Tony Rodriguez

Hello, @cherrycoding,

It appears that you are using two lightboxes simultaneously, namely the lightbox from 8Theme’s theme and the lightbox from Elementor.

When used together, it appears as seen in this image:
https://www.veed.io/view/20ec10e5-4fea-48ad-a4dc-2de8617880f7?sharingWidget=true&panel=share

Unfortunately, it is not possible to use both of them at the same time.

To enable/disable the Lightbox for “Xstore” you can go to
Theme options -> WooCommerce (Shop) -> Single product builder -> Gallery -> Lightbox
https://gyazo.com/0d6e8fbcda83a9e806c13879fd123e00

To enable or disable the Lightbox for Elementor, you can go to the home page and click “Edit with Elementor” and follow the instructions in the video.
https://gyazo.com/71d3dbe2b1caeb6fcbda1290194dfc9c

Thank you for your understanding.

Best Regards,
8Theme’s Team.

Hello, @fat unicorn,

I apologize for any confusion. While we do include the W3 Total Cache plugin with our theme, we don’t have direct control over its settings or configuration. It’s a third-party plugin, and its settings can vary depending on your specific website and hosting environment.

We hope the plugin support helps you in this regard.

We thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @QuiruNet,

Thank you for getting back to us, and we are glad to hear that you were able to identify and resolve the issue on your own.

a) We have identified a solution to the issue you are experiencing with the cache on your mobile device and desktop. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

We hope this helps.

Best Regards,
8Theme’s Team.

Hello, @QuiruNet,

We apologize for any inconvenience you may have experienced. To assist you better, we kindly request you to inform us about the specific mobile device on which you are encountering the issue.

For a more comprehensive understanding of the problem, we would appreciate it if you could record a video demonstrating the issue and upload it to a file-sharing service such as https://wetransfer.com/. Please provide us with the URL once you have done so.

Additionally, we would like to request you to create temporary wp-admin access. This will allow us to examine your settings and provide a more accurate solution.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

Hello, @Artibdfl,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @fat unicorn,

Thank you for reaching out to us.

We have conducted a thorough review of your site and found that the editing of static blocks with the Elementor page builder is functioning correctly. Please refer to the following screenshots for your reference: https://postimg.cc/Xpw9n2n8 https://postimg.cc/WqctKvqP

The issue you are experiencing appears to be related to the cache on your end. We recommend that you clear your cache and then check the functionality again.

Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @MJJONE,

1) We have identified a solution to the issue you are experiencing with the header on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

a) Please go to Elementor > Tools > Regenerate CSS & Data.

2) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

Best Regards,
8Theme’s Team.

Hello, @MJJONE,

We are pleased to inform you that we have conducted a thorough review of your website on our mobile device. We are happy to report that it is functioning optimally. Specifically, the mobile version displays a two-column layout and operates smoothly.

For your convenience, we have recorded a video of our review process. You can view this video at the following link: https://www.veed.io/view/87e89902-b0db-4d17-abbc-cf73f5aab623?sharingWidget=true&panel=share

We recommend that you also test the website on a physical mobile device for a more accurate representation. If you encounter any issues, please try clearing your device’s cache completely before checking again.

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Kostoff,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @khurram virk,

Thank you for using our theme and for contacting us.

It depends on where you want to show that: in the single product sidebar, below the Related products, on the home page. Depending on this you can use either the Products widget https://prnt.sc/218avjf or the Products element and choose Recently viewed https://prnt.sc/218cein

To add a new block of products, for example, Recently viewed, create a static block, add Products element > select the desired Products type, then go to Theme Options > WooCommerce > Single Product builder > add custom HTML element into the content of page and select your static block.

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Rich Kil,

Thank you for your recent purchase and use of our Theme.

We would like to inform you that you can easily import any of our demos onto your site by following the instructions provided in our Theme documentation, which can be accessed via the following link: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Once you have successfully imported the Demo, should you wish to alter the Product Categories, you can do so by navigating to the WP-Dashboard, selecting ‘Products’, then ‘Categories’. Here, you can edit, delete, or modify the product categories to suit your specific needs. For visual guidance, please refer to the following link: https://postimg.cc/qNKhHnYy

Furthermore, to modify individual products, please navigate to the WP-Dashboard, select ‘Products’, and make the necessary changes as per your requirements.

We hope this information is helpful. Should you have any further queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Cr3atorf1lm,

We appreciate the screenshots and wp-admin login details you have provided.

We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing the browser cache. Please note that we have deactivated the NitroPack plugin on your site, which has effectively resolved the issue at hand.

For your reference, we have attached an images under private content area.

Best Regards,
Team 8Theme.

Hello, @Krzysztof,

Thank you for contacting us and for using XStore.

To modify the “8theme Product Status Filters” in a WordPress WooCommerce website to display products in the way you described, you may need to customize the filter functionality.

Additionally, WooCommerce does not have this feature out of the box, so you would likely need to use custom code to achieve this.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team.

Hello, @salmi,

We appreciate your recent contact with us.

Following your request, we have conducted a comprehensive review of your site. We are pleased to inform you that the Wishlist feature is functioning optimally. For your convenience, we have recorded a detailed video demonstrating its functionality. You can view this video at the following link: https://www.veed.io/view/2647d27e-d234-4420-ac4a-c57df770181a?sharingWidget=true&panel=share

Our analysis suggests that the issue you are experiencing may be due to cache problems on your end. We recommend that you clear both your site and browser cache, and then check the functionality again.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @HUSSTLE,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team.