Tony Rodriguez

Hello, @leveltgp,

You’re welcome! Feel free to reach out whenever you have questions or need assistance. We are here to help.

Best Regards,
8Theme’s Team.

Hello, @Pawel,

Thank you for contacting us and for using XStore.

Product variation that is “Out of stock” can be displayed like this –
https://ibb.co/9hbCWKV , https://ibb.co/VVmZCkp , https://ibb.co/zmbgPYR , with our variation swatches (in case “Hide out of stock products from catalog” option is enabled in WooCommerce > Settings > Products > Inventory).

Furthermore, we recommend watching the following video about variation swatches for additional guidance: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Aminadab Cruz,

Thank you for contacting us and for using XStore.

We are pleased to confirm that the functionality you are inquiring about is indeed available with the XStore theme. To utilize this feature, kindly proceed to activate the “Variation Swatches & Use Images From Product Variations” option. You can locate this setting by following the navigation path: XStore >> Theme Options >> WooCommerce >> Shop Elementor >> Variation Swatches.

Afterward, Kindly proceed by enabling the ‘Variation Gallery’ feature located within the XStore Theme Options. To do so, please navigate to the following path in your admin panel: XStore > Theme Options > WooCommerce > Single Product Builder.

For your convenience, we have attached an image to serve as a visual reference.

https://ibb.co/Xbkvkz9
https://ibb.co/Dpr9j86

Furthermore, we recommend watching the following video about variation swatches for additional guidance: https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @OnlyCBD,

We hope this message finds you well.

We are pleased to confirm that it is indeed possible to deactivate your website through the 8theme Dashboard under certain circumstances.

Should you encounter a scenario where access to your website is compromised, and deactivation via the XStore admin panel is not feasible, the 8theme Dashboard offers a straightforward alternative. This feature allows you to efficiently deactivate your website directly from the dashboard: https://www.8theme.com/account/

Furthermore, you have the option to deactivate your license on your staging site, which will then enable you to apply the same license to your live site. This process should resolve your issue effectively.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Warm regards,
The 8theme Team

Hello, @leveltgp,

1. We are delighted to notify you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to see the changes. Additionally, you may view the screenshot of the outcome at the following link: https://ibb.co/jMVC18X

2. We are delighted to inform you that the issue you reported on your website has been successfully resolved. To ensure that you are viewing the most recent changes, we kindly ask that you clear your browser’s cache before revisiting your site.

As part of the solution, we have implemented the necessary Custom CSS code for padding adjustments under the Theme Options. We trust that this will address the concerns you have raised.

For your convenience, we have captured a screenshot of the updated appearance, which can be viewed at the following link: https://ibb.co/LPYYzvQ

Should you require any further assistance or have additional queries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Nicolo,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that upon thorough testing on our test site, we have verified that the Mini Cart, as well as the Upsell and Cross-Sell features, are functioning as intended. For your convenience, we have attached images to serve as a reference. https://ibb.co/jgw9kmQ
https://ibb.co/hZpprtN

It appears that the issue you are experiencing is isolated to your website. We recommend reviewing your site’s configuration to identify any discrepancies that may be causing this behavior.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

2/ We would like to guide you through the process of altering the color of the checkmark associated with the “Frequently Bought Together” feature on your website.

Kindly follow these steps:

1. Copy the CSS code provided below.
2. Navigate to your website’s dashboard and go to “XStore” > “Theme Options.”
3. Click on “Theme Custom CSS.”
4. Paste the copied CSS code into the “Global CSS” section.
5. Ensure to save your changes by clicking on the “Publish” button.

input[type='checkbox'] {
    accent-color: red;
}

If this does not work, Please provide URL of the page on which Frequently bought together checkmark colour blue, So that we will provide you a custom css code to change the color on your site.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @thibaultcomte,

Thank you for your response

1/ We have checked your site and found that you are using XStore child theme on your site. Please activate the Xstore Parent theme on your site and check again the issue. Let us know the result.

2/ Regarding the server requirements, we kindly request that you reach out to your service provider and inquire if they could increase the maximum execution time and Max input vars: to 5000. https://imgur.com/QQuzQSx

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Additionally, We would like to inform you that the settings for Cross-Sell Products on the cart page can be located by navigating to Xstore > Theme Options > WooCommerce > Cart page. For your convenience, we have included an image as a visual reference. https://ibb.co/TLhpqdx

Furthermore, we have verified on our test site that this feature is functioning properly. It appears that the issue is isolated to your site. An image has been provided for your reference. https://ibb.co/LzR6vL0

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @GTP,

Certainly, should you possess a suite of 10 distinct products and require individualized layouts for each, you have the capability to craft these 10 unique designs utilizing the product builder. Subsequently, you may allocate them to your respective products by implementing specific conditions for each layout.

