Some options missing in Wishlist Setting

This topic has 13 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Wowels

  • Avatar: Wowels
    Wowels
    Participant
    November 25, 2023 at 11:45

    Hi, I recently noticed some wishlist options in settings are not visible in my theme. Like popup content options and static block options

    12 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 25, 2023 at 12:39

    Hello, @Wowels,

    We are grateful for your recent purchase of our theme and for contacting our support team for assistance.

    To better understand and address the issue you are experiencing, we kindly request that you provide us with a screenshot. This visual aid will enable us to examine the problem more closely and offer an effective resolution.

    Additionally, we would greatly appreciate it if you could create a temporary WP-admin account and securely transmit the login credentials to us under the private content area of this topic. This step is crucial for us to perform a thorough analysis of your settings and ensure that we deliver tailored support.

    As a safety measure, we strongly recommend that you back up your entire website before sharing any access details with us.

    Your cooperation is highly valued, and we are here to support you every step of the way.

    Yours sincerely,
    The 8Themes Team

    Best regards,
    The 8Themes Team

    Avatar: Wowels
    Wowels
    Participant
    November 25, 2023 at 12:45

    Please check the screenshot
    Screenshot

    Shared the login credentials through private area

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 25, 2023 at 14:19

    Hello, @Wowels,

    Thank you for your response.

    To solve your issue please follow the steps.

    1/ We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

    Please note that you should take a complete backup of your site before proceeding.

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    The 8Theme Team.

    Avatar: Wowels
    Wowels
    Participant
    November 27, 2023 at 07:15

    Hi, Thanks for the reply

    I just changed the theme to the child to parent, the options worked perfectly. I think it’s unsafe to use a parent theme without a child theme (needs customizations).

    In my understanding, the child theme is causing this problem. Is there any way to solve this problem?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 27, 2023 at 08:45

    Hello, @Wowels,

    Thank you for your response.

    1/ Following your recent adjustments, wherein the theme was switched from the child to the parent, we are pleased to report that the options are now functioning flawlessly. This confirms that the issue originated from the additional customizations made to your child theme.

    We kindly request that you download and install a fresh child theme on this page https://www.8theme.com/downloads/ on your website, ensuring that no additional code customizations are included. We believe that this approach should rectify the problem at hand.

    2/ Please read our theme documentation about the child theme and parent theme:
    https://xstore.helpscoutdocs.com/article/32-child-theme
    https://www.hostitsmart.com/blog/difference-between-parent-theme-child-theme-in-wordpress/

    We hope this information is helpful.

    Best regards,
    The 8Theme Team.

    Avatar: Wowels
    Wowels
    Participant
    November 27, 2023 at 09:14

    Hi, Thanks for the reply

    1. Currently we have not done any customizations to the parent or the child theme.
    2. As instructed downloaded and installed the parent theme, child theme, and core plugin, once again but the problem exists.

    please advise

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 27, 2023 at 09:50

    Hello, @Wowels,

    Upon reviewing your website, we have observed that the PHP version currently you are using 8.2.12, Please downgrade the PHP version to 8.0 and The current maximum execution time and the maximum input variables are set below the recommended thresholds. Please refer to the attached screenshot for details: https://ibb.co/6FFqf56

    To ensure the optimal performance of your website, we kindly request that you contact your hosting provider and ask them to increase these values to the following:

    – Max execution time: 3000
    – Max input vars: 3000

    After making these adjustments, please attempt the operation again.

    We hope this information is helpful.

    Kind regards,
    The 8Theme Team

    Avatar: Wowels
    Wowels
    Participant
    November 27, 2023 at 10:12

    hi,

    php version downgraded to 8.0 and php max ecution time and input vars are updaded. the problem still not resolved

    pls check the screenshots
    https://snipboard.io/Ph8ZmS.jpg
    https://snipboard.io/ZrTIF5.jpg

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2023 at 13:40

    Hello, @Wowels,

    We appreciate your prompt response.

    Please provide FTP access, we need to check the problem more deeply.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Best Regards,
    The 8Theme Team.

    Avatar: Wowels
    Wowels
    Participant
    December 1, 2023 at 14:19

    Hi, Sorry for the delayed response

    Please find the required FTP details in the private area

    Regards
    PONRAJ S
    Wowels

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2023 at 16:35

    Hello, @Wowels,

    There was an issue with the Catalog mode option.
    Fixed.
    Files modified:
    xstore/framework/woo.php
    et-core-plugin/packages/xstore-compare/templates/compare.php
    et-core-plugin/packages/xstore-wishlist/templates/wishlist.php

    Best Regards,
    The 8Theme Team.

    Avatar: Wowels
    Wowels
    Participant
    December 4, 2023 at 10:04

    Hi,
    Problem solved

    Thank you for the support

  • Viewing 13 results - 1 through 13 (of 13 total)

The issue related to '‘Some options missing in Wishlist Setting’' has been successfully resolved, and the topic is now closed for further responses

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