Forum Replies Created

Viewing 30 posts - 7,771 through 7,800 (of 13,904 total)
1 2 3 … 259 260 261 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Zezva,

    Thank you for your response.

    It is our pleasure to notify you that the issue you reported has been successfully addressed. To rectify the problem, we have deactivated the ‘remove query strings’ feature within the speed optimization settings.

    For your reference, we have provided a screenshot that illustrates the change:

    https://ibb.co/2NX0R3N
    https://ibb.co/3M7bsWH

    Should you need any additional support or have further questions, please feel free to contact us at your earliest convenience.

    Warm regards,
    The 8Theme Team

    #374174 Copied In reply to: how can delete sidebar – store page | Help Us
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @blockteq,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team.

    #374165 Copied In reply to: Desktop menu showing on mobile browser safari
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @v4vonny,

    We appreciate you reaching out to us and for your continued use of XStore.

    For your convenience, please follow the instructions below to add custom CSS to your site:

    1. Go to XStore > Theme options > Theme Custom CSS > Global CSS.
    2. Insert the following code:

    .single-product .arrows-hovered .sm-arrow, .arrows-hovered > .swiper-container .swiper-custom-left, .arrows-hovered > .swiper-container .swiper-custom-right {
    opacity: 1 !important;
    visibility: visible !important;
}

    3. After adding the custom CSS, kindly clear your browser cache and revisit your site to see the changes.

    Should you need any additional support or have any questions, please feel free to contact us. We are here to assist you.

    Warm regards,
    The 8Theme Team

    #374163 Copied In reply to: single product page gallery, how to make arrows always visible ?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nixatsnow,

    Thank you for your response.

    We apologize for any inconvenience caused. We now have a clear understanding of the issue you are facing. To assist you further, could you kindly provide us with the URL of the page where you wish to modify the line height of the product title? This will enable us to review the matter and supply you with the appropriate CSS code to address your concern.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team

    #374161 Copied In reply to: shop page product titles line height etc.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @OnlyCBD,

    We hope this message finds you well.

    Upon thorough examination of your website, we have determined that the difficulties you have been experiencing are attributable to the child theme currently in use. As a temporary measure to address the problem, we have activated the Xstore Parent theme on your website, which has successfully resolved the issue. For your reference, we have included an image that illustrates the resolution. https://ibb.co/D8713VY

    We can now confirm that the root cause of the issue lies within the customizations made to your child theme. Please note that our team is not accountable for any additional customizations implemented within the child theme. We kindly request that you consult with your website developer to review and rectify the customizations in question.

    We appreciate your understanding in this matter and are committed to ensuring the smooth operation of your website.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team.

    #374158 Copied In reply to: PRICES DONT CHANGE WHEN UPDATE ON SALES BOOSTER
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mirko,

    Thank you for your response.

    Please read the following article: https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/

    We hope this information is helpful.

    Best regards,
    The 8Theme Team

    #374154 Copied In reply to: Single Product tabs always bring the screen there
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Thank you for your response.

    We are pleased to inform you that we have prepared a video tutorial hosted on our test site for your convenience. We kindly request that you view the video in its entirety and carefully follow the instructions provided therein. https://www.veed.io/view/34f69cac-4182-4482-8489-108065d4f98f?sharingWidget=true&panel=share

    We trust that this will effectively address your concerns.

    Warm regards,
    The 8Theme Team

    #374153 Copied In reply to: how can I change the order of categories
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nicolo,

    I hope this message finds you well.

    We regret to inform you that we are still experiencing difficulties accessing the cPanel with the credentials you have provided. To substantiate this, we have recorded a video demonstration, which is available for your review in the private content section of this support topic.

    Furthermore, we have conducted tests on our own staging environment using the latest version of the theme, and we have not encountered the issue you are facing. This suggests that the problem is isolated to your website.

    As previously advised, the issue may stem from a conflict with one of the third-party plugins installed on your site. We recommend that you temporarily deactivate each plugin individually to identify the source of the conflict. This step-by-step approach should help us pinpoint the cause and resolve the issue efficiently.

