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You may also like Product on cart do not display

This topic has 9 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by thibaultcomte

thibaultcomte

Participant

November 17, 2023 at 03:19

Hello there,

I am not sure why but on the shop on carte page under the title “You may also like” there is no product and I do not know how to display some ?

https://prnt.sc/zXcisWvGtkGj

#373977 Copied Theme version: 9.2.2 WooCommerce version: 8.2

8 Answers

Tony Rodriguez

Support staff

November 17, 2023 at 05:29

Hello, @thibaultcomte,

Thank you for using our theme and for contacting us.

Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

Please contact administrator
for this information.

#373978 Copied

thibaultcomte

Participant

November 17, 2023 at 11:31

I have done everything asked.
Disable WP Rocket as well.
Nothing change.

Please contact administrator
for this information.

#374015 Copied

Tony Rodriguez

Support staff

November 17, 2023 at 12:10

Hello, @thibaultcomte,

Thank you for your response

1/ We have checked your site and found that you are using XStore child theme on your site. Please activate the Xstore Parent theme on your site and check again the issue. Let us know the result.

2/ Regarding the server requirements, we kindly request that you reach out to your service provider and inquire if they could increase the maximum execution time and Max input vars: to 5000. https://imgur.com/QQuzQSx

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Additionally, We would like to inform you that the settings for Cross-Sell Products on the cart page can be located by navigating to Xstore > Theme Options > WooCommerce > Cart page. For your convenience, we have included an image as a visual reference. https://ibb.co/TLhpqdx

Furthermore, we have verified on our test site that this feature is functioning properly. It appears that the issue is isolated to your site. An image has been provided for your reference. https://ibb.co/LzR6vL0

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#374019 Copied

thibaultcomte

Participant

November 17, 2023 at 12:35

Hello there,

I do not use a Child theme I have just hide some info on back office to try check screenshot : https://prnt.sc/1LS07Gw4cEjr

OK for MAX INPUT VARS. I will check with my provider.

The CrossSell Products with carousel is activated and does not work…

So except the MAX INPUT VARS how to I fix the problem ?

#374025 Copied

Tony Rodriguez

Support staff

November 17, 2023 at 13:52

Hello, @thibaultcomte,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to see the changes.

Our team has edited the product details and added a cross-sell product under the “Linked Products” section, which should address your concern. For your reference, please see the attached image illustrating the update.

https://ibb.co/PZHvz2r
https://ibb.co/sHJp8nW

Furthermore, we recommend that you familiarize yourself with the official WooCommerce documentation regarding cross-sell and up-sell products. This information can be invaluable for managing your online store effectively. https://woo.com/document/related-products-up-sells-and-cross-sells/

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

#374032 Copied

thibaultcomte

Participant

November 17, 2023 at 13:56

OK so to understand better, you always need related product on each product to see appeared “you may also like product” on cart ?

#374035 Copied

Rose Tyler

Support staff

November 17, 2023 at 16:52

Hello, @thibaultcomte,

We appreciate your prompt response.

Yes, cross-sells are products that you promote in the cart, based on the current product.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team

#374054 Copied

thibaultcomte

Participant

November 17, 2023 at 16:53

thanks for your help,

have a great day,

#374055 Copied
Tagged: cart display issues, enhance woocommerce functionality, improve woocommerce cart display, product display solutions, troubleshoot woocommerce display, woocommerce wordpress templates, wordpress cart product visibility
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