Forum Replies Created

Viewing 30 posts - 7,591 through 7,620 (of 13,904 total)
1 2 3 … 253 254 255 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    We hope this message finds you well.

    To achieve the specific outcome you are seeking, we recommend that you construct a custom header and modify it according to your preferences using the Elementor plugin. Please proceed as follows:

    1. Access your WordPress dashboard.
    2. Navigate to ‘Templates’ and then select ‘Theme Builder’.
    3. Click on ‘Header’ and then choose ‘Add New’.
    4. Design your header using the Elementor elements and establish the conditions for its display.
    5. Once completed, ensure to save your settings.

    For your convenience, we have included visual references in the form of images to assist you with this process.

    https://ibb.co/Y29LBfj
    https://ibb.co/pykY0RH
    https://ibb.co/k0g04g2
    https://ibb.co/rsSGj6W

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #375101 Copied In reply to: How to get more than 3 rows on the header?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @aeroengineer54,

    Thank you so much for purchasing our theme and contacting our support center.

    We understand that you are experiencing an issue related to the Lazy Load effect on your website. To address this, we are pleased to provide you with step-by-step instructions to disable the Lazy Load effect:

    1. Navigate to the ‘Edit Page with Elementor’.
    2. Access the ‘Settings of Element’ for each element you wish to modify.
    3. Click on the ‘Advanced’ tab.
    4. Select ‘XStore ajaxify’.
    5. Find the ‘Lazy loading’ option and toggle it to ‘Off’.
    6. Ensure to save the changes to apply the new settings.

    To further assist you, we have created a visual guide which can be accessed at the following URL: https://imgur.com/Zh7ZmGw

    Additionally, we have deactivated the “LiteSpeed Cache” Plugin to optimize your site’s performance.

    For a comprehensive walkthrough, we invite you to watch our instructional video available here: https://streamable.com/8kole7

    We also recommend clearing your browser cache before revisiting your site to experience the improvements.

    Should you require any further assistance or have additional inquiries, please feel free to reach out to us. Our commitment to providing exceptional support remains our top priority.

    Best regards,
    The 8Themes Team

    #375100 Copied In reply to: Products are not load in mobile view in home page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Slavomir,

    Thank you so much for purchasing our theme and contacting our support center.

    We trust this message finds you well.

    To address the concern you’ve encountered, we kindly request that you follow the steps outlined below:

    1. Access your WordPress Dashboard.
    2. Navigate to the ‘XStore’ section.
    3. Proceed to ‘Widgets’ and then to the ‘Shop Sidebar’ area.
    4. Locate the ‘XStore Swatches Filter’ widget.
    5. Deselect the ‘Use ajax preload for this widget’ option.
    6. Ensure to save your settings.

    After completing these steps, please revisit the affected area to confirm that the issue has been resolved.

    For your convenience, we have attached an image to serve as a visual guide through this process. https://ibb.co/WGZR7dY

    We are optimistic that these instructions will rectify the situation. Should you require further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #375099 Copied In reply to: Problem with filters color and size options on mobile dont show
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jared,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser & plugin cache and revisit your site.

    Additionally, we have turned off the static block cache, removed query strings from static resources, and the menu cache under XStore > Theme Options > Speed optimization.

    We kindly recommend that if your website is currently in development mode, you consider deactivating any caching plugins and speed optimization features. This action will allow you to observe changes on the front end of your site in real-time.

    If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #375098 Copied In reply to: website has stopped saving after publishing
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    Thank you for your response.

    1/ – Was just wondering that if we can change the shape of the “box” from a perfect rectangle to something else like a circle/rectangle with soft curved corners? (in terms of the banner elements)

    Kindly refer to the attached images for your reference. https://ibb.co/C08Sg55 and https://ibb.co/8YWrftH

    2/ How can we get the moving icons which are appearing on the link you provided; https://xstore.8theme.com/elementor/demos/minimal-fashion02/icon-box-element/

    If you want to use XStore icons, please check this page – https://xstore.8theme.com/xstore-icons/

    Or

    Please read our theme documentation about Elementor Live Copy option: https://www.8theme.com/documentation/docs/elementor-live-copy-option/

    3/ * Is there anyway to copy sections from a competitor theme without buying the actual theme? We noticed some sections which are nice and made on Elementor and are trying to replicate some ideas etc.

