Tony Rodriguez

Hello, @thibaultcomte,

Thank you for using our theme and for contacting us.

Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

Hello, @Lani,

I hope this message finds you well.

1. We have reviewed your request and understand that you wish to implement a sidebar on the single post page that features clickable products. To assist you in achieving this, please follow the steps outlined below:

a. Begin by accessing your WordPress Dashboard, then proceed to “Static Blocks”. Here, you will need to create a new static block using Elementor. Within this block, incorporate a Product Grid element to display your products. Ensure that you adjust the settings to meet your specific requirements before publishing the block.

b. Next, navigate to “Xstore” followed by “Theme Options” and then “Blog”. Under “Single Post”, you will find the option to “Select Sidebar Position”. Choose the position that best suits your layout and publish the changes. For visual guidance, please refer to the provided screenshot: https://ibb.co/RSRJ5Lq

c. Lastly, return to the WordPress Dashboard and select “Widgets”. In the “Main Sidebar” section, add the static block widget that you previously created. Make sure to select the static block you wish to display. For further clarification, please view this screenshot: https://ibb.co/p4nSKXD

2. We have performed an additional review of your website’s slider functionality using a personal mobile device, and we are pleased to report that the slider is operating correctly without any issues of auto-sliding. To assist you further, we have recorded a comprehensive video demonstrating the slider’s performance, which you can view at your convenience via the following link:

Video: https://www.veed.io/view/62bee3db-7c48-48ce-bd4a-fc0009ba496e?sharingWidget=true&panel=share

Should you continue to experience difficulties, we kindly recommend that you clear your mobile browser’s cache and attempt to access the site once more. Alternatively, you may wish to verify the site’s functionality on a different device or through a newly installed browser.

Should you require any additional assistance or have further inquiries, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @GTP,

We would like to inform you that when utilizing the Xstore > Theme Options under WooCommerce > Single Product Builder, you are limited to a total of five HTML blocks and one additional custom block. Regrettably, the current configuration does not allow for the inclusion of more custom HTML blocks within the single product page builder. https://ibb.co/Y3DvNLD

However, should you require the addition of further custom HTML blocks or wish to incorporate custom content tailored to your specific needs on the single product page, we encourage you to take advantage of our theme’s new functionality found at Xstore Builders > Single Product Builder.

For detailed guidance on how to use these features, please refer to our theme documentation. https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We trust this information proves useful to you. Should you have any further inquiries or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Focu5,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Additionally, we have ensured that the position of the sticky cart wishlist icon is consistent across all devices. For your reference, we have provided images in the private content area.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @thedeancorp,

Thank you for using our theme and for contacting us.

We understand that you would like to have the same cart functionality on your site as seen on our demo site, Please navigate to Xstore > Theme Options > woocommerce > Shop > Shop page layout> Product Added Notification > Select Open cart as Off-Canvas and publish the changes.

For your reference, please see the attached image. https://imgur.com/WpWnjh1

We hope this resolves your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @seb,

I hope this message finds you well.

To accomplish the outcome you are seeking, it is necessary to utilize a Static Block. Please proceed to your WordPress Dashboard, then navigate to “Static Blocks” and select “Add New.” Subsequently, you may employ the “Products Grid” element and configure it according to your specifications. For your convenience, an illustrative screenshot has been provided here: https://postimg.cc/hJ8BSFDr

Once you have successfully created the static block, kindly proceed to “Xstore” followed by “Theme Options,” then “WooCommerce,” and finally “Single Product Builder.” Here, you will need to insert the “Custom HTML” block into the designated section and select the previously created block to be displayed within the “Custom HTML” block. This will ensure that it appears across all of your product pages. For further clarification, please consult the accompanying screenshot: https://postimg.cc/TLCh35dC

Should you require any additional assistance or have any questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Fatima,

We are pleased to hear that your issue has been successfully resolved. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Wishing you a pleasant day ahead.

This topic is now closed.

Kind regards,
The 8Theme Team

Hello, @Cr3atorf1lm,

I hope this message finds you well. We have received your communication regarding difficulties encountered while editing a page using the WP Bakery page builder. To assist you more effectively, could you kindly provide a screenshot or a brief video clip illustrating the issue? This will greatly enhance our understanding and enable us to offer a more precise solution.

Furthermore, for us to investigate the matter thoroughly on your behalf, please securely share your website’s WP Admin URL and login credentials. You may submit this information in the private content section of this support topic to ensure confidentiality.

We appreciate your cooperation and look forward to resolving your concerns promptly.

Warm regards,
The 8Theme Team

Hello, @filiphdan,

Thank you for contacting us and for using XStore.

Please try a solution from this topic – https://www.8theme.com/topic/instagram-element-feed-error-undefined-error-again/

Best regards,
The 8Theme Team

Hello, @Fatima,

Thank you for contacting us and for using XStore.

We understand that you would like to display the Pinterest sharing icon for the Xstore theme on your single product page. To achieve this, we kindly request that you deactivate the Pinterest for WooCommerce plugin on your website and then verify if the icon appears as expected.

We trust that this action will resolve your issue. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Lani,

Thank you for your response.

