Help for total newbie with moving my license /registration t

This topic has 4 replies, 3 voices, and was last updated 9 months ago ago by Tony Rodriguez

  • Avatar: Erica
    Erica
    Participant
    August 11, 2023 at 04:35

    Dear support team.
    I am a total newbie and i need your help .
    My license is registered to what i think is a temporary URL, not sure what this called.
    Unfortunately my the hosting that hosts this temp URL cannot accommodate all the theme requirements, so i was forced to move to another hosting provider.
    Now i want to start afresh and move my theme to a new WordPress with new hosting and to my permanent domain. How do i do this?
    Could you be so kind to help me with this problem, please?
    Thank you beforehand for your speedy reply.
    Erica.

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2023 at 06:49

    Hello, Erica,

    Thank you for contacting us and for using XStore.

    Please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
    Unregister and delete the theme from the old project, and you will be able to activate it on your new site.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Erica
    Erica
    Participant
    August 11, 2023 at 20:54

    Hello Rose,
    This worked thank you very much for fast help!
    Best regards, Erica.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 12, 2023 at 05:18

    Hello, @Erica,

    Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

    We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

    If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

    Thank you again for choosing our product and services.

    This topic is now closed!

    Best regards,
    8Theme’s Team.

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