Problem with static block in Header!!!!!

This topic has 12 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Rose Tyler

  • Avatar: trendy
    trendy
    Participant
    August 15, 2023 at 04:34

    Hi, I have added a custom block to my menu. Whenever the page reloads, the menu is broken. The header is completely messed up. I’m using LiteSpeed cache; I deactivated LiteSpeed, but the problem still occurs. What can be done? It’s frustrating with the issues.
    https://prnt.sc/uF6qsFkZEmt7

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 15, 2023 at 05:13

    Hello, @trendy,

    Thank you for contacting us and for using XStore.

    Please temporarily disable: Menu cache, Static blocks cache, and Remove Query Strings From Static Resources. These can be found under Theme Options > Speed Optimization.

    Clear cache of browser or cache plugin (in case you are using cache plugin) and check if changes can be visible.

    We hope this will solve your issue.

    Kind Regards,
    8theme team.

    Avatar: trendy
    trendy
    Participant
    August 19, 2023 at 03:31

    Still, the problem is there. Please help me out. It’s frustrating!

    https://prnt.sc/Wic1slbMalaw

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 19, 2023 at 05:32

    Hello, @trendy,

    We regret to inform you that we are currently unable to access your website. For your reference, we have attached a screenshot of the issue we encountered: https://imgur.com/FfB0hci.

    To facilitate our assistance, we kindly request you to remove the IP restriction for our IP address (182.189.92.152). This will enable us to review and provide the necessary support accordingly.

    Additionally, we would appreciate it if you could create temporary WP-Admin access for us. This will allow us to examine your settings more closely.

    You can do this by creating a new user account with an administrator role via the Dashboard. Please provide us with the Site wp-admin URL, username and password through the Private Content area.

    We look forward to your prompt response.

    Best Regards,
    8Theme’s Team.

    Avatar: trendy
    trendy
    Participant
    August 19, 2023 at 06:59

    Hi, I have remove the restriction, You can access now. Please solve my issues. Thank you

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 19, 2023 at 07:55

    Hello, @trendy,

    Thank your for the login details.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache. We have implemented a ‘Purge All Cache’ solution which has effectively addressed your concern.

    For your convenience, we have created a reference video detailing the resolution process. This video can be accessed via the private content area on our platform.

    We trust this solution will prove satisfactory and assist you in your operations.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    Avatar: trendy
    trendy
    Participant
    August 19, 2023 at 08:10

    Hi, The issues still persist, please visit the site in private window (incognito mode) or open in different browser. This happen when the user visit for the first time. I did purge all and cleared the browser cache but nothing works.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 19, 2023 at 09:19

    Dear Sir/Madam,

    We apologize for any inconvenience caused. We kindly request you to temporarily disable the geolocation block. https://imgur.com/FfB0hci

    This will enable us to examine the issue more thoroughly and provide you with the necessary assistance. To facilitate our assistance, we kindly request you to remove the IP restriction for our IP address (176.98.92.14)).

    Best Regards,
    8Theme’s Team

    Avatar: trendy
    trendy
    Participant
    August 19, 2023 at 09:23

    You can acess now. Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 19, 2023 at 09:36

    Hello, Trendy,

    Thank you for your response.

    Please check the video in the Private Content area.

    When the LiteSpeed plugin is disabled, there is no problem. We would recommend you check settings of the cache plugin to find out which exactly causes the problem or contact the support team of the plugin directly.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: trendy
    trendy
    Participant
    August 19, 2023 at 15:01

    Hi, I have fixed the problem, Thanks

    But one more problem: I want to give 10 px spacing on the top of the product page. I don’t want any spacing on the home page.
    Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 20, 2023 at 07:52

    Hello, Trendy,

    Thank you for your response.

    We can’t check your site – https://prnt.sc/Ni2l9_N0nUmm
    Please try the next custom CSS code:

    .post-type-archive-product .content-page,
    .tax-product_cat .content-page {
        margin-top: 30px !important;
    }

    Kind Regards,
    8theme team

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