Hello, @ProdbyDaan,

Thank you for your response.

We are currently experiencing difficulties accessing your website and require the URL for the wp-admin page. This will enable us to thoroughly examine your settings and provide the necessary assistance.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We appreciate your prompt attention to this matter and look forward to resolving any issues at your earliest convenience.

Best regards,
The 8Theme Team

Hello, @Orme Pet,

Thank you so much for purchasing our theme and contacting our support center.

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

Best regards,
The 8Theme Team.

Hello, @Mario :),

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Please note that we have disabled the Sticky Sidebar feature. This adjustment was made in the following location of your website’s backend: XStore > Theme Options > WooCommerce > Shop > Shop Page Layout. For your convenience, we have included a reference image to guide you in private content area.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @rattnanjalee,

Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced.

To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lose settings of elements, just need to set elements to desired positions after the reset.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @Jared,

Good Day,

Thank you for reaching out to us. We understand that you are experiencing issues with saving changes to your theme, despite having taken several troubleshooting steps such as clearing your browser cache and disabling caching plugins and CDN services.

We apologize for any inconvenience this may have caused and would like to assure you that we are here to help. To assist you effectively, could you please provide us with the following information:

1. The version of the theme you are currently using.
2. The specific changes you are trying to save and the section of the theme where you are making these changes, please share the complete video to duplicate the issue at our end.
3. Any error messages or notifications that you receive when attempting to save your changes.
4. A temporary admin login to your website under the private content area of this topic, if possible, so that we can investigate the issue directly.

Once we have this information, we will be able to diagnose the problem more accurately and provide you with a solution to resolve the issue as quickly as possible.

Please reply to this message with the requested details at your earliest convenience. Your patience and cooperation are greatly appreciated.

Best Regards,
8Theme’s Team

Hello, @Manu,

I hope this message finds you well. I would like to provide you with some guidance regarding the management of translation files for the XStore theme and associated plugins.

1. Please ensure that the translation files for the theme are correctly placed within the following directory: /wp-content/languages/themes/.

For plugins, such as the Core plugin, the appropriate directory is /wp-content/languages/plugins/.

It is important to use the correct file names. For instance, the translation files for the XStore theme should be named as follows: xstore-es_ES.po. Similarly, for the XStore Core plugin, the file should be named xstore-core-es_ES.po.

Adhering to this naming convention will prevent the loss of translations after any updates. For further details, please refer to our documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

2. It is essential to synchronize the translation files after each update. You can find the instructions for this process here: https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/. Occasionally, new strings may be added, and synchronization is necessary to ensure that you can translate these new or modified strings. Please note that some strings may be missing after synchronization, and it may be necessary to locate and translate them again. This is a characteristic of WordPress functionality and is beyond our control.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Ashraf,

Thank you for contacting us and for using XStore.

We appreciate you reaching out to us for assistance.

1/ Upon reviewing your website, we have observed that the current maximum execution time is set below the recommended thresholds and Php version you are using 8.1.18, please down grade the Php version to 8.0. Please refer to the attached screenshot for details: https://ibb.co/L5sJy9s

To ensure the optimal performance of your website, we kindly request that you contact your hosting provider and ask them to increase these values to the following:

– Max execution time: 5000

After making these adjustments, please attempt the operation again.

2/ We kindly request that you temporarily disable until your site is in development mode the Content Delivery Network (CDN) service currently active on your website. To proceed with this action, please reach out to your hosting provider and request their assistance in disabling the CDN.

For your convenience, we have attached an image: https://imgur.com/UoLFlAq

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to ensuring a swift and satisfactory resolution.

Warm regards,
The 8Theme Team.

Hello, @The CodeBlaster,

We trust this message finds you well.

Following our recent correspondence, it has come to our attention that the difficulties you are experiencing are isolated to the child theme of your website. To address this matter, we kindly request that you review any custom code that has been added to your child theme. It is possible that these customizations are contributing to the issue at hand.

Should you ascertain that there have been no additional customizations made to your child theme, we recommend that you proceed with the removal of the current child theme that appears to be problematic. Once removed, please proceed to download & install a fresh copy of the child theme here: https://www.8theme.com/downloads/ -and verify if the issue persists.

We are optimistic that these steps will lead to a resolution of the issue you are facing. Should you require further assistance or encounter any additional challenges, please do not hesitate to reach out to us.

We appreciate your cooperation and look forward to ensuring a swift and satisfactory resolution.

