Question about “built in email builder” feature

This topic has 4 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

  • Avatar: Tomer
    Tomer
    Participant
    January 23, 2023 at 02:39

    Hello
    how do i make sure that the xstore email builder sending to the costumer and not the default woocomerce email?

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 23, 2023 at 07:30

    Hello @Tomer,

    XStore offers a feature called “Built-in WooCommerce Email Builder” which allows you to create your own email layouts. If you would like to test it out, you can follow our theme documentation here: https://xstore.helpscoutdocs.com/article/146-xstore-built-in-woocommerce-email-builder to create your own layout and then place a test order on your site to receive the email and check it out.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: Tomer
    Tomer
    Participant
    January 23, 2023 at 16:35

    that what i did. i turned it on and still the get thr default woocomerce emails

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 24, 2023 at 05:57

    Hello Tomer,

    We would like to inquire which email you have created using the theme feature “email builder”? Is it for “Processing Orders”, “Complete Orders”, or “Refunded Order”?

    If it is for the Complete Order, please go to the WP-Dashboard >> WooCommerce >> Orders and make your processing order as complete. This will ensure that the email is built with the theme feature “email builder”.

    The same process will apply to the other Orders.

    Best Regards,
    8Themes Team

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