    We appreciate your cooperation and understanding in this matter. Should you require any further assistance or have questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #374151 Copied In reply to: A few issues we are facing at the moment. Thanks for quick help!
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Slavomir,

    Thank you so much for purchasing our theme and contacting our support center.

    We hope this message finds you well. We would like to inform you that your recent request was not entirely clear to our team. To better understand and address your concerns, we kindly ask that you provide us with a screenshot illustrating the issue with the floating filter on mobile devices that you are encountering.

    Your cooperation in this matter will enable us to assist you more effectively. Please attach the screenshot at your earliest convenience.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    Thank you for your attention to this request.

    Best regards,
    The 8Theme Team

    #374147 Copied In reply to: Hello i want floatinng filter on mobile devices but i cant find it… please help :) thanks for resp
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Zezva,

    Thank you for contacting us and for using XStore.

    We have received your message along with the accompanying screenshots. We would like to direct your attention to our shop page documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/woocommerce/shop-page/

    Please review the instructions provided in the documentation carefully. To adjust your shop page layout, navigate to:

    XStore > Theme Options > Woocommerce >> Shop >> Shop page layout.

    Once there, please select the layout option that excludes the sidebar.

    For your convenience, we have included a screenshot illustrating this process: https://imgur.com/a/dcuD4wH

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #374144 Copied In reply to: how can delete sidebar – store page | Help Us
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Taras,

    Thank you so much for purchasing our theme and contacting our support center.

    Regarding the server requirements, we kindly request that you reach out to your service provider and inquire if they could increase the maximum execution time and Max input vars: to 5000. https://imgur.com/QQuzQSx

    We hope this information is helpful.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team.

    #374143 Copied In reply to: System Requirements: Max execution time: min (120-180) 60
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Divorah,

    We hope this message finds you well.

    We have reviewed the message and accompanying screenshots you provided. To proceed, We kindly request that you deactivate the current plugin in use. Instead, please utilize the built-in functionality provided by WooCommerce to facilitate the account creation process for other users.

    For your convenience, We have included a screenshot that illustrates the necessary steps to enable this feature: https://ibb.co/nkD5syX

    To enable account creation, please navigate to the following location within your WooCommerce settings:

    WooCommerce > Settings > Accounts & Privacy > Account creation

    Once there, please ensure that the option “Allow customers to create an account on the ‘My account’ page” is enabled.

    We hope this information is helpful.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team.

    #374142 Copied In reply to: There is only login button, but not sign up button
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @filiphdan,

    We’re delighted to hear that the issue has been resolved to your satisfaction. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!

    Have a nice day.

    This topic is now closed.

    Best regards,
    The 8Theme Team.

    #374141 Copied In reply to: Instagram error ( Error: undified error )
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @blockteq,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We have identified a solution to the issue you are experiencing with the menu on your mobile device. Please follow the steps below:

    1. Navigate to Xstore.
    2. Select Theme Options.
    3. Proceed to General/Layout.
    4. Choose Mobile Optimization.
    5. Turn it OFF.
    6. Click on Publish.

    After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

    Please refer to the attached image for further information.
    https://postimg.cc/xkcByjny

    2/ Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

    We trust that this will rectify the issue you are currently experiencing.

    Best regards,
    The 8Theme Team.

    #374140 Copied In reply to: Desktop menu showing on mobile browser safari
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mirko,

    Thank you for using our theme and for contacting us.

    We kindly request that you capture a video recording of the issue you are encountering to facilitate a more comprehensive understanding of the problem. Please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the link with us.

    Additionally, we recommend that you temporarily disable and clear all forms of cache, including browser cache, plugin cache, and server cache, on your website and then reassess the situation. Our preliminary assessment suggests that the issue may be related to caching on your end.

    We appreciate your cooperation and look forward to your response.

    Best regards,
    The 8Theme Team

    #374139 Copied In reply to: Single Product tabs always bring the screen there
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Divorah,

    Thank you for using our theme and for contacting us.

    We kindly request that you take a moment to review our theme documentation for further guidance and information. https://www.8theme.com/documentation/xstore/xstore-features/seo-index-your-site-to-top-rank-in-google-using-xstore-built-in-functionality/

    We hope this information is helpful.