    You can Import the template into your website using the Elementor page builder. For detailed instructions on this process, please refer to the Elementor Template Library guide available at: https://elementor.com/help/template-library/

    We hope this information is helpful.

    Best regards,
    The 8Theme Team

    #375097 Copied In reply to: How to get certain shaped elements?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @veryvivid20,

    You are welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Have a nice day.

    This topic is now closed.

    Kind Regards,
    8theme team.

    #375095 Copied In reply to: Header keeps changing, only fixes when I clear the cache
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Raul,

    We appreciate the wp-admin login details you have provided.

    Upon reviewing your site, we have discovered that the issue you are experiencing is due to the activated cache plugin and CDN on your site and Server cache issue. https://ibb.co/VBswbqy

    We kindly request you to completely flush your server cache and temporarily disable the Content Delivery Network (CDN) on your site for troubleshooting purposes. Please check the site again after performing these actions.

    We trust that this will rectify the issue you are experiencing.

    If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

    Kind Regards,
    8theme team.

    #375094 Copied In reply to: Megamenu is not working properly. trying to navigate to the bottom menu it disappears.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @veryvivid20,

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    For your reference, the solution involved disabling the Mobile Optimization options located within the XStore > Theme Options > General / Layout section of your site’s settings.

    Please find attached an image for your reference. https://ibb.co/RBXHwqK

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #375036 Copied In reply to: Header keeps changing, only fixes when I clear the cache
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @rattnanjalee,

    We appreciate your prompt reply.

    We would like to guide you through the process of resetting the header builder. Please navigate to the Header Builder by selecting Theme Options, followed by Header Builder. Once there, you will find an option to reset the header builder located towards the bottom of the left sidebar.

    For your convenience, we have provided a visual reference which can be accessed via the following link: https://ibb.co/TbXSKMy and https://ibb.co/YyFVpr3

    Should you require any further assistance or have additional inquiries, we invite you to contact us without hesitation.

    Yours sincerely,
    The 8Themes Team

    #375035 Copied In reply to: top header not working. Connection block got struck. unable to edit, delete or anything else
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ProdbyDaan,

    I hope this message finds you well.

    To address the issue you are experiencing, we kindly request that you implement the following CSS code. Please navigate to the Xstore >> Theme Options >> Theme Custom CSS >> Global CSS section of your website’s admin panel. Once there, copy and paste the code provided below. After applying the changes, ensure that you clear your browser’s cache before revisiting your site to see the adjustments.

    Please insert the following CSS code:

    .woocommerce-cart a.checkout-button.button.alt.wc-forward {
    line-height: 0 !important;
}

.woocommerce-cart input.btn {
    height: 40px !important;
    top: 24px !important;
}

.woocommerce-cart a.clear-cart.btn.bordered {
    display: flex !important;
    margin-top: 16px !important;
}

.woocommerce-cart a.clear-cart.btn.bordered {
    display: grid !important;
}

.woocommerce-cart a.clear-cart.btn.bordered {
    display: grid !important;
    line-height: 0 !important;
    margin-top: 25px !important;
}

    We trust that this will resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #375034 Copied In reply to: Cart from my shop displaying not correct
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ProdbyDaan,

    We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your website, we kindly request that you clear your browser’s cache before revisiting the site.

    Additionally, we have completed the translation of the specified strings located within the Loco > Themes > XStore section of your website. This action has addressed the concern you brought to our attention. For your reference, we have included relevant images that illustrate the modifications. https://prnt.sc/arbGPb6TUGLw and https://prnt.sc/p2795Ppwmmok

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Support Team

    #375031 Copied In reply to: Cant translate SKU and Subtotal on mobile/tablet on cart page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Orme Pet,

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the improvements.

    To address the problem, we have disabled the static block cache and removed the query string options located within the XStore > Theme Options > Speed Optimization section of your site’s settings.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #375030 Copied In reply to: changes made in the back end not displayed
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @be Marketing,

    Thank you for your response.