Set Display Conditions: With the template published, users can determine where it will be displayed on the website. The XStore Single Product Builder provides the flexibility to set conditions according to specific needs. Users can choose to display the template site-wide or set unique conditions for its appearance.

We kindly suggest you to please completely read and follow the instructions written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Kind regards,
The 8Theme Team

Hello, @OnlyCBD,

I hope this message finds you well.

We would like to provide you with the necessary steps to update the icon on the Google Login Button to one of our custom icons from the Xstore collection. Please follow the instructions below to implement the change:

1. Navigate to the Xstore section in your website’s admin panel.
2. Proceed to Theme Options.
3. Select Theme Custom CSS.
4. Click on Global CSS.
5. Copy and paste the following Custom CSS code into the provided area:

.et-google-login-button i {
    display: none;
}
.et-google-login-button:before {
    font-family: 'xstore-icons' !important;
    content: "\e15";
}

This code will replace the default Google icon with a custom icon from our Xstore icons collection, which can be viewed here: [Xstore Icons](https://xstore.8theme.com/xstore-icons/).

After applying the code, please ensure to clear your browser’s cache before revisiting your site to see the changes take effect. The expected result should resemble the following screenshot: [View Result](https://prnt.sc/Jcs5NyPiBbNl).

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Alex,

Thank you for contacting us and for using XStore.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @OnlyCBD,

Thank you for using our theme and for contacting us.

We are pleased to inform you that you can activate the XStore theme in localhost. XStore offers the flexibility of licensing for one live site and two staging sites for testing purposes per purchase code. This implies that you can establish two staging sites using a single license.

For more detailed information, we kindly request you to refer to our theme documentation: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We trust that this information will be beneficial to you.

Best Regards,
8Theme’s Team

Hello, @thibaultcomte,

Thank you for using our theme and for contacting us.

We would like to inform you that if you desire to select the method by which each product title is truncated on the shop page or archive page, you may do so by following these steps:

1. Go to “XStore” in your dashboard.
2. Proceed to “Theme Options.”
3. Click on “WooCommerce,” then navigate to the “Shop” section.
4. Under “Product Design,” locate “Title Limitation Type” and “Lines Number.”
5. Adjust the settings according to your preferences.
6. Ensure to click “Publish” to save the changes.

For your convenience, we have provided an image to guide you through this process. https://ibb.co/pKdD3fH

We trust that this will address your concern. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @ProdbyDaan,

Thank you for using our theme and for contacting us.

Should you desire to modify the font-family (AlbertSans), kindly proceed to the specific block within Elementor. Navigate to ‘Edit text’, then select the ‘Style’ tab, followed by ‘Typography’. Here, you may alter the font-family to suit your preferences. Please ensure to save your settings upon completion.

We trust this guidance will be of assistance to you.

Best Regards,
The 8Theme Team

Hello, @GTP,

Thank you for using our theme and for contacting us.

Do you mean this panel: https://ibb.co/GQyyFk3

We would like to inform you that all available settings for the mini cart off-canvas can be located by navigating to XStore > Theme Options > Header Builder > Cart within your theme options. For your convenience, please refer to the attached image as a visual guide. https://ibb.co/qWZb7z0

Should you require something else or if available options do not fulfill your needs and you wish additional feature, we encourage you to submit them on our Taskboard at https://www.8theme.com/taskboard/ – Our development team prioritizes updates based on customer feedback, and if your suggestion garners sufficient support from our community, it may be considered for implementation in a future update.

We appreciate your understanding and are here to assist you with any further inquiries.

Best Regards,
The 8Theme Team.

Hello, @Kose,

We hope this message finds you well.

1/ Regarding the server requirements, we kindly request that you reach out to your service provider and inquire if they could increase the maximum execution time to 5000. https://imgur.com/QQuzQSx

2/ We kindly request you to read and adhere to the instructions provided in the official Elementor article, which can be accessed via the following link: https://elementor.com/help/elementor-widget-panel-not-loading/

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team