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Css issue: Arrow not showing front end but showing for login user

This topic has 2 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Tony Rodriguez

Ashraf

Participant

November 27, 2023 at 17:53

Hi There,

Arrow doesn’t show for new visitors, it is showing only for login users. I thought it was a cache issue but it is not solved after clearing the cache, I edited it 2-3 days ago it is still hidden for new visitors. Please check the link ( https://pethome.lt/sunu-parduotuve/ ) in incognito mode/private mode to understand better

You can check the below image link also.

https://prnt.sc/m2vsPtJwEcL4
https://prnt.sc/GOK2OkeFR86P

Please, contact administrator
for this information.

#374956 Copied Theme version: 9.2.4 WooCommerce version: 8.3.1

1 Answer

Tony Rodriguez

Support staff

November 28, 2023 at 06:33

Hello, @Ashraf,

Thank you for contacting us and for using XStore.

We appreciate you reaching out to us for assistance.

1/ Upon reviewing your website, we have observed that the current maximum execution time is set below the recommended thresholds and Php version you are using 8.1.18, please down grade the Php version to 8.0. Please refer to the attached screenshot for details: https://ibb.co/L5sJy9s

To ensure the optimal performance of your website, we kindly request that you contact your hosting provider and ask them to increase these values to the following:

– Max execution time: 5000

After making these adjustments, please attempt the operation again.

2/ We kindly request that you temporarily disable until your site is in development mode the Content Delivery Network (CDN) service currently active on your website. To proceed with this action, please reach out to your hosting provider and request their assistance in disabling the CDN.

For your convenience, we have attached an image: https://imgur.com/UoLFlAq

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to ensuring a swift and satisfactory resolution.

Warm regards,
The 8Theme Team.

#374978 Copied
Tagged: css issues, ecommerce theme fixes, front end arrow problem, login user visibility, troubleshooting woocommerce, wordpress woocommerce themes
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