    Should you desire to exclude the “All brands” option from the brand list widget located on the shop sidebar, we kindly ask you to implement the following procedure. Please navigate to the XStore section, then proceed to Theme Options, and subsequently select Theme Custom CSS. Within this area, you will find the Global CSS section where you can paste the CSS code provided below.

    div#etheme_widget_brands-4 li.cat-item.all-items {
    display: none !important;
}

    We appreciate your attention to this matter and remain at your service for any further assistance you may require.

    Best regards,
    The 8Theme Team

    #375026 Copied In reply to: Remove phrase All brands from widgets zone
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ProdbyDaan,

    Thank you for your response.

    We are currently experiencing difficulties accessing your website and require the URL for the wp-admin page. This will enable us to thoroughly examine your settings and provide the necessary assistance.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    We appreciate your prompt attention to this matter and look forward to resolving any issues at your earliest convenience.

    Best regards,
    The 8Theme Team

    #375022 Copied In reply to: Cant translate SKU and Subtotal on mobile/tablet on cart page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Weblike PRO,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your website to observe the changes.

    Our team has made the necessary adjustments to the multiple headers on the front page and has also uploaded and published a white logo, which has addressed the problem.

    For your reference, we have included images that illustrate the updates made. https://ibb.co/DV8ZF6K and https://ibb.co/QQ2rTZH

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #375017 Copied In reply to: White logo on homepage, and black version of logo on any other pages
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Orme Pet,

    Thank you so much for purchasing our theme and contacting our support center.

    Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

    We trust that this will rectify the issue you are currently experiencing.

    Best regards,
    The 8Theme Team.

    #375016 Copied In reply to: changes made in the back end not displayed
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    1/ &2/ We invite you to utilize the Xstore banner element and icon box element to create content that meets your specific needs. https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/
    https://xstore.8theme.com/elementor/demos/minimal-fashion02/banner-element/
    https://xstore.8theme.com/elementor/demos/minimal-fashion02/icon-box-element/
    Alternatively, you may explore other elements that are available to achieve your desired outcome.

    Should you find these options insufficient, we encourage you to submit your request on our Taskboard, which can be found at https://www.8theme.com/taskboard/. Requests that garner significant support from our customer community will be taken into consideration by our development team for potential inclusion in future updates.

    Furthermore, Instead of copying sections from another theme, I recommend utilizing the powerful features of Elementor and WP Bakery, which are fully integrated into the XStore theme.

    Both Elementor and WP Bakery offer a user-friendly interface that allows you to edit any page seamlessly. This approach not only ensures compatibility with the XStore theme but also provides a more streamlined and sustainable customization process.

    We hope this information is helpful.

    Yours Sincerely,
    8Themes Team.

    #375007 Copied In reply to: How to get certain shaped elements?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mario :),

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    Please note that we have disabled the Sticky Sidebar feature. This adjustment was made in the following location of your website’s backend: XStore > Theme Options > WooCommerce > Shop > Shop Page Layout. For your convenience, we have included a reference image to guide you in private content area.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #375004 Copied In reply to: Product filter moving to the otherside when scroll down
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @SkipFreedom,

    Thank you for your response.

    1/ Contact support of Dokan Pro plugin and ask for assistance from their side.

    2/ Provide temporary wp-admin and FTP access, so we can check what can be done to help.

    Thank you for your understanding.

    Kind Regards,
    8theme team

    #375002 Copied In reply to: The cart is still empty even though I have added some products to it.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @rattnanjalee,

    Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced.

    To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lose settings of elements, just need to set elements to desired positions after the reset.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    #374986 Copied In reply to: top header not working. Connection block got struck. unable to edit, delete or anything else
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Maciej Majchrzak,

    Thank you for contacting us and for using XStore.

    1/ We’d like to inform you that archive pages, including the cart and checkout pages, cannot be directly edited using the standard WordPress editor or the free version of the Elementor plugin.

