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A few issues we are facing at the moment. Thanks for quick help!

This topic has 17 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Rose Tyler

Nicolo

Participant

November 16, 2023 at 18:36

1. Mini carts upsell and cross sell showing up weird.

2. Frequently bought togheter checkmark colour blue, i cant seem to find it anywhere, really dont know how to change this?

3. Shop page – variation click = option issues.
https://clipchamp.com/watch/YmSDGPbgfk1
What seem to be the issue here?

ps: feel free to log into admin and excecute the fixes – as long as u report it afterwars 🙂

#373959 Copied Theme version: 9.2.3 WooCommerce version: last

16 Answers
Tony Rodriguez

Support staff

November 17, 2023 at 13:11
Hello, @Nicolo,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that upon thorough testing on our test site, we have verified that the Mini Cart, as well as the Upsell and Cross-Sell features, are functioning as intended. For your convenience, we have attached images to serve as a reference. https://ibb.co/jgw9kmQ
https://ibb.co/hZpprtN

It appears that the issue you are experiencing is isolated to your website. We recommend reviewing your site’s configuration to identify any discrepancies that may be causing this behavior.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

2/ We would like to guide you through the process of altering the color of the checkmark associated with the “Frequently Bought Together” feature on your website.

Kindly follow these steps:

1. Copy the CSS code provided below.
2. Navigate to your website’s dashboard and go to “XStore” > “Theme Options.”
3. Click on “Theme Custom CSS.”
4. Paste the copied CSS code into the “Global CSS” section.
5. Ensure to save your changes by clicking on the “Publish” button.
```
input[type='checkbox'] {
    accent-color: red;
}
```
If this does not work, Please provide URL of the page on which Frequently bought together checkmark colour blue, So that we will provide you a custom css code to change the color on your site.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team
#374028 Copied
Nicolo

Participant

November 17, 2023 at 13:51

Ok, please check the private content area.

Please contact administrator
for this information.

#374031 Copied

Tony Rodriguez

Support staff

November 18, 2023 at 07:37

Hello, @Nicolo,

we hope this message finds you well.

We regret to inform you that due to a recent issue, we have been compelled to deactivate a third-party plugin on your website. As a result, a fatal error has been detected which may affect the functionality of your site.

To address this matter, we kindly recommend the following steps:

1. Temporarily disable all third-party plugins on your website, especially those not included with the XStore theme. A comprehensive list of XStore’s bundled plugins can be found here for your reference: https://xstore.helpscoutdocs.com/article/36-included-plugins.

2. Clear your web browser’s cache to ensure that all changes are properly reflected.

3. Reassess your website’s functionality to determine if the issue has been resolved.

Should the problem persist after taking these measures, we ask that you maintain all non-essential third-party plugins in their deactivated state. Additionally, please provide us with access to your site’s control panel (cPanel) through the secure private content area. This will enable our team to conduct a thorough investigation and assist you in rectifying the issue.

We apologize for any inconvenience this may have caused and appreciate your cooperation in this matter. Our team is committed to ensuring the smooth operation of your website and is here to provide the necessary support.

Best Regards,
The 8Theme Support Team.

Please contact administrator
for this information.

#374077 Copied

Nicolo

Participant

November 18, 2023 at 11:56

Ok, not sure what to do now.

Check private content for access

Please contact administrator
for this information.

#374092 Copied

Tony Rodriguez

Support staff

November 18, 2023 at 13:18

Hello, @Nicolo,

We hope this message finds you well.

We regret to inform you that we are currently experiencing difficulties accessing your cPanel, which has impeded our ability to provide assistance. For your reference, we have included a screenshot of the issue in the private content area of this communication.

To facilitate our continued support and to address the matter efficiently, we kindly request that you provide us with valid and working cPanel login credentials at your earliest convenience.

We appreciate your cooperation and look forward to resolving this issue promptly.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#374094 Copied

Nicolo

Participant

November 18, 2023 at 15:39

I understand.

Please try this one.

Please contact administrator
for this information.

#374099 Copied

Tony Rodriguez

Support staff

November 20, 2023 at 07:42

Hello, @Nicolo,

I hope this message finds you well.

We regret to inform you that we are still experiencing difficulties accessing the cPanel with the credentials you have provided. To substantiate this, we have recorded a video demonstration, which is available for your review in the private content section of this support topic.

Furthermore, we have conducted tests on our own staging environment using the latest version of the theme, and we have not encountered the issue you are facing. This suggests that the problem is isolated to your website.

