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Images gallery in single product do not work

This topic has 10 replies, 3 voices, and was last updated 5 months ago ago by Rose Tyler

BEHS

Participant

November 27, 2023 at 12:01

Hey again.
The gallery on single product does not work. Meaning, the images don’t even show.

If for some reason is picture “side by side” they do work. If it’s a regular gallery with thumbnails, they don’t.

Please have a look on this:
Working (but not desire design)
https://postimg.cc/WdtxxYgs

Not working:
https://postimg.cc/CRJ92TzP

Any recommendations?

#374903 Copied Theme version: 9.2.4 WooCommerce version: 8.3.1

9 Answers

Tony Rodriguez

Support staff

November 27, 2023 at 13:06

Hello, @BEHS,

We hope this message finds you well. In order to address the issue you are experiencing, we kindly ask that you follow the outlined steps below:

1. We recommend that you switch to the XStore Parent theme if you are currently utilizing the XStore Child Theme on your website. This can be done by navigating to Appearance > Themes in your dashboard. Once you have made the switch, please clear your website’s cache and verify if the issue has been resolved. It is possible that the Child Theme may be contributing to the problem. We would appreciate it if you could inform us of the outcome.

Please ensure that you create a full backup of your website before making any changes.

2. We advise that you temporarily disable all third-party plugins, excluding those that are included with XStore (a list of which can be found here: https://xstore.helpscoutdocs.com/article/36-included-plugins). After deactivating these plugins, clear your browser’s cache and re-evaluate the situation. The cause of the issue may be one of the non-included plugins.

Should the problem persist, please maintain the deactivation of all third-party plugins on your website and provide us with authorization to conduct a thorough debugging process. This may involve deactivating plugins and reversing any customizations made on your site, enabling us to provide you with the necessary assistance.

Please ensure that you create a full backup of your website before making any changes.

Furthermore, for us to assist you more effectively, we request that you provide your site’s WP Admin credentials in the private content section of this correspondence:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

We appreciate your cooperation and look forward to resolving your issue promptly.

Warm regards,
The 8Theme Team

#374911 Copied

BEHS

Participant

November 27, 2023 at 15:14

Hey there.

All of the above requested were done, with no success.

I Would appreciate if you help, yeah.

The details are in the private area.

I even installed a “demo” with no need to in order to make it work.

Thanks

Please contact administrator
for this information.

#374932 Copied

Rose Tyler

Support staff

November 27, 2023 at 16:31

Hello, @BEHS,

We appreciate your prompt response.
The problem is solved once we disable the Elementor Pro plugin.
Please contact the support of Elementor Pro to get further assistance.

Warm regards,
The 8Theme Team

#374944 Copied

BEHS

Participant

November 27, 2023 at 17:13

Well… that does not make too much sense, does it?

The website needs the Elementor Pro Plugin in order to work. Does not need the theme in order to work.

I thought you guys worked together to make this a better experience for the user.

I’ll try to roll down the version but the elementor pro is a must have.

#374954 Copied

Rose Tyler

Support staff

November 28, 2023 at 07:51

Hello, @BEHS,

We do not say you to disable Elementor Pro plugin, and XStore is compatible with this plugin (other our customers use Elementor Pro without this problem).
We recommend you contact support of Elementor Pro and ask if there is anything that they can do from their side to help you.
Please let us know their answer.

Warm regards,
The 8Theme Team

#374987 Copied

BEHS

Participant

November 28, 2023 at 10:33

I did reach out to them. They say it’s a theme situation.

I do have more websites with XStore and Elementor Pro with no Probelam at all. I’m wonder if I start this one from scratch again.

It will be a pain in the … but would solve it. Any other tip?

Kind Regards,

#375013 Copied

Rose Tyler

Support staff

November 28, 2023 at 11:23

Hello, @BEHS,

Please provide FTP access, we will check more deeply what can be done to help you.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Warm regards,
The 8Theme Team

#375020 Copied

BEHS

Participant

November 28, 2023 at 11:38

Hey there.

Here you can find the details

Please contact administrator
for this information.

#375025 Copied

Rose Tyler

Support staff

November 29, 2023 at 07:54

Hello, @BEHS,

Private content

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#375104 Copied
Tagged: fix wordpress issues, product image gallery, single product gallery, woocommerce support, woocommerce templates, wordpress ecommerce solutions
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