Tony Rodriguez

Hello, @Solomon,

We regret to inform you that the WP-admin login details you have provided are invalid or not functioning correctly.

In order to assist you further, we kindly request you to provide us with valid and working WP-admin login details along with FTP access. This will enable us to investigate the issue more thoroughly and provide you with the necessary assistance.

We apologize for any inconvenience caused and appreciate your understanding in this matter.

Best Regards,
8Theme’s Team

Hello, @GTP,

Regrettably, the current version of the Hotspot widget does not support the addition of videos. This feature would necessitate customization.

However, you have the option to use any third-party plugin that better suits your requirements, albeit at your own risk.

Alternatively, we invite you to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your request garners sufficient votes from other customers, our development team will consider incorporating it in one of our forthcoming updates.

Yours Sincerely,
8Theme’s Team.

Hello, @GTP,

We kindly request you to edit the footer static block using Elementor. We suggest incorporating the Elementor Toggle widget to add toggle features to the footer. Once these changes have been made, please ensure to update it accordingly.

We trust that this will enhance the functionality of the footer.

For further assistance, we recommend referring to the official documentation of the Elementor Toggle widget. This resource provides comprehensive guidance on how to effectively use this widget.
https://elementor.com/help/toggle-widget/

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, @CK,

Thank you for contacting us and for using XStore.

To allow customers to select product attributes like size and color before adding an item to the cart on a website, you need to set up product variations.

We kindly request you to view the entirety of the attached video and adhere to the instructions provided within. https://www.youtube.com/watch?v=LgzC4iK-j6A

We are confident that this will effectively resolve your current issue.

Best Regards,
The 8Theme Team.

Hello, @Chaos Absolute LLP,

Thank you for contacting us and for using XStore.

1) Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

a) Please go to Elementor > Tools > Regenerate CSS & Data.

2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

3) Should the issue persist, we kindly request you to provide the URL of the page where you are encountering the problem. Additionally, please provide us with Wp-admin access in the private content area of this topic. This will enable us to investigate the matter further and provide you with the necessary assistance.

Best Regards,
Team 8Theme.

Hello, @Alan_ruiz,

Thank you for your response.

1) We would like to inform you that the size of our theme Xstore (9.1.14) is 9.34mb. However, the issue you are currently experiencing is not related to the size of the theme.

2) We recommend executing the import on a new WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

Furthermore, we encourage you to adhere to our theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Could you kindly inform us whether you plan to use WPBakery or Elementor? Also, please provide the URL of the demo site you wish to import. We are prepared to assist you with the demo import based on your preference.

Additonally, Please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and import the demo on your site.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Best Regards,
8Theme’s Team.

Hello, @Elisabetta23,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you are interested in modifying the size of the logo in the header as you scroll down, kindly follow these instructions. Please copy and paste the provided CSS code into the following location: XStore > Theme Options > Theme Custom CSS > Global CSS. Once you have done this, please ensure you click ‘Publish’.

.sticky-on .et_b_header-logo.et_element-top-level img {
    width: 100px !important;
}

We trust that this will effectively resolve your issue.

Best Regards,
Team 8Theme.

Hello, @devine721,

Thank you for contacting us and for using XStore.

1) Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

3) If the problem continues to persist, we kindly request you to provide a screenshot of the issue and the URL of the page where the Ajax Product Tab is crashing. Additionally, please provide the WP-admin access to your site in the private content area of this topic. This will allow us to further investigate the issue and assist you accordingly.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best Regards,
8Theme’s Team.

Hello, @GTP,

We would like to inform you about our 360″ Product Viewer element, which can be utilized on your website to showcase your products. For your reference, please see the following screenshot: https://postimg.cc/KkgtW9ZS

You may explore all the potential styles of this element at the following link: https://xstore.8theme.com/elementor/demos/minimal-fashion02/360-product-viewer-element/

In addition, Xstore is fully compatible with the “Smart Product Viewer plugin” https://codecanyon.net/item/smart-product-viewer-360-animation-plugin/6277697 that comes pre-packaged with our theme.

This plugin can be found under the Xstore >> Dashboard >> Plugin Installer.

Using this plugin, you can also create 360″ product images. For further information, please refer to the plugin support videos here: https://www.youtube.com/watch?v=clP2lamr2xU&list=PLPSOiUpbwvR31vA4qD6qfd9RkNABGSl2D

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @Lani,

We understand your concern regarding the import/export media issue you’re facing. In this particular case, the responsibility for resolving this matter lies with your hosting provider and the WordPress support team. Our theme does not impose any restrictions related to media import/export.

We kindly recommend reaching out to your hosting provider to request assistance in resolving this issue. Additionally, you may want to contact WordPress support for further guidance and troubleshooting. https://wordpress.org/support/forums/

OR the next option is to import media manually and set it to your posts by editing them.

If you have any other questions or need assistance with other aspects of our theme, please don’t hesitate to reach out to us. We’re here to help and support you in any way we can.

Thank you for your understanding and cooperation in resolving this matter.

Best Regards,
8Theme’s Team

Hello, @GTP,

Kindly follow the steps below:

1. Navigate to your WordPress Dashboard.
2. Click on ‘Appearance’ and then select ‘Menus’.
3. Proceed to ‘Edit Secondary Menu’.
4. Under ‘Menu Options’, select ‘Mega Menu’ and ‘Static Block’.
5. Save the changes.

After completing the above steps, please proceed as follows:

1. Go to ‘XStore’.
2. Select ‘Theme Options’.
3. Click on ‘Header Builder’.
4. Add the ‘Secondary Menu Widget’ in the top header as per your requirements.
5. Select the ‘Secondary Menu’ in it and publish it.

Please refer to the attached image for further clarification.

https://postimg.cc/hX738Qpy

https://postimg.cc/PCh8yBMg

Best Regards,
8Theme’s Team

Hello, @GTP,

You have the ability to incorporate a video into a page without the necessity of utilizing platforms such as YouTube or Vimeo. To do this, please follow the steps below:

1. Edit the page using Elementor.
2. Add the video widget to the page as per your specific requirements.
3. Edit the video element.
4. Select ‘Self hosted’ as the video source.
5. Choose a video file that suits your needs.
6. Set the element settings according to your preferences.

Please refer to the attached image for further clarification.
https://imgur.com/GvOVyen

For more detailed information, we recommend checking the official documentation regarding the Elementor Video widget, which can be found here: https://elementor.com/help/video-widget/

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @Kostas,

Thank you for contacting us and for using XStore.

1) Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

2) We have identified a solution to the issue you are experiencing with the menu on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

3) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

Best Regards,
8Theme’s Team.

Hello, @Ryan,

To address your concern, kindly follow these steps: Go to WP-dashboard > Appearance > Widgets > add 8theme Active Product Filters in the Shop sidebar. Afterward, please clear your browser cache and revisit your site.

Please refer to the attached image for further clarification.
https://postimg.cc/6TS4s2qs

We trust this will resolve your issue.

Best Regards,
Team 8Theme

Hello, @Solomon,

We kindly request you to refer to the following article to gain a comprehensive understanding of FTP (File Transfer Protocol): https://www.fortinet.com/resources/cyberglossary/file-transfer-protocol-ftp-meaning#:~:text=What%20is%20FTP%20(File%20Transfer,to%20communicate%20with%20each%20other.

Furthermore, we would appreciate it if you could provide your website’s WP Admin URL and credentials in the private content section of this topic. This will enable us to assist you more effectively in resolving your issue.

Best Regards,
8Theme’s Team