    However, we have introduced an exciting new feature called XStore builders, which allows you to customize your cart page using Elementor. To guide you through this process, we have detailed instructions in our theme documentation. Please refer to the documentation. https://www.8theme.com/documentation/documentation/xstore-builders/xstore-builders-getting-started/

    We believe that this new capability will provide you with the flexibility and creative freedom you desire for your website. https://ibb.co/YRkx3bZ

    Should you encounter any issues, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    2/ We kindly request that you provide us with a screenshot of the issue at hand, as well as a detailed description of your specific needs or the outcome you are aiming to achieve. This will enable us to review the matter and offer you the appropriate assistance.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    #374984 Copied In reply to: CSS when using Elementor is off, but looks good in editor | Quantity Discount shortcode
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jared,

    Good Day,

    Thank you for reaching out to us. We understand that you are experiencing issues with saving changes to your theme, despite having taken several troubleshooting steps such as clearing your browser cache and disabling caching plugins and CDN services.

    We apologize for any inconvenience this may have caused and would like to assure you that we are here to help. To assist you effectively, could you please provide us with the following information:

    1. The version of the theme you are currently using.
    2. The specific changes you are trying to save and the section of the theme where you are making these changes, please share the complete video to duplicate the issue at our end.
    3. Any error messages or notifications that you receive when attempting to save your changes.
    4. A temporary admin login to your website under the private content area of this topic, if possible, so that we can investigate the issue directly.

    Once we have this information, we will be able to diagnose the problem more accurately and provide you with a solution to resolve the issue as quickly as possible.

    Please reply to this message with the requested details at your earliest convenience. Your patience and cooperation are greatly appreciated.

    Best Regards,
    8Theme’s Team

    #374982 Copied In reply to: website has stopped saving after publishing
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ProdbyDaan,

    I hope this message finds you well.

    We are currently in the process of reviewing the situation on your website. However, we have encountered an issue with the WP Admin Login details you have provided, as they appear to be incorrect. For your reference, we have included a screenshot of the error in the private content area of this support thread.

    To proceed with our assistance, we kindly request that you provide us with the correct and functional WP Admin URL and credentials. Please ensure that you submit this information in the private content area of this topic to maintain the security of your login details.

    We are committed to resolving your concerns and appreciate your prompt attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #374981 Copied In reply to: Cant translate SKU and Subtotal on mobile/tablet on cart page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Manu,

    I hope this message finds you well. I would like to provide you with some guidance regarding the management of translation files for the XStore theme and associated plugins.

    1. Please ensure that the translation files for the theme are correctly placed within the following directory: /wp-content/languages/themes/.

    For plugins, such as the Core plugin, the appropriate directory is /wp-content/languages/plugins/.

    It is important to use the correct file names. For instance, the translation files for the XStore theme should be named as follows: xstore-es_ES.po. Similarly, for the XStore Core plugin, the file should be named xstore-core-es_ES.po.

    Adhering to this naming convention will prevent the loss of translations after any updates. For further details, please refer to our documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

    2. It is essential to synchronize the translation files after each update. You can find the instructions for this process here: https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/. Occasionally, new strings may be added, and synchronization is necessary to ensure that you can translate these new or modified strings. Please note that some strings may be missing after synchronization, and it may be necessary to locate and translate them again. This is a characteristic of WordPress functionality and is beyond our control.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #374980 Copied In reply to: No consigo que se aplique las traducciones al menú móvil.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    Thank you for using our theme and for contacting us.

    1/ We regret to inform you that currently, there is no direct option available within the XStore theme settings to display hotspots on videos.

    For your reference, please view the image at the following link:
    https://ibb.co/FXMWvWd

    2/ Additionally, we must inform you that there is no direct option to show hotspots after hovering over images. The tooltip functionality allows for hovering over the hotspot itself, rather than the image.

    For further clarification, please refer to the image at this link:
    https://ibb.co/dtz24fY

    3/ Regarding customization, within the Hotspot Style settings, you have the ability to alter the color and size of the hotspot. Moreover, in the hotspot item settings, you can change the icon and shape of the hotspot.

    Please consult the images at the links below for additional guidance:
    https://ibb.co/8xytY2p
    https://ibb.co/zmgWWBn

    Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Themes Team

    #374979 Copied In reply to: Questions about hotspots features?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ashraf,

    Thank you for contacting us and for using XStore.

