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Need help with some problem meet in using X Store theme

This topic has 14 replies, 3 voices, and was last updated 8 months, 2 weeks ago ago by Tony Rodriguez

M Project

Participant

August 9, 2023 at 11:53

Hi,

1. I want to change my website’s Single Product Page background color, but I couldn’t find where to change it, I need help with this.

2. Every time I change the website and press Update, the latest changes will not appear on my website immediately, and it takes dozens of minutes to see the changed things. Please tell me why this is happening, I need help to solve this problem, otherwise, I can’t make sure in time if I have changed some parts of the settings.

Please, contact administrator
for this information.

#364076 Copied Theme version: 9.1.12

13 Answers

Rose Tyler

Support staff

August 9, 2023 at 13:13

Hello, M Project,

Thank you for contacting us and for using XStore.

1/ The next custom CSS code can be used:
body.single-product {background-color: red !important;}
Theme Options > Theme custom CSS.

2/ Please temporarily disable: Menu cache, Static blocks cache, and Remove Query Strings From Static Resources. These can be found under Theme Options > Speed Optimization.

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

Kind Regards,
8theme team

#364092 Copied

M Project

Participant

August 10, 2023 at 04:26

Thanks, I have another question which is why above the top header of my website have a gap, but I don’t what the gap, may I know how to remove it?

#364151 Copied

Tony Rodriguez

Support staff

August 10, 2023 at 05:28

Hello, @M Project,

We hope this message finds you well.

We are writing to inform you that we have conducted a comprehensive inspection of your website. We are pleased to report that we did not encounter any issues during our inspection.

Based on our findings, we believe that the problem you are experiencing may be due to a cache issue on your end. We kindly suggest that you clear your browser cache and then revisit the site.

For your reference, we have attached a screenshot of our findings. https://imgur.com/CIXN8od

Should you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

#364153 Copied

M Project

Participant

August 10, 2023 at 06:38

Thanks.
Can you help me check also, for the mobile view of my website homepage, in the upper right corner, the cart button is different from other pages. I want the cart button to have a background color, which is like the cart style on the about us, contact us and shop page.

#364158 Copied
Rose Tyler

Support staff

August 10, 2023 at 07:20
Hello, @M Project,

Thank you for getting in touch with us.

Please try to use the next custom CSS code:
```
.mobile-header-wrapper .et_b_header-cart.et_element-top-level > a {
    background-color: #896e2c;
}
```
Best Regards,
8Theme’s Team.
#364167 Copied
M Project

Participant

August 11, 2023 at 08:13

Hi, may I know where can I change the “Spend RM273 to get free shipping” setting?

#364295 Copied

Rose Tyler

Support staff

August 11, 2023 at 08:29

Hello, @M Project,

Thank you for getting in touch with us.

Please read this article – https://xstore.helpscoutdocs.com/article/134-progress-bar

Best Regards,
8Theme’s Team.

#364298 Copied

M Project

Participant

August 11, 2023 at 08:53

I realize that I didn’t enable the options at the backend but it shows after I add the item to the cart.

#364304 Copied

Tony Rodriguez

Support staff

August 11, 2023 at 09:12

Hello, @M Project,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. We have turned OFF the Progress bar in XStore > Theme Options > Woocommerce > Shop > Shop page layout, which has resolved your issue.

For further reference, please refer to the image provided at the following link in the private content area.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#364306 Copied

M Project

Participant

August 11, 2023 at 11:53

Thanks, the problem has been solved.

Another question is on the Shop page, as you can see that the cakes are on the top and the mooncakes are below, how do I set to make the mooncakes above the cakes? I want customers to see the mooncakes first. I need help with this

#364324 Copied

Rose Tyler

Support staff

August 11, 2023 at 12:10

Hello, M Project,

Thank you for using our theme and for contacting us.

Shop page content and functionality come from the WooCommerce plugin.

All the available sorting options you can find in Appearance > Customize > WooCommerce (Shop) > Product Catalog > Default product sorting.
By default, the sort order for your products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87

If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

We hope this information is helpful.

Kind Regards,
8theme team

#364327 Copied

M Project

Participant

August 16, 2023 at 03:31

Thank you for your help

#364662 Copied

Tony Rodriguez

Support staff

August 16, 2023 at 04:57

Hello, @M Project,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

#364664 Copied
Tagged: assistance with x store issues, solving x store theme problems, support for woocommerce x store template, woocommerce template troubleshooting, x store wordpress theme guide, x store wordpress theme help, x store wordpress theme solutions
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