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Megamenu is not working properly. trying to navigate to the bottom menu it disappears.

This topic has 4 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Tony Rodriguez

Raul

Participant

November 26, 2023 at 22:28

Megamenu is not working properly. When hovering over the link and trying to navigate to the bottom menu it disappears.

You can try it in the “Tienda” link menu.

Also if you check this menu the images are cut off and do not appear completely.

Thank you.

Best regards.

Please, contact administrator
for this information.

#374842 Copied Theme version: 9.2.4 WooCommerce version: 8.3.1

3 Answers

Tony Rodriguez

Support staff

November 27, 2023 at 05:44

Hello, @Raul,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To solve the mega menu dropdown issue, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache:

.et_b_header-menu .menu-item-has-children a:after {content: "";display: block !important;height: 45px !important;width: 100% !important;position: absolute !important;}

We hope this will solve your issue.

And the images are not cutting off but showing properly: https://ibb.co/3Yzn209

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#374857 Copied

Raul

Participant

November 29, 2023 at 00:05

Hello!
Thank you very much for your quick reply, it is working correctly with your indications.

As for the image cutting out occurs on the front end. From the back I can see it correctly. Attached image

https://ibb.co/mJYyjy6

f you look at the image with respect to the previous one, the text appears displaced.

Thank you very much.

Please contact administrator
for this information.

#375087 Copied

Tony Rodriguez

Support staff

November 29, 2023 at 05:44

Hello, @Raul,

We appreciate the wp-admin login details you have provided.

Upon reviewing your site, we have discovered that the issue you are experiencing is due to the activated cache plugin and CDN on your site and Server cache issue. https://ibb.co/VBswbqy

We kindly request you to completely flush your server cache and temporarily disable the Content Delivery Network (CDN) on your site for troubleshooting purposes. Please check the site again after performing these actions.

We trust that this will rectify the issue you are experiencing.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

Kind Regards,
8theme team.

#375094 Copied
Tagged: fix woocommerce megamenu, megamenu issues, menu navigation problems, troubleshoot wordpress menu, woocommerce megamenu disappearing, wordpress woocommerce templates
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Megamenu is not working properly. trying to navigate to the bottom menu it disappears.

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