you have created is sent correctly. We do not anticipate any issues with the code affecting the other shop functions.

Best Regards,
8Theme’s Team

#344716 Copied In reply to: WooCommerce Email Builder – WP sends system standard template not from the builder

Tony Rodriguez

Support staff

January 23, 2023 at 09:22

Hello, @Andymy,

We kindly request that you share your WordPress Admin URL and credentials with us in the private content area of this topic, as listed below. This will enable us to further investigate the issue and provide assistance.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We thank you for your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

#344713 Copied In reply to: Single Product view – page arrangement is in wrong order

Tony Rodriguez

Support staff

January 23, 2023 at 09:15

Hello @Mo,

We are pleased to inform you that your issue has been resolved. Please clear your browser’s cache and check your site again. For your reference, please see the screenshots provided below:

https://postimg.cc/ygRgC7Mf
https://postimg.cc/5jMq9rsH

Best Regards,
8Theme’s Team

#344711 Copied In reply to: Static block not working on cart page. Icon list not side by side

Tony Rodriguez

Support staff

January 23, 2023 at 08:44

Hello @Niko,

We are delighted to have you with us. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme, Customer, and Technical Support on http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. Have a wonderful day!

Topic Closed.

Sincerely,
8Theme’s Team

#344706 Copied In reply to: Woocommerce login slide-in form add Register link

Tony Rodriguez

Support staff

January 23, 2023 at 08:29

Hello @Niko,

No need to edit any core files if you want the registration form to appear in the Login popup. Simply navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and make sure that you have enabled the option to create an account on the “My Account” page.

Please refer to the image provided: https://postimg.cc/c6fHbcWJ.
The result should look like this: https://postimg.cc/qhfj05CL.

Best Regards,
8Theme’s Team

#344704 Copied In reply to: Woocommerce login slide-in form add Register link

Tony Rodriguez

Support staff

January 23, 2023 at 08:07

Hello, @Srinivasan,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme. If the issue persists with the default WordPress Theme, it will confirm that the issue is not related to our theme and we suggest that you reach out to Elementor plugin support for further assistance. If the issue is resolved with the default WordPress Theme, it should also be resolved with our theme.

Please check this official thread of Elementor as well: https://wordpress.org/support/topic/deprecated-version-3-5-error/

Thank you for your cooperation.

Best Regards,
8Themes Team.

#344701 Copied In reply to: Deprecated: Hook elementor/widgets/widgets_registered is deprecated since version 3.5.0! Use element

Tony Rodriguez

Support staff

January 23, 2023 at 07:36

Hello, @dstudio21,

We kindly request that you share your WordPress Admin URL and credentials with us in the private content area of this topic, as listed below. This will enable us to further investigate the issue and provide assistance.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We thank you for your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

#344697 Copied In reply to: My xstore control panel v9.0.2 is not updating

Tony Rodriguez

Support staff

January 23, 2023 at 07:35

Hello, @Ismael,

We hope you are doing well. We kindly ask that you please read and follow the instructions provided on this topic by one of our team members: https://www.8theme.com/topic/change-single-blog-title-heading-from-h2-to-h1/. We are confident that this will help you to resolve your issue.

Best Regards,
8Theme’s Team

#344696 Copied In reply to: Where can I change the title of a blog post to be an h1 tag instead of an h2 tag?

Tony Rodriguez

Support staff

January 23, 2023 at 07:32

Hello @filmguerilla,

Thank you for your patience. Once the testing is complete, please let us know here so that we can close out this topic.

We appreciate your understanding and for reaching out to us.
Have a great day.

Best Regards,
8Theme’s Team

#344694 Copied In reply to: How to enable promo popup on xstore…..

Tony Rodriguez

Support staff

January 23, 2023 at 07:30

Hello @Tomer,

XStore offers a feature called “Built-in WooCommerce Email Builder” which allows you to create your own email layouts. If you would like to test it out, you can follow our theme documentation here: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/ to create your own layout and then place a test order on your site to receive the email and check it out.

We hope this helps.

Best Regards,
8Theme’s Team

#344693 Copied In reply to: question about “built in email builder” feature

Tony Rodriguez

Support staff

January 23, 2023 at 07:27

Hello, @Techgaon,

We are delighted to have you with us. If you are willing, we would be grateful if you could leave a 5-star rating for our Theme, Customer Support, and Technical Support by visiting http://themeforest.net/downloads. Doing so would enable us to provide more updates and dedicated support in the future. Your appreciation of our Theme and Support would be highly encouraging.

Thank you for reaching out to us. Have a wonderful day!

This topic is now closed.

Best regards,
8Theme’s Team

#344692 Copied In reply to: How to add multiple varriations of a product for customer selection.