Warm regards,
The 8Theme Team

Hello, @W2M,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @Fakhar Bashir,

We hope this message finds you well.

We would like to kindly direct your attention to our comprehensive theme documentation, which includes a detailed section on how to configure Custom Fonts within the XStore theme. We believe you will find this resource highly informative and helpful in customizing your website to your preferences. https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-custom-fonts-with-xstore/

Furthermore, we encourage you to initiate a new topic on our support forum for any fresh inquiries or issues you may encounter. This practice ensures that your concerns are addressed promptly and efficiently by our dedicated support team.

We appreciate your cooperation and understanding in this matter.

Best Regards,
The 8Theme Team

Hello, @BEHS,

We hope this message finds you well. In order to address the issue you are experiencing, we kindly ask that you follow the outlined steps below:

1. We recommend that you switch to the XStore Parent theme if you are currently utilizing the XStore Child Theme on your website. This can be done by navigating to Appearance > Themes in your dashboard. Once you have made the switch, please clear your website’s cache and verify if the issue has been resolved. It is possible that the Child Theme may be contributing to the problem. We would appreciate it if you could inform us of the outcome.

Please ensure that you create a full backup of your website before making any changes.

2. We advise that you temporarily disable all third-party plugins, excluding those that are included with XStore (a list of which can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating these plugins, clear your browser’s cache and re-evaluate the situation. The cause of the issue may be one of the non-included plugins.

Should the problem persist, please maintain the deactivation of all third-party plugins on your website and provide us with authorization to conduct a thorough debugging process. This may involve deactivating plugins and reversing any customizations made on your site, enabling us to provide you with the necessary assistance.

Please ensure that you create a full backup of your website before making any changes.

Furthermore, for us to assist you more effectively, we request that you provide your site’s WP Admin credentials in the private content section of this correspondence:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

We appreciate your cooperation and look forward to resolving your issue promptly.

Warm regards,
The 8Theme Team

Hello, @aselin,

I hope this message finds you well.

We are pleased to inform you that the issue you encountered has been successfully resolved. Our team has managed to import the Rental Car demo onto your website. It appears that the problem stemmed from a conflict with one of the third-party plugins.

To address this, we temporarily disabled all third-party plugins on your site before proceeding with the demo import. This approach proved effective, and the demo is now functioning correctly.

You may now reactivate your third-party plugins one at a time. We recommend monitoring your site’s behavior with each activation to ensure that there are no further conflicts.

Please check back to your site after flushing the CDN cache and disable it for a while till you are in the development process: https://ibb.co/zVQGVQC

Should you have any additional questions or concerns, please do not hesitate to reach out. Our support team is readily available to assist you.

Thank you for choosing Xstore. We wish you a pleasant experience with our product.

Have a wonderful day.
Best regards,

The 8Theme Team

Hello, @Weblike PRO,

Thank you for using our theme and for contacting us.

We have reviewed your message and the accompanying screenshots. We are pleased to inform you that it is possible to implement and configure a transparent header for your website.

To proceed, please access your WordPress dashboard and navigate to the Header Builder. Once there, select the “Header Overlap & Transparent” option and ensure that the Header overlap feature is enabled.

For your convenience, we have provided images that serve as a visual guide to assist you with this process. You can view these images by following the links below:

– https://ibb.co/B3vNJ8L
– https://ibb.co/XZcZKJf

After completing these steps, we kindly ask that you clear your browser’s cache and revisit your site to see the changes take effect.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @angel,

Upon revisiting your website, We have noticed that the previously discussed values remain unchanged. For your reference, here is the evidence of the current settings: https://ibb.co/8Xr3mGz

As a next step, We kindly request that you reach out to your hosting provider to adjust the values in accordance with the instructions provided in my prior communication. Once these adjustments have been made, please attempt the process again.

Should the issue persist after these changes, We would appreciate it if you could furnish us with a brief video clip demonstrating the problem, along with the URL of the affected page. This will enable us to conduct a more thorough investigation and provide you with the necessary assistance.

You may upload a video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your attention to this matter. We are committed to resolving this issue promptly and efficiently.

Best regards,
The 8Theme Team

Hello @Martin,

Thank you for your response.

1/ Please make sure that you are using the latest theme version and core plugin on your site – 9.2.4 & 5.2.4

https://xstore.8theme.com/update-history/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

3/ We regret to inform you that the current theme does not support this feature at the moment. You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Additionally, You can use any third-party plugin for it, which better meets your requirements but at your own risk.

Thank you for your understanding.

Kind regards,
The 8Theme Team