Tony Rodriguez

Hello, @Weblike PRO,

We are writing to inform you that it is indeed possible to utilize multiple headers on your website. To do so, please proceed to your WordPress dashboard and navigate to the “Header Builder” section. Once there, select “Multiple Header.” You will then have the opportunity to create a new header and specify its conditions, such as setting it for the front page. You may also define additional conditions according to your preferences.

To achieve a transparent header, kindly follow the steps outlined in our previous correspondence.

For your convenience, I have provided images to serve as a visual guide for these instructions. You can view them at the following links:

https://ibb.co/4Tpgw0n)
https://ibb.co/zJjzfWh)

Furthermore, I would like to clarify that the header displayed in Desktop mode is the global header. You can refer to the image at the link below for a visual representation: https://ibb.co/YWMLBr7)

Should you have any further inquiries or require additional assistance, please feel free to contact us. We are here to help.

Best regards,
The 8Themes Team

Hello, @dotbros,

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @The CodeBlaster,

To solve your issue please follow the steps.

1/ We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Please note that you should take a complete backup of your site before proceeding.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Fakhar Bashir,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to see the changes.

Our team has removed the multiple header condition, which was the source of the problem. For your reference, we have included images that illustrate the resolution. https://ibb.co/0tWSLBc and https://ibb.co/MC34Z9g

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @MarinaD,

We would like to address the concerns you have raised regarding the functionality of our website templates on mobile and tablet devices, as well as the configuration of the booking form.

1) Please be informed that the visibility of the booking block on smaller screens is an intentional feature of our responsive design templates. This is to ensure that the user interface remains uncluttered and accessible on devices with limited display area. Should you wish to have the booking block displayed on all devices, this can be achieved by adjusting the element settings or by implementing Custom CSS.

2) Regarding the booking form, it has been constructed using the Contact Form 7 plugin. The “request for booking” button is designed to start a customizable process, which you can tailor to your specific requirements by modifying the associated contact form. By default, the button is set to send a request rather than redirecting to a traditional checkout page. If your preference is to have users directed to a checkout page upon clicking the button, we kindly suggest referring to the plugin’s documentation or reaching out to the plugin’s support team for assistance, as the plugin is available at no cost.

We appreciate your understanding in these matters.

Warm regards,
The 8Theme Team

Hello, @Wowels,

Upon reviewing your website, we have observed that the PHP version currently you are using 8.2.12, Please downgrade the PHP version to 8.0 and The current maximum execution time and the maximum input variables are set below the recommended thresholds. Please refer to the attached screenshot for details: https://ibb.co/6FFqf56

To ensure the optimal performance of your website, we kindly request that you contact your hosting provider and ask them to increase these values to the following:

– Max execution time: 3000
– Max input vars: 3000

After making these adjustments, please attempt the operation again.

We hope this information is helpful.

Kind regards,
The 8Theme Team

Hello, @Wowels,

Thank you for your response.

1/ Following your recent adjustments, wherein the theme was switched from the child to the parent, we are pleased to report that the options are now functioning flawlessly. This confirms that the issue originated from the additional customizations made to your child theme.

We kindly request that you download and install a fresh child theme on this page https://www.8theme.com/downloads/ on your website, ensuring that no additional code customizations are included. We believe that this approach should rectify the problem at hand.

2/ Please read our theme documentation about the child theme and parent theme:
https://www.8theme.com/documentation/docs/child-theme/
https://www.hostitsmart.com/blog/difference-between-parent-theme-child-theme-in-wordpress/

We hope this information is helpful.

Best regards,
The 8Theme Team.

Hello, @Martin,

Thank you for using our theme and for contacting us.

1/ Should you desire to configure your shop’s sidebar filters to mirror the layout featured in our Xstore minimal-fashion02 demo, we kindly ask that you proceed to the following location within your dashboard: XStore > Widgets > Shop Sidebar Area. Once there, please add the “Xstore Filter Products by Price” and “Xstore Swatches Filter” widgets according to your specific needs.

For your convenience, we have provided an image for reference to assist you in this process.
https://ibb.co/2hXMn9L

2/ Filter product by Price widget has been set under Appearance> Widgets > edit the content of the Shop sidebar area. https://ibb.co/FgXrx3V We regret to inform you that it does not work with attributes.

The Filter products by price widget takes price range automatically based on the min and max price of existing products.

3/ Can individual terms/vales be excluded from the filter?

We are writing to acknowledge receipt of your recent inquiry. However, we find that the details provided are somewhat ambiguous. To ensure that we can assist you effectively, we kindly request that you elaborate on your issue or specify your objectives in greater detail.