    Best Regards,
    The 8Theme Team

    #374138 Copied In reply to: How can I use SEO settings in the theme ?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello,@Lani,

    Thank you for your response.

    We regret to inform you that your recent request has not been entirely clear to our team. To ensure that we can assist you effectively, we kindly ask that you provide a detailed description of your specific needs or the objective you wish to achieve. This will enable us to review your request thoroughly and offer the most appropriate assistance.

    Furthermore, we would appreciate it if you could supply the URL of the page where you are encountering the issue. This information will allow us to examine the matter more closely and address any problems you may be facing.

    Thank you for your cooperation, and we look forward to your prompt response.

    Best Regards,
    The 8Theme Team

    #374137 Copied In reply to: layout issues…………………………….
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Paivi,

    Thank you for using our theme and for contacting us.

    We would like to inform you about the feature known as an “External Product.” This functionality allows you to display a product on your website, and upon customer interaction, it redirects them to a different website where they can finalize their purchase.

    For detailed instructions on configuring an External Product to open in a new tab upon clicking, we kindly direct you to consult the provided article for comprehensive guidance.

    https://woolentor.com/doc/how-to-add-external-affiliate-product-in-woocommerce/

    https://learnwoo.com/add-woocommerce-affiliate-products/

    We trust this information will be of assistance to you.

    Warm regards,
    The 8Theme Team

    #374136 Copied In reply to: Need to make External Product link open in new tab
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    Thank you for your response.

    We are pleased to inform you that we have successfully uploaded all the provided screenshots to the designated website.

    We kindly request that you review them at your earliest convenience.

    https://ibb.co/FmZQ5ft
    https://ibb.co/Kh4m0J6

    We trust that this will be of assistance to you.

    Best regards,
    The 8Theme Team

    #374095 Copied In reply to: the site is taking loading time and got slow
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nicolo,

    We hope this message finds you well.

    We regret to inform you that we are currently experiencing difficulties accessing your cPanel, which has impeded our ability to provide assistance. For your reference, we have included a screenshot of the issue in the private content area of this communication.

    To facilitate our continued support and to address the matter efficiently, we kindly request that you provide us with valid and working cPanel login credentials at your earliest convenience.

    We appreciate your cooperation and look forward to resolving this issue promptly.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #374094 Copied In reply to: A few issues we are facing at the moment. Thanks for quick help!
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @OnlyCBD,

    We appreciate your reaching out and for your continued use of XStore.

    It is with great pleasure that we announce the resolution of your concern on your website. We kindly ask that you revisit your site after clearing your browser’s cache to observe the changes.

    For your convenience, we have attached a screenshot illustrating the outcome. https://ibb.co/ZNCrLzJ

    Warm regards,
    The 8Theme Team

    #374093 Copied In reply to: PROBLEM WITH SEO SEARCH DROPDOWN H4 ON CATEGORIES
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @thibaultcomte,

    We hope this message finds you well. We have recently completed a performance evaluation of your websites using GTmetrix, and We regret to inform you that the results indicate there is room for improvement in the speed and efficiency of both sites.

    For your convenience, you may review the detailed GTmetrix reports for each site at the following links:

    – [llive.thibow.com GTmetrix Report](https://gtmetrix.com/reports/llive.thibow.com/mmHFDA1C/)

    – [wgc-nutrition.com GTmetrix Report](https://gtmetrix.com/reports/wgc-nutrition.com/wNxvlpPB/)

    We strongly encourage you to examine the recommendations provided within the GTmetrix reports and take the necessary steps to enhance the performance of your websites. The following screenshots from the reports highlight specific areas for potential improvement:

    – [Screenshot 1](https://ibb.co/SP3R9m1)
    – [Screenshot 2](https://ibb.co/7YNQkhF)

    Please be aware that website speed is influenced by a variety of factors, some of which may be beyond our direct control. However, we are committed to assisting you in this optimization process and have compiled a list of resources that may prove beneficial:

    – [How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/)

    Additionally, it is important to note that each plugin added to your site can contribute to a slight decrease in performance. We recommend deactivating any plugins that are not essential to your website’s functionality.