Tony Rodriguez

Support staff

January 23, 2023 at 07:25

Hello Yan,

Thank you for reaching out to us. We are more than happy to help you with any issues you may have. Please feel free to generate a new topic for any new issues you may have.

We wish you a pleasant day.

Topic Closed.

Best Regards,
8Theme’s Team

#344691 Copied In reply to: Using a regular license purchased from themeforest for subdomain while the license is active

Tony Rodriguez

Support staff

January 23, 2023 at 06:48

Hello @Yan,

We kindly request that you share your WordPress Admin URL and credentials with us in the private content area of this topic, as listed below. This will enable us to further investigate the issue and provide assistance.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We thank you for your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

#344689 Copied In reply to: Header – Account Icon – Off Canvas did not properly aligned

Tony Rodriguez

Support staff

January 23, 2023 at 06:42

Hello, Steven Tay,

Thank you for your inquiry. To change the navigation labels, please go to Appearance >> Menu and edit the Main Menu and All Departments Menu.

You can open any Menu item and change the Navigation Label as per your requirements. If you wish to change it, you can delete the Menu item and add the new one from the Menu sidebar. Please refer to the screenshots provided for further guidance: https://postimg.cc/rR9CCZb8 and https://postimg.cc/PvqzyQkY

We hope this information is helpful.

Best Regards,
8Theme’s Team

#344687 Copied In reply to: 2 Top header menus – Setting to change the menu wordings and its contents.

Tony Rodriguez

Support staff

January 23, 2023 at 06:07

Hello, Damien,

If you navigate to XStore >> Single Product Builder, you will find that the Custom HTML element has been set for the sidebar and the Static Block has been set beneath it for the content. Please refer to the screenshot provided here: https://ibb.co/8zdkPqq

This means that the section is coming from the Static Blocks. You will need to go to WP-Dashboard >> Static Blocks and find and edit the particular block from there, as shown in this screenshot: https://ibb.co/YL7SZzF. You can then change the image of the background as per your requirements: https://ibb.co/KV9y702

Best Regards,
8Theme’s Team.

#344686 Copied In reply to: How to change the sidebar featured sections background

Tony Rodriguez

Support staff

January 23, 2023 at 05:59

Hello, Damien,

We are pleased to inform you that the White Label Branding plugin is included in our theme package and can be used according to your needs. For more information, please refer to our theme documentation here: https://www.8theme.com/documentation/docs/white-label-branding-plugin/.

Unfortunately, there is no other option available in our theme. You may need to look for a third-party plugin that better meets your requirements. Otherwise, it requires extra customization services, we are unable to provide them as they are not covered by our support policy. We recommend submitting a customization request to the WPKraken team at https://wpkraken.io/?ref=8theme.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#344685 Copied In reply to: White label source code so x store is not shown

Tony Rodriguez

Support staff

January 23, 2023 at 05:47

Hello @Fenyxweb,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme. If the issue persists with the default WordPress Theme, it will confirm that the issue is not related to our theme and we suggest that you reach out to plugin support for further assistance. If the issue is resolved with the default WordPress Theme, it should also be resolved with our theme.

If the issue persists, please provide us with your site’s live URL and the Admin Login details in the private content area of this topic so that we can investigate the issue further.

Thank you for your cooperation.

Best Regards,
8Themes Team

#344684 Copied In reply to: WooZone: Price is displayed incorrectly in quick view and popup

Tony Rodriguez

Support staff

January 23, 2023 at 05:42

Hello @mohmmad,

To add the product category to the All Department menu, you have to go to Appearance >> Menu and select the All Department menu. Then, add the product categories as per your requirements. Please refer to the following screenshots for reference: https://postimg.cc/Mcg6sPw8 and https://postimg.cc/DJVhQSQv

Similarly, to add the product category to the Main Menu, you have to go to Appearance >> Menu and select the Main Menu. Then, add the product categories as per your requirements. Please refer to the following screenshots for reference: https://ibb.co/ph6Y63T and https://ibb.co/4JCnQkh

I hope this helps.

Best Regards,
8Themes Team.

#344683 Copied In reply to: put the categories inside the main menu1

Tony Rodriguez

Support staff

January 23, 2023 at 05:24

Hello, @vyron.vas,

We are delighted to have you as our customer and we hope you are satisfied with our Theme, Customer Support, and Technical Support. If you could take a moment to leave us a 5-star rating on ThemeForest at the following link: http://themeforest.net/downloads, it would be greatly appreciated. Doing so would help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we wish you a wonderful day.

Topic Closed.

Best Regards,
8Theme’s Team

#344682 Copied In reply to: Hide Shop element from breadcrumbs list

Tony Rodriguez

Support staff

January 23, 2023 at 05:19

Hello Ivo Eijgenraam,

I have just logged in to your site and found that the Customizer is now working properly for me. Attached is a screenshot of the result: https://postimg.cc/fk2XwZMz. It is likely that the issue was related to a cache issue on your end.

