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Importing demo content… - by scorleo

This topic has 12 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

scorleo

Participant

May 21, 2017 at 16:33

hi,

After uploading the theme and configuration it says wait for 2 minutes but it’s over an hour, safe to kill the session? Looks like it’s stuck somewhere…

However, I tried to run the site in a different browser and looks like the new theme is visible.

Thanks!

#163710 Copied Theme version: Item ID: 15780546 WooCommerce version: 3

11 Answers

scorleo

Participant

May 22, 2017 at 02:50

I killed it and it was installed properly, just didn’t get to the confirmation as expected but ran the wizard again and detected it was installed, provided confirmation at that stage.

#163713 Copied

Amzy Leel

Participant

May 22, 2017 at 11:01

so is it solved now?

sometimes it happens if your hosting plan does no meet the theme requirements.
Make sure your hosting plan meets these : http://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

#163756 Copied

angel

Participant

November 26, 2023 at 23:11

Always that i try to edit one demo page give me error “PAGE NOT FOUND”

Please contact administrator
for this information.

#374844 Copied

Tony Rodriguez

Support staff

November 27, 2023 at 05:22

Hello, @scorleo,

We would like to express our gratitude for your recent purchase of our theme and for reaching out to us for assistance.

Upon review of your website at http://www.uhrohmuh.com/, we are pleased to confirm that the demo has been successfully installed and that your site is functioning optimally.

Should you have any additional inquiries or require further assistance, please do not hesitate to initiate a new topic for discussion. Our team is dedicated to providing you with the support you need.

We hope you enjoy the experience of using our theme.

Warm regards,
The 8Theme Team

#374853 Copied

Tony Rodriguez

Support staff

November 27, 2023 at 05:28

Hello, @angel,

I hope this message finds you well.

We appreciate you reaching out to us for assistance. Upon reviewing your website, we have observed that the current maximum execution time and the maximum input variables are set below the recommended thresholds. Please refer to the attached screenshot for details: https://ibb.co/RcnDggY.

To ensure the optimal performance of your website, we kindly request that you contact your hosting provider and ask them to increase these values to the following:

– Max execution time: 1000
– Max input vars: 2000

After making these adjustments, please attempt the operation again.

Additionally, we have conducted tests on several pages of your website and found that they are editable without any issues. However, to assist you further with the specific problem you encountered, we would appreciate it if you could provide us with the URL of the page where the issue occurred, along with a brief video clip demonstrating the problem. This information will enable us to investigate the matter more thoroughly and provide you with the necessary support.

Thank you for your cooperation. We look forward to your prompt response so that we can continue to assist you effectively.

Best regards,
The 8Theme Team

#374854 Copied

angel

Participant

November 27, 2023 at 08:00

I did all the steps and try with differents explorers with same result and give me the same error 🙁

#374867 Copied

Tony Rodriguez

Support staff

November 27, 2023 at 11:30

Hello, @angel,

Upon revisiting your website, We have noticed that the previously discussed values remain unchanged. For your reference, here is the evidence of the current settings: https://ibb.co/8Xr3mGz

As a next step, We kindly request that you reach out to your hosting provider to adjust the values in accordance with the instructions provided in my prior communication. Once these adjustments have been made, please attempt the process again.

Should the issue persist after these changes, We would appreciate it if you could furnish us with a brief video clip demonstrating the problem, along with the URL of the affected page. This will enable us to conduct a more thorough investigation and provide you with the necessary assistance.

You may upload a video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your attention to this matter. We are committed to resolving this issue promptly and efficiently.

Best regards,
The 8Theme Team

#374894 Copied

angel

Participant

November 28, 2023 at 00:03

We change all this in the server and same problem, we have all checks in green. You can see

#374970 Copied

Rose Tyler

Support staff

November 28, 2023 at 08:52

Hello, @angel,

Please go to this page – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and click on Submit new topic https://prnt.sc/ibAgEGdfkK2P

Describe your problem in more detail in the new thread. What exactly demo page you can’t edit?

We will do our best to help you.

Best regards,
The 8Theme Team

#375000 Copied

angel

Participant

November 28, 2023 at 09:51

Is the same problem. Why another topic ? we change all the things that you say and not work

#375005 Copied

Rose Tyler

Support staff

November 28, 2023 at 10:04

Hello, @angel,

“Why another topic ?” – it is not the same problem, Scorleo started topic at May 21, 2017 and now he get unwanted notification every time you or we reply here.
Sorry, but your “… not work” – is not clear. We ask you to submit new topic and describe in more detail what exactly do not work, so we can help you.
Please cooperate with us.
Last time we checked your site – demo content was installed, and the Home page can be edited using Elementor, so it was unclear to us what exactly does not work for you. We asked you for an explanation. Please do not ignore our requests.

When we checked your Home page now, the demo content was deleted. What do you plan to do not and what assistance is needed from our side?

Best regards,
The 8Theme Team

#375006 Copied
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