Images are showing blank on front end website

This topic has 6 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

  • Avatar: Alis
    Alis
    Participant
    January 23, 2023 at 14:12

    Hello,
    I recentlly brought Xstore theme, everything is finished on backend. When people are going to my website they say they only see blank images on all website, and sometimes they have – https 500 error. Why is that? How can i fix this?

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 23, 2023 at 14:52

    Hello, @Alis,

    We would appreciate it if you could share a screenshot of the issue with us. You can upload and share the screenshot with us here: https://postimages.org/. Additionally, if you could provide us with the WordPress Admin URL and credentials in the private content area of this topic, we would be able to investigate the issue further.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Alis
    Alis
    Participant
    January 23, 2023 at 21:27

    I will share screenshots with you.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 24, 2023 at 06:54

    Hello Alis,

    Thank you for providing me with the login details. I have just checked your site and it appears to be working perfectly fine. I have attached a screenshot for your reference: https://postimg.cc/xqBn1Ksc. It is likely a cache issue on your end. Please try clearing the cache and check back.

    Regarding the speed of the site, please refer to our theme documentation here: https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website and https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore.

    Best Regards,
    8Theme’s Team

    Avatar: Alis
    Alis
    Participant
    January 24, 2023 at 14:26

    Also about HTTP 500 error that my customers get, here is screen shot –

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 24, 2023 at 15:31

    Hello Alis,

    We apologize for any inconvenience this may have caused. We kindly ask that you disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clear the cache of your browser, and then check again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to further investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

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