We recommend that you clear the cache on your site and browser and check back. If the issue persists, please try to check it on a different browser.

Best Regards,
8Theme’s Team

#344681 Copied In reply to: Customizer keeps loading infinitely grey screen #2

Tony Rodriguez

Support staff

January 23, 2023 at 05:09

Hello, @baparks,

We are delighted to have you as our customer and we hope you are satisfied with our Theme, Customer Support, and Technical Support. If you could take a moment to leave us a 5-star rating on ThemeForest at the following link: http://themeforest.net/downloads, it would be greatly appreciated. Doing so would help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we wish you a wonderful day.

Topic Closed.

Sincerely,
8Theme’s Team

#344680 Copied In reply to: XStore Electron01 Demo Design Element Issue

Tony Rodriguez

Support staff

January 23, 2023 at 05:06

Hello, Ms. Morbenia Morbeck,

We are delighted to have you as our customer. If you are satisfied with our Theme and Customer, as well as Technical Support, we would greatly appreciate it if you could leave a 5-star rating for us on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we hope you have a wonderful day.

Topic Closed.

Sincerely,
8Theme’s Team

#344679 Copied In reply to: how can I modify the telephone number and email, product social networks?

Tony Rodriguez

Support staff

January 21, 2023 at 13:51

Hello @baparks,

We have observed that a product element has been added to the product section, and a product name/ID was specified in the element settings. After you removed the demo products from your site, the product is not found.

To resolve this issue, please edit the page and then edit the product element in the product section. Set the product in the element settings that you want, save the settings, and then clear the browser cache.

For further reference, please refer to the following screenshot: https://postimg.cc/XGSBXZmQ

Best Regards,
8Theme’s Team

#344586 Copied In reply to: XStore Electron01 Demo Design Element Issue

Tony Rodriguez

Support staff

January 21, 2023 at 13:40

Hello, @DollyFactory,

We are delighted to have you as our customer. If you are satisfied with our Theme and Support, we would greatly appreciate it if you could leave us a 5-star rating on ThemeForest at the following link: http://themeforest.net/downloads. This would help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we hope you have a great day.

Sincerely,
8Theme’s Team

#344585 Copied In reply to: Xstore theme – Filter products by attributes not working

Tony Rodriguez

Support staff

January 21, 2023 at 13:38

Hello Levacare,

We have checked the original device or browser layout for the tablet and found that the Elementor tablet resolution and the theme tablet resolution are slightly different, which is why you are seeing the issue. However, it should work fine when you check the site on the tablet or with browser layout options. Here is the resulting screenshot: https://postimg.cc/VJvWkXg0

Unfortunately, there is no setting in the theme or in the WooCommerce plugin to show the products or categories on the shop page as you have described. The only possible way to do this is to navigate to Appearance >> Menus >> edit the menu and then add a custom link in the menu (see attached image https://postimg.cc/q6nMLDp6 ). This will allow you to set the product page link on the custom menu item so that when a user clicks on this custom menu item they will be redirected to the product page.

We hope this helps.

Best Regards,
8Themes Team.

#344584 Copied In reply to: I still have problems in the website mostly in the product page

Tony Rodriguez

Support staff

January 21, 2023 at 09:22

Hello @mustafa,

To make the necessary changes to the image in the HTML block, please follow these steps:

1. Navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Single Product Builder. There you will find a HTML block in which the image is set. Check the block name in the HTML block settings and navigate to the Dashboard >> Static blocks. Edit the particular block and set the content as desired. Save the settings and clear the browser cache to view the changes on the site.

2. Install the Loco translate plugin and then edit the theme language file to change the word as per your requirements: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Best Regards,
8Theme’s Team

#344575 Copied In reply to: how can i change the picture have questions?

Tony Rodriguez

Support staff

January 21, 2023 at 09:16

Hello @miki,

By default, WooCommerce sets the status of a new order to “Processing” instead of “On Hold,” and the layout of the new order created using the Email Builder feature of our theme will only work with the “On Hold” product status. Therefore, “Processing” and “On Hold” are two distinct statuses.

Unfortunately, there are no settings in WooCommerce or in the theme to make the new order status “On Hold” by default.

However, I have found an article that may be of assistance. Please review the article carefully to understand the order system and make any necessary changes: https://webappick.com/how-to-change-default-order-status-in-woocommerce/.

Best Regards,
8Theme’s Team

#344574 Copied In reply to: WooCommerce Email Builder – WP sends system standard template not from the builder
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11,731–11,760 of 13,902 posts

Viewing 30 posts - 11,731 through 11,760 (of 13,902 total)

← 1 2 3 … 391 392 393 … 462 463 464 →

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