Once we have a clearer understanding of your needs, we will be better positioned to provide you with the appropriate assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team.

Hello, @Dicky,

Thank you so much for purchasing our theme and reaching out to our support center.

It is our pleasure to inform you that the issue you reported has been successfully resolved. We kindly request that you clear your browser’s cache before revisiting your site to ensure that the changes are properly reflected.

We have deactivated the “Menu cache and static blocks cache” and removed the “Query String via Theme Options > Speed Optimization” feature.

For your convenience, we have provided a visual reference which can be viewed at the following URL: https://ibb.co/tMk4Lgs

Should you have any further inquiries or require additional support, please feel free to contact us. We are here to assist you.

Yours sincerely,
The 8Themes Team

Hello, @Raul,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To solve the mega menu dropdown issue, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache:

.et_b_header-menu .menu-item-has-children a:after {content: "";display: block !important;height: 45px !important;width: 100% !important;position: absolute !important;}

We hope this will solve your issue.

And the images are not cutting off but showing properly: https://ibb.co/3Yzn209

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @angel,

I hope this message finds you well.

We appreciate you reaching out to us for assistance. Upon reviewing your website, we have observed that the current maximum execution time and the maximum input variables are set below the recommended thresholds. Please refer to the attached screenshot for details: https://ibb.co/RcnDggY.

To ensure the optimal performance of your website, we kindly request that you contact your hosting provider and ask them to increase these values to the following:

– Max execution time: 1000
– Max input vars: 2000

After making these adjustments, please attempt the operation again.

Additionally, we have conducted tests on several pages of your website and found that they are editable without any issues. However, to assist you further with the specific problem you encountered, we would appreciate it if you could provide us with the URL of the page where the issue occurred, along with a brief video clip demonstrating the problem. This information will enable us to investigate the matter more thoroughly and provide you with the necessary support.

Thank you for your cooperation. We look forward to your prompt response so that we can continue to assist you effectively.

Best regards,
The 8Theme Team

Hello, @Wowels,

Thank you for your response.

To solve your issue please follow the steps.

1/ We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Please note that you should take a complete backup of your site before proceeding.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team.

Hello, @lew-shop,

Thank you for your response.

Upon a thorough review of your website, we have determined that the difficulties you are experiencing originate from customizations made to the Child theme’s additional code.

To substantiate our findings, we have temporarily activated the Xstore parent theme on your website and conducted a review of both the shop page and category pages. Our assessment confirms that these pages are functioning correctly under the parent theme.

For your convenience and further clarification, we have documented our review process in a video, which we have made available for you in the private content area.

We kindly draw your attention to the fact that our responsibilities do not extend to modifications made within the Child theme. We recommend reaching out to your developer to address and rectify the issue.

We appreciate your understanding in this matter.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Hello, @coffeedog,

Thank you for using our theme and for contacting us.

We trust this message finds you well.

Should you desire to alter the Prev/Next Navigation on the single product page, we kindly ask that you follow the steps outlined below:

1. Please navigate to the “XStore” section within your dashboard.
2. Proceed to “Theme Options.”
3. Locate the “Theme Custom CSS” section.
4. Select “Global CSS.”
5. Copy the CSS code provided below and paste it into the designated area.
6. Ensure to save your changes by clicking “Publish.”

By implementing the aforementioned CSS code, we anticipate that it will effectively address your concern.

.single-product span.post-nav-arrow {
    background-color: blue !important;
}

Note: You may change the color in CSS code as per your needs.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @SkipFreedom,

We kindly request that you navigate to the following location within your website’s dashboard: Xstore >> Theme Options >> Speed Optimization, and proceed to disable the ‘Always Load Wc-Cart-Fragments’ feature. Subsequently, please clear your website’s cache and review the changes.

Should the problem persist, we recommend deactivating all non-essential third-party plugins that were not included with the XStore theme. A comprehensive list of the included plugins can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and re-evaluate the situation.

In the event that the issue remains unresolved, we ask that you maintain the deactivation of all third-party plugins and permit us to conduct a thorough debugging process on your site. This may involve deactivating plugins and reversing any customizations made on the site to identify the root cause of the problem.

For us to proceed with this investigation, we require access to your site’s administrative panel. Please provide your WordPress Admin credentials in the private content section of this support thread:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

We strongly advise you to create a complete backup of your site before making any changes or providing credentials.

We appreciate your cooperation and look forward to resolving this matter efficiently.

Warm regards,
The 8Theme Team