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The cart is still empty even though I have added some products to it.

This topic has 6 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Tony Rodriguez

SkipFreedom

Participant

November 25, 2023 at 06:54

Even after adding products to the cart, the message “No products in the cart, Return to shop” is displayed, preventing me from making any purchases.

https://www.loom.com/share/7ac0893d170140319f92230bad760538

#374707 Copied Theme version: XStoreVersion: 9.2.4 WooCommerce version: Woocommerce Version 8.2.1

5 Answers

Tony Rodriguez

Support staff

November 25, 2023 at 09:01

Hello, @SkipFreedom,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well.

We kindly request that if you are currently utilizing the Elementor Pro plugin on your website, please proceed to deactivate the plugin (Wp-dashboard > Plugins). Following this action, we ask that you clear your browser’s cache before revisiting your site to check for any changes.

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#374718 Copied

SkipFreedom

Participant

November 25, 2023 at 10:45

Thank you for your reply. But we are not using elementor pro

#374728 Copied

Tony Rodriguez

Support staff

November 25, 2023 at 12:32

Hello, @SkipFreedom,

We kindly request that you navigate to the following location within your website’s dashboard: Xstore >> Theme Options >> Speed Optimization, and proceed to disable the ‘Always Load Wc-Cart-Fragments’ feature. Subsequently, please clear your website’s cache and review the changes.

Should the problem persist, we recommend deactivating all non-essential third-party plugins that were not included with the XStore theme. A comprehensive list of the included plugins can be found here: https://xstore.helpscoutdocs.com/article/36-included-plugins. After deactivating these plugins, please clear your browser’s cache and re-evaluate the situation.

In the event that the issue remains unresolved, we ask that you maintain the deactivation of all third-party plugins and permit us to conduct a thorough debugging process on your site. This may involve deactivating plugins and reversing any customizations made on the site to identify the root cause of the problem.

For us to proceed with this investigation, we require access to your site’s administrative panel. Please provide your WordPress Admin credentials in the private content section of this support thread:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

We strongly advise you to create a complete backup of your site before making any changes or providing credentials.

We appreciate your cooperation and look forward to resolving this matter efficiently.

Warm regards,
The 8Theme Team

#374735 Copied

SkipFreedom

Participant

November 28, 2023 at 05:43

Hai,
The issue is with the Dokan Pro plugin. When the plugin is deactivated, the cart shows correctly. But we need the Dokan Pro plugin. What do we do?

#374974 Copied

Tony Rodriguez

Support staff

November 28, 2023 at 09:05

Hello, @SkipFreedom,

Thank you for your response.

1/ Contact support of Dokan Pro plugin and ask for assistance from their side.

2/ Provide temporary wp-admin and FTP access, so we can check what can be done to help.

Thank you for your understanding.

Kind Regards,
8theme team

#375002 Copied
Tagged: cart issue, ecommerce solutions, empty cart problem, product addition problem, troubleshooting woocommerce, woocommerce themes, wordpress woocommerce
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