1/ We would like to address the issue concerning the spacing between the disclaimer and the related post, as well as the adjustment of the font size for the introduction to comments. To resolve this, kindly follow the instructions provided below:

1. Navigate to the “Xstore” section.
2. Proceed to “Theme Options.”
3. Select “Theme Custom CSS.”
4. Click on “Global CSS.”
5. Copy and paste the CSS code provided at the end of this message into the designated area.
6. Once done, please ensure to click “Publish” to apply the changes.

.single-post .content-article.entry-content {
    margin-bottom: 20px !important;
}

.single-post .comments h4.title-alt span {
    font-size: 20px !important;
}

We trust that the provided solution will effectively address your concern.

2/ Should you desire to modify the font size of the bullet points within your post, kindly follow the instructions provided below:

1. Navigate to the “Xstore” section.
2. Proceed to “Theme Options.”
3. Select “Theme Custom CSS.”
4. Click on “Global CSS.”
5. Copy and paste the CSS code provided at the end of this message into the designated area.
6. Once done, please ensure to click “Publish” to apply the changes.

div#rank-math-toc nav ul li a {
    font-size: 20px !important;
}

3/ We apologize for any inconvenience caused, but we find your request to be somewhat ambiguous. To ensure we can provide you with the most accurate and efficient assistance, we kindly ask that you provide us with a detailed description of your specific needs or the objective you wish to achieve. This will enable us to review your request and offer the appropriate support.

Furthermore, upon reviewing the post URL you have provided, we have confirmed that the sidebar widget area is indeed clickable. https://imgur.com/9A92Tlr

Thank you for your cooperation, and we look forward to your response.

Best regards,
The 8Theme Team

Hello, @Lani,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your cache to ensure that the changes are properly reflected on your site.

Additionally, we have centered the text for optimal display on both desktop and mobile devices. For your convenience, we have included an image for reference. https://imgur.com/dcP2E9t

2/ We would like to inform you that should you desire to include more than four items within the Make-up category, you are welcome to do so by utilizing the following procedure:

1. Navigate to your WordPress Dashboard.
2. Select ‘Products’ to either edit an existing product or add a new one.
3. Assign the product to the Make-up category as required.
4. Ensure to save your changes upon completion.

For your convenience, we have attached an image to serve as a visual guide throughout this process. https://imgur.com/sPBYEZF and https://imgur.com/PjyJIrb

3/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Please note that we have deactivated both the Jetpack plugin and the LiteSpeed Cache plugin on your site, which has addressed the problem. For your reference, an image has been attached to illustrate the resolution. https://imgur.com/2YoPB1v

4/, 5/, & 6/ We kindly request that you provide us with the URL of the page in question and a detailed description of your request or the specific outcome you are aiming to achieve. This information will enable us to review your situation thoroughly and offer the most appropriate assistance.

Thank you for your cooperation

Best Regards,
The 8Theme Team

Hello, @Fernando Marín,

Thank you for contacting us and for using XStore.

We hope this message finds you well.

We regret to inform you that we are currently experiencing difficulties accessing your website. For your convenience, we have attached a screenshot to illustrate the issue we are encountering. https://imgur.com/MdvxSX0

Could you kindly provide us with a functional URL for the site? This will enable us to review the matter more thoroughly and offer the appropriate assistance.

Additionally, For a thorough analysis of specific factors that may be impacting your website’s speed, we suggest performing a website speed test with GTMetrix: https://gtmetrix.com/ -This diagnostic tool will provide targeted advice to further optimize your website’s performance.

We trust you will find these insights beneficial for enhancing your website’s speed and user experience.

To assist you in optimizing your website’s speed, we encourage you to consult our theme documentation. The links below offer in-depth guidance on this subject:

1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

– Utilizing a Content Delivery Network (CDN) to ensure a consistently fast web experience for users worldwide. We have successfully implemented CDN on our demo sites and can attest to its efficacy.

We hope this information is helpful.

Should you require any further assistance or clarification, please do not hesitate to reach out.

Best Regards,
The 8Theme Team.

Hello, @george kakamoukas,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with the URL of the page where you are encountering the issue. Additionally, please create a temporary WP-admin login and share the credentials with us in a secure, private content area. This will enable us to thoroughly examine your settings and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @mirko,

I hope this message finds you well.

We have completed an analysis of your website’s performance using GTMetrix, and I am pleased to inform you that the results are commendable. You can view the detailed report at the following link: https://gtmetrix.com/reports/www.sviluppo.nutristorm.it/qnFiwOsB/

Currently, your website’s performance score stands at 83%. To further enhance this score, we recommend implementing the suggestions outlined in the GTMetrix report. For your convenience, we have provided a screenshot highlighting these recommendations: https://postimg.cc/D40RNBf5

Key areas for improvement include:

– Eliminating render-blocking resources. You may find effective solutions for this issue at the following resource: https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

– Utilizing a Content Delivery Network (CDN) to ensure a consistently fast web experience for users worldwide. We have successfully implemented CDN on our demo sites and can attest to its efficacy.

To assist you in optimizing your website’s speed, we encourage you to consult our theme documentation. The links below offer in-depth guidance on this subject:

1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a thorough analysis of specific factors that may be impacting your website’s speed, we suggest performing a website speed test with GTMetrix. This diagnostic tool will provide targeted advice to further optimize your website’s performance.

We trust you will find these insights beneficial for enhancing your website’s speed and user experience.

Should you require any further assistance or clarification, please do not hesitate to reach out.

Warm regards,
The 8Theme Team