Hello, @Pit,

We appreciate your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

Our team has navigated to the WordPress dashboard, selected ‘Pages’, edited the ‘Shop’ page, and renamed it. This action has effectively resolved the issue at hand.

For your reference, we have attached a screenshot of the process in the private content area.

Best Regards,
8Theme’s Team.

Hello, @adnane,

We would recommend you contact WooCommerce plugin support first – https://wordpress.org/support/plugin/woocommerce/

There is a test that can clarify it the mentioned behavior comes from our theme or from somewhere else:

– Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too. Our XStore Core plugin can be disabled also to make this test more clear).

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @CoreGPT,

We appreciate your interest and thank you for reaching out to us.

We would like to inform you that the usage of ChatGPT is initially free. However, subsequent usage is subject to charges as per the pricing structure provided by OpenAI. For more details, please visit https://openai.com/pricing.

Please note that the pricing is set by OpenAI and is not influenced by our themes.

Kind Regards,
8Theme Team

Hello, @Gulsher Ali,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

Hello, @helloaksjhf,

We appreciate your recent communication and your use of our theme.

To address the issue you are experiencing, we recommend deactivating and then reactivating your license. This process can be conveniently completed via the 8Theme dashboard, accessible at https://www.8theme.com/account/.

For further guidance, please consult our theme documentation at https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, @Strange Abraham,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser & plugin cache and revisit your site.

Additionally, we have turned off the static block cache, removed query strings from static resources, and the menu cache under XStore > Theme Options > Speed optimization.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @GTP,

Thank you for contacting us and for using XStore.

The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.

The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
Registration of these plugins is not necessary. They will function perfectly without any need for activation.
The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

The Premium version of the Slider Revolution plugin does not come bundled with any theme on ThemeForest – https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

You can find the archive “Revolution sliders from XStore Demos” here – https://www.8theme.com/downloads/ It contains all sliders from our demos.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Jamal,

We hope this message finds you well.

We are writing to inform you that we have conducted a speed analysis on your website, shamaspiceworld.co.za. Unfortunately, the results are not satisfactory. You can view the detailed report by following this link: https://gtmetrix.com/reports/shamaspiceworld.co.za/FTcI0KNv/

We recommend taking the necessary actions to improve your website’s speed for a better user experience.

1. Optimize your images: Large image files can significantly slow down your website. Make sure to optimize your images by compressing them without sacrificing too much quality. You can use various image optimization plugins or online tools to achieve this.

2. Cache your website: Caching helps reduce the server load and improves page load times by storing a static version of your web pages. Consider using a caching plugin, such as WP Rocket, to improve the performance of your site.

3. Minify and combine files: Minifying your CSS and JavaScript files can reduce their size by removing unnecessary whitespace and comments. Additionally, combining multiple files into one can reduce the number of server requests and speed up your website.

4. Evaluate your hosting provider: The hosting provider plays a crucial role in website performance. Ensure you are using a reliable hosting service optimized for WordPress. Consider upgrading to a better hosting plan or switching to a hosting provider that specializes in WordPress hosting.

5. Limit the use of plugins: Excessive use of plugins can slow down your website. Evaluate your plugin usage and deactivate or remove any unnecessary plugins. Opt for lightweight and well-coded plugins that have a positive impact on performance.

We have further options in our theme related to Speed Optimization, which can help you to increase the speed of your site. You can find more information about it in our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/documentation/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

Best Regards,
8Theme’s Team

Hello, @GTP,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

Hello, @adnane,

Thank you for using our theme and for contacting us.

503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask for assistance from their side.

Kind Regards,
8theme team.

Hello, @lahem,

We have conducted tests on both the desktop and mobile versions of your site and have encountered the same issue on both platforms.

We kindly request that you activate the default WooCommerce theme, such as StoreFront, and observe the behavior.

If the issue persists with the default WooCommerce theme, we recommend reaching out to WooCommerce support for further assistance.

However, if the issue does not persist with the default WooCommerce theme, we suggest disabling all third-party plugins (including cache plugins) that are not bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing your browser’s cache, and then rechecking. It is possible that one of the additional plugins is causing the issue.

If the issue continues to persist, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you accordingly.

Please ensure that you have taken a complete backup of your site before proceeding.

Furthermore, we request that you provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can further investigate:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello, @GTP,

Thank you so much for purchasing our theme and contacting our support center.

If you wish to remove the “go shop” link that appears in the promotional text, we have prepared a comprehensive video guide for you. We kindly request that you watch the video in its entirety and follow the steps demonstrated therein. https://www.veed.io/view/1d59cdde-75d3-4c76-a3ee-c83f537c945d?sharingWidget=true&panel=share

We trust this will be of assistance to you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.

Hello, @Ningen,

Thank you so much for purchasing our theme and contacting our support center.

Kindly refer to the instructions provided in our theme documentation here, to configure the WP-Rocket plugin settings. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

In addition to the information provided, you may also refer to the official documentation of the WP-Rocket plugin available at the following link: https://docs.wp-rocket.me/article/1291-find-the-best-settings-for-your-site

Kind Regards,
8theme team.

Hello, @GTP,

Thank you so much for purchasing our theme and contacting our support center.

XStore > Maintenance Mode > On. https://imgur.com/P4T3rGW
You may create the maintenance page from scratch at Dashboard – Pages – Add new. Choose “Maintenance” in the “Template” list of “Page attributes”. Or you can import the page from our demo in XStore Control Panel -> Import demos -> Coming Soon demos.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

Hello, @Farhad,

We are writing to guide you on how to set the border of the table and align the content in the text block element of the WP Bakery. Please follow the steps below:

1. Edit the text block element.
2. Click on the ‘Table’ menu item.
3. Select ‘Table Properties’.
4. From here, you can set the border and alignment according to your preferences.

For further assistance, please refer to the screenshots provided below.

1. https://postimg.cc/tnFxYwRT
2. https://postimg.cc/svVP0PVh
3. https://postimg.cc/bG3fk9N9

The result should look like this: https://postimg.cc/bd1L5NkK

Best Regards,
8Theme’s Team