    We appreciate you reaching out to us for assistance.

    1/ Upon reviewing your website, we have observed that the current maximum execution time is set below the recommended thresholds and Php version you are using 8.1.18, please down grade the Php version to 8.0. Please refer to the attached screenshot for details: https://ibb.co/L5sJy9s

    To ensure the optimal performance of your website, we kindly request that you contact your hosting provider and ask them to increase these values to the following:

    – Max execution time: 5000

    After making these adjustments, please attempt the operation again.

    2/ We kindly request that you temporarily disable until your site is in development mode the Content Delivery Network (CDN) service currently active on your website. To proceed with this action, please reach out to your hosting provider and request their assistance in disabling the CDN.

    For your convenience, we have attached an image: https://imgur.com/UoLFlAq

    3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    We appreciate your cooperation and look forward to ensuring a swift and satisfactory resolution.

    Warm regards,
    The 8Theme Team.

    #374978 Copied In reply to: Css issue: Arrow not showing front end but showing for login user
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @sethr,

    I hope this message finds you well.

    Thank you for reaching out to us. We have performed a test on our own test site using the same settings, and everything appears to be functioning correctly. In order to assist you further, we would need to review the settings on your site. We respectfully request that you provide us with the WP Admin URL and credentials. Please submit this information securely in the private content area of this support topic. Additionally, if you could provide a video clip demonstrating how to replicate the issue, it would greatly facilitate our troubleshooting process.

    Before proceeding with these steps, we suggest you try the following general troubleshooting steps, which may resolve the issue:

    1. Verify that the connector block is not nested within any other elements that could cause it to be displayed incorrectly within the Description Tab.
    2. Inspect any specific settings within the Tabs block that may be influencing the positioning of subsequent elements.
    3. Attempt to reposition the connector block by dragging and dropping it once more, ensuring it is placed outside the boundary of the Tabs block in the builder interface.

    Should these steps not yield a resolution, please do not hesitate to inform us, and we will be more than willing to conduct a more in-depth investigation on your behalf.

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Best regards,
    The 8Theme Team

    #374977 Copied In reply to: Product Page Page Template > Trying to place connector block in correct area
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @The CodeBlaster,

    We trust this message finds you well.

    Following our recent correspondence, it has come to our attention that the difficulties you are experiencing are isolated to the child theme of your website. To address this matter, we kindly request that you review any custom code that has been added to your child theme. It is possible that these customizations are contributing to the issue at hand.

    Should you ascertain that there have been no additional customizations made to your child theme, we recommend that you proceed with the removal of the current child theme that appears to be problematic. Once removed, please proceed to download & install a fresh copy of the child theme here: https://www.8theme.com/downloads/ -and verify if the issue persists.

    We are optimistic that these steps will lead to a resolution of the issue you are facing. Should you require further assistance or encounter any additional challenges, please do not hesitate to reach out to us.

    We appreciate your cooperation and look forward to ensuring a swift and satisfactory resolution.

    Warm regards,
    The 8Theme Team

    #374976 Copied In reply to: Ajax Add to cart not working on product Grid
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    Thank you for using our theme and for contacting us.

    We appreciate you reaching out to us for assistance. Upon reviewing your website, we have observed that the current maximum execution time is set below the recommended thresholds. Please refer to the attached screenshot for details: https://ibb.co/rHfyzXh

    To ensure the optimal performance of your website, we kindly request that you contact your hosting provider and ask them to increase these values to the following:

    – Max execution time: 5000

    After making these adjustments, please attempt the operation again.

    Additionally, please read elementor plugin official documentation: https://elementor.com/help/publish-update-button-not-work/

    We hope this information is helpful.

    Best regards,
    The 8Theme Team

    #374975 Copied In reply to: home page elementor update button is not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @W2M,

    Thank you so much for purchasing our theme and contacting our support center.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #374973 Copied In reply to: Preloader Issue Content is not visible quickly enough
  • 1 2 3 … 253 254 255 … 462 463 464
    7,591–7,620 of 13,904 posts
Viewing 30 posts - 7,591 through 7,620 (of 13,904 total)
1 2 3 … 253 254 255 … 462 463 464