As previously advised, the issue may stem from a conflict with one of the third-party plugins installed on your site. We recommend that you temporarily deactivate each plugin individually to identify the source of the conflict. This step-by-step approach should help us pinpoint the cause and resolve the issue efficiently.

We appreciate your cooperation and understanding in this matter. Should you require any further assistance or have questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#374151 Copied

Nicolo

Participant

November 20, 2023 at 10:42

I see

thanks for the video.

I have now talked to my hosting and received new login credentials.

Really need to get this fixed asap. thanks for quick responses

Please contact administrator
for this information.

#374167 Copied

Nicolo

Participant

November 20, 2023 at 10:47

For you info:

i added this to the theme code editor of the child theme:

// Remove express checkout from standard position
remove_action( ‘woocommerce_cart_actions’, array(Vipps::instance(), ‘cart_express_checkout_button’));

// Add it after the “proceed to checkout” button.
add_action(‘woocommerce_proceed_to_checkout’, array(Vipps::instance(), ‘cart_express_checkout_button’), 25);

This was code generated from a third party plugin author.

Now he suggests changing the code to this:
add_action(‘init’, function () {
// Remove express checkout from standard position
remove_action( ‘woocommerce_cart_actions’, array(Vipps::instance(), ‘cart_express_checkout_button’));
// Add it after the “proceed to checkout” button.
add_action(‘woocommerce_proceed_to_checkout’, array(Vipps::instance(), ‘cart_express_checkout_button’), 25);
});

#374168 Copied

Tony Rodriguez

Support staff

November 21, 2023 at 07:15

Hello, @Nicolo,

I hope this message finds you well.

I am writing to inform you that the recent error encountered on your website was due to customizations made within your Child Theme. Our team has temporarily resolved the issue by commenting out the problematic code, and your website should now be functioning correctly. For your reference, please review the screenshots linked below to see the changes that were made:

– [Screenshot 1](https://ibb.co/VHXRhWp)
– [Screenshot 2](https://ibb.co/kGm15rb)

Should you wish to reintegrate the commented-out customization into your Child Theme, we strongly recommend consulting with a Core developer to review the code prior to implementation to prevent any future issues.

Moving on to the outstanding concerns regarding the display of upsell products in the mini-cart and the inability to select variations on the shop page, we had previously advised the deactivation of all third-party plugins as a troubleshooting step. However, we have noticed that these plugins remain active on your site. If you are encountering difficulties with this process, we kindly ask that you create a complete backup of your website and grant us the necessary permissions to disable the third-party plugins on your behalf. This will allow us to identify the source of the conflict and address the issue accordingly.

We hope this clarifies the situation and outlines the next steps to be taken. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#374254 Copied

Nicolo

Participant

November 21, 2023 at 13:28

Ok, thanks for that.

I have now deactivated all third-party plugins. Feel free to activate or deactivate on your behalf. i give you full access to this.

This is urgent now, thanks for prioritizing it. as my site is now down atm.

#374298 Copied

Rose Tyler

Support staff

November 21, 2023 at 14:11

Hello, @Nicolo,

We appreciate your prompt response.

1/ Please check now – https://prnt.sc/b2tsDxZGb9tB ( https://prnt.sc/J1tj9jPwDTNw ).

2/ Private Content.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#374302 Copied

Nicolo

Participant

November 21, 2023 at 16:07

1. Seems to be working great for Desktop.
– But it is nonexistent on mobile, please check on (real devices) and try different products.

2. Ok thanks I will fix it with the plugin providers.

#374326 Copied

Rose Tyler

Support staff

November 21, 2023 at 16:37

Hello, @Nicolo,

Yes, the same on our demo – https://xstore.8theme.com/elementor/demos/niche-market02/product/wooden-classical-golden-chairs/ It is not a problem, but the predefined behavior.

Best regards,
The 8Theme Team

#374333 Copied

Nicolo

Participant

November 21, 2023 at 16:50

I see

so no upsells for minicart on mobile?

#374334 Copied

Rose Tyler

Support staff

November 21, 2023 at 16:52

Hello, @Nicolo,

Yes, currently that can’t be displayed there.

Best regards,
The 8Theme Team

#374335 Copied
Tagged: fast wordpress woocommerce support, immediate woocommerce template fixes, quick woocommerce solutions, urgent wordpress troubleshooting, woocommerce templates help, wordpress woocommerce templates issues
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