    Regarding the specific issues highlighted in your GTmetrix results, here are some targeted actions you can take:

    – **Reduce Initial Server Response Time**: This is typically related to server-side performance. Please reach out to your hosting provider for assistance.
    – **Avoid Chaining Critical Requests**: [Learn More](https://gtmetrix.com/avoid-chaining-critical-requests.html)
    – **Avoid an Excessive DOM Size**: Consider editing your page and product elements to optimize the DOM structure. [WP Rocket Guide](https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size) | [Isotropic Guide](https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/) | [Enable Ajaxify for Product Elements](https://prnt.sc/HzYeSqzHBWKo)
    – **Avoid Long Main-Thread Tasks**: [Learn More](https://gtmetrix.com/avoid-long-main-thread-tasks.html)
    – **Avoid Large Layout Shifts**: [Learn More](https://gtmetrix.com/avoid-large-layout-shifts.html)
    – **Use a Content Delivery Network (CDN)**: This can significantly improve the user experience for visitors from various geographic locations.

    For a more in-depth understanding of how to optimize your website’s performance, we invite you to consult our theme documentation:

    1. [Main Theme Options](https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/)
    2. [Improve WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)

    We recommend utilizing GTmetrix to conduct a thorough website speed test, which can offer practical suggestions for further enhancements.

    We trust that you will find these resources and recommendations valuable in your efforts to improve your website’s performance. Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #374090 Copied In reply to: 2 websites, same configurations but not the same System requirements
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Pawel,

    We appreciate you reaching out to us and for choosing XStore for your needs.

    Currently, the functionality you are inquiring about is not available. However, we invite you to submit your request to our Taskboard at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient interest from our customer community, our development team will take it into consideration for potential inclusion in a future update.

    Warm regards,
    The 8Theme Team

    #374089 Copied In reply to: Swatch variation not crossed out on the single product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @blockteq,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

    2/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Four (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

    We kindly recommend that you take a complete backup of your site before proceeding.

    You can also follow the official documentation and make sure that you had setup the extension correctly: https://woo.com/document/woopayments/payment-methods/apple-pay/

    Best Regards,
    8Theme Team.

    #374084 Copied In reply to: Apple Pay/Google Pay with Woopayments setup
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marco A Jimenez,

    Thank you for contacting us and for using XStore.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme Team.

    Please contact administrator
    for this information.
    #374083 Copied In reply to: capcha is not been displayed under registration
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @HUSSTLE,

    We hope this message finds you well.

    We are reaching out to inquire if you have successfully resolved the issue at hand. Should you require any additional assistance, please do not hesitate to contact us.

    Warm regards,
    The 8Theme Team

    #374082 Copied In reply to: Product gallery images show quickly then disappear; showing below rest of images
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hamiltonssm,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful weekend.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #374081 Copied In reply to: Need to edit Ajax add to cart pop-up text
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Thank you for using our theme and for contacting us.

    You can edit product categories under Dashboard > Product > Categories, where you can set the category order according to your needs. For a better reference, please watch this video: https://www.veed.io/view/d521d66c-81ea-433b-99cd-73f2040c618d?sharingWidget=true&panel=share

    We hope this information is useful.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #374080 Copied In reply to: how can I change the order of categories
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @W2M,

    Thank you for contacting us and for using XStore.

    1/ We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

    Please note that you should take a complete backup of your site before proceeding.

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and super admin (all backend access) credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #374079 Copied In reply to: Xstore theme options are not saved in the backend
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mirko,

    We hope this message finds you well.

    Upon reviewing your website, we have observed that there are multiple headers implemented with the condition set to singular/front-page. This indicates that this header are configured to display exclusively on the homepage. https://ibb.co/sjLy7qJ

    We would like to provide you with guidance on how to locate the global header settings for your website. Please navigate to the following path within your dashboard: XStore > Theme Options > Header Builder > Desktop. For your convenience, we have included an image as a visual reference. https://ibb.co/dDBfSBq

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #374078 Copied In reply to: Header always showing on all pages, can’t disable
  • 1 2 3 … 259 260 261 … 462 463 464
    7,771–7,800 of 13,904 posts
Viewing 30 posts - 7,771 through 7,800 (of 13,904 total)
1 2 3 … 259 260 261 … 462 463 464