Tony Rodriguez

Hello Mohammad,

Thank you for your inquiry. Yes, this is the case with all themes on ThemeForest. We recommend that you confirm this information with Envato as well. You can only edit the Archive pages with the Pro versions of the plugins, and you must purchase the Pro version separately. If you have any questions related to the Pro plugin, please feel free to contact the Pro version of the page builder plugin support.

We appreciate your understanding.

Best Regards,
8Themes Team

Hello @DollyFactory,

It is possible that the issue you are experiencing is related to the format of the images. If converting the images to .jpg format resolves the issue, then that would confirm the cause. You may then keep the .jpg format on your site.

Best Regards,
8Theme’s Team

Hello, @Mohamed,

In order to change the active button color, you must edit the page with Elementor and edit the Ajax product tabs. There, you can change the tab button color and hover color. Please refer to the image provided here: https://ibb.co/tPqLx95.

To change the product stock green color, simply navigate to XStore > Theme options > Woocommerce (Shop) > Shop Elements > Advanced product stock and choose/select the desired color. Please refer to the image provided here: https://ibb.co/qd3sXjs.

It is likely a cache issue. Whenever you make changes to your site, please try to clear the browser cache and check back again. You can use the Google Chrome extension provided here: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn to remove the cache each time.

We hope this helps.

Best Regards,
8Theme’s Team.

Hello @Jay545452,

We have resolved your issue regarding the Description box on the demo products. We have set the margins and padding as seen in the image here: https://ibb.co/mFPsYRf and the settings have been applied to your product as well as seen in the image here: https://ibb.co/5cw9MQP.

We hope this resolves your issue.

Best Regards,
8Theme’s Team

Hello @baparks,

We hope this information helps. In order to set the menu item image, you can change or remove the menu item images from the Appearance > menu. Please refer to the image provided here: https://ibb.co/hYMvHrN.

The All-department dropdown menu is generated from a static block, which can be edited or changed with Elementor as per your requirements. Please refer to the images provided here: https://ibb.co/WfzPC0g, https://ibb.co/MkP26wp, and https://ibb.co/Q6ds2YQ.

Please note that you can use any icon image in the image box as per your needs.

If you have any further questions, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, Damien,

We are delighted to have you as our customer. If you are satisfied with our Theme and Customer, as well as Technical Support, we would greatly appreciate it if you could leave a 5-star rating for us on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we hope you have a wonderful day.

Topic Closed.

Sincerely,
8Theme’s Team

Hello @levacare,

1. To remove the sidebar from the shop page, please go to XStore >> Theme Settings >> WooCommerce >> Shop >> Shop Page Layout and select the “Sidebar Position” as “without sidebar”. After making the changes, please publish them and clear the browser cache to view the changes. For reference, please refer to the screenshot provided here: https://postimg.cc/zH5DdbxF

2. You can also change the Product Categories style from the available options under XStore >> Theme Settings >> WooCommerce >> Shop Elements >> Categories as per your requirements. For reference, please refer to the screenshot provided here: https://postimg.cc/TygJmFF5

Best Regards,
8Theme’s Team.

Hello @kanompunk,

We kindly request that you share your WordPress Admin URL and credentials with us in the private content area of this topic, as listed below. This will enable us to investigate your site further.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We thank you for your cooperation and look forward to hearing from you.

Best Regards,
8Themes Team.

Hello, Pedro Monteiro,

Thank you for providing the Admin Login details. Upon inspection of your site, I have noticed that there are 57 plugins activated and the “Medilazar” theme is activated as well.

If activating the Xstore theme is causing your site to crash, it is likely due to a conflict with a third-party plugin. Before activating the Xstore theme, I suggest deactivating all third-party plugins on your site and attempting again. If this resolves the issue, you can then reactivate the plugins one by one to identify which one is causing the conflict.

Alternatively, you can leave all third-party plugins deactivated and grant me permission to debug your site, which includes deactivating all third-party plugins and on-site customization. This will allow me to further investigate the issue.

Please note that it is recommended to take a complete backup of your site before deactivating any plugins to avoid any inconvenience.

Best Regards,
8Theme’s Team

Hello @Kestutis,

We have responded to your duplicate issue topic here: https://www.8theme.com/topic/hi-how-i-can-edit-my-category-filter-design/#post-344833 Please review our response and kindly refrain from creating multiple topics for the same issue.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @LambdaSP,

1- We believe there is still a CSS code causing the issue. Please review the images provided at the following links and attempt to remove the code in order to resolve the issue: https://postimg.cc/LnQ66Mdk and https://postimg.cc/HVyPjQRS.

2- To resolve your issue, please go to the Dashboard, select XStore, then Theme Options, Theme Custom CSS, and Global. Paste the following code at the bottom of the CSS box:

@media(max-width:575px){
.single-product-builder .et_product-block form.cart{flex-direction:row !important;}}

Once you have saved the settings, please clear your browser cache and check back on your site.

3- We have conducted a thorough review of the products on your site and have not found any variable products. You have indicated that you have added them to your site. To further investigate this issue, please provide us with the WordPress Admin URL, username, and password in the private content area of this topic using the following format:

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

4- This is not a bug on the checkout page. The content appears in a table with two columns by default: one for the price and one for the product details such as images, titles, etc. The title and product image already occupy the full width of the column in which the content is located. Please refer to the following image for better reference: https://postimg.cc/dh2Lnxkz

5- We have noticed that the arrows are not appearing on the site when we checked it on our personal mobile phones. Could you please investigate this further and provide us with more information so that we can better understand the issue?

6- To apply the code, please go to the Dashboard, select XStore, then Theme Options, followed by Theme Custom CSS, and Global. Paste the code at the bottom of the CSS box.

@media(max-width:575px){
.onsale.left{right:70px !important;}}

We thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @PR,

We have set up the menu using the Secondary Menu element in the header builder (see screenshot: https://postimg.cc/bDsZMWHm). If you would like to change the icon and content, please go to Appearance >> Menu and edit the Secondary Menu. Then, edit the Menu item and change the icon and content as needed (see screenshot: https://postimg.cc/8JS1dYXF).

Best Regards,
8Theme’s Team.

Hello @mohmmad,

Thank you for your inquiry. We would like to inform you that it is not possible to directly edit any of the archive pages (Blog, Shop, Category, etc.) with any of the page builders. These archive pages can only be rendered using Theme Settings or with the Pro plugin.

We appreciate your understanding.

Best Regards,
8Themes Team.

Hello @PR,

Yes, it is the new feature and we are thrilled that you are loving it 🙂

We are delighted to have you as our customer. If you are satisfied with our Theme and Customer, as well as Technical Support, we would greatly appreciate it if you could leave a 5-star rating for us on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we hope you have a wonderful day.

Topic Closed.

Sincerely,
8Theme’s Team

Hello Steven Tay,

Thank you for reaching out to us. We are here to help and we appreciate you taking the time to contact us.

Have a great day.

Best Regards,
8Themes Team