Topic: question about “built in email builder” feature
Tomer
Participant
January 23, 2023
2:39 am
Hello
how do i make sure that the xstore email builder sending to the costumer and not the default woocomerce email?
Theme version: Latest version 9.0.2 / Core plugin 5.0.2
Tony Rodriguez
Support staff
January 23, 2023
7:30 am
Hello @Tomer,
XStore offers a feature called “Built-in WooCommerce Email Builder” which allows you to create your own email layouts. If you would like to test it out, you can follow our theme documentation here: https://xstore.helpscoutdocs.com/article/146-xstore-built-in-woocommerce-email-builder to create your own layout and then place a test order on your site to receive the email and check it out.
We hope this helps.
Best Regards,
8Theme’s Team
Tomer
Participant
January 23, 2023
4:35 pm
that what i did. i turned it on and still the get thr default woocomerce emails
Tony Rodriguez
Support staff
January 24, 2023
5:57 am
Hello Tomer,
We would like to inquire which email you have created using the theme feature “email builder”? Is it for “Processing Orders”, “Complete Orders”, or “Refunded Order”?
If it is for the Complete Order, please go to the WP-Dashboard >> WooCommerce >> Orders and make your processing order as complete. This will ensure that the email is built with the theme feature “email builder”.
The same process will apply to the other Orders.
Best Regards,
8Themes Team
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