Website has stopped saving after publishing

This topic has 13 replies, 3 voices, and was last updated 2 months, 4 weeks ago ago by Rose Tyler

  • Avatar: Jared
    Jared
    Participant
    November 27, 2023 at 21:07

    Good Day
    I have purchased your theme (Great Looking Demo content) and since today I have not been able to save my changes, despite clearing all browser cache, tuning off litespeed cache plugin, CDN etc.
    Please help

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 28, 2023 at 07:02

    Hello, @Jared,

    Good Day,

    Thank you for reaching out to us. We understand that you are experiencing issues with saving changes to your theme, despite having taken several troubleshooting steps such as clearing your browser cache and disabling caching plugins and CDN services.

    We apologize for any inconvenience this may have caused and would like to assure you that we are here to help. To assist you effectively, could you please provide us with the following information:

    1. The version of the theme you are currently using.
    2. The specific changes you are trying to save and the section of the theme where you are making these changes, please share the complete video to duplicate the issue at our end.
    3. Any error messages or notifications that you receive when attempting to save your changes.
    4. A temporary admin login to your website under the private content area of this topic, if possible, so that we can investigate the issue directly.

    Once we have this information, we will be able to diagnose the problem more accurately and provide you with a solution to resolve the issue as quickly as possible.

    Please reply to this message with the requested details at your earliest convenience. Your patience and cooperation are greatly appreciated.

    Best Regards,
    8Theme’s Team

    Avatar: Jared
    Jared
    Participant
    November 28, 2023 at 13:28

    Requested Info sent

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 29, 2023 at 06:59

    Hello, @Jared,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser & plugin cache and revisit your site.

    Additionally, we have turned off the static block cache, removed query strings from static resources, and the menu cache under XStore > Theme Options > Speed optimization.

    We kindly recommend that if your website is currently in development mode, you consider deactivating any caching plugins and speed optimization features. This action will allow you to observe changes on the front end of your site in real-time.

    If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Jared
    Jared
    Participant
    November 29, 2023 at 15:06

    URGENT
    Thank you for getting back to me.
    Unfortunately, the issue persists. The site only appears to be saving while still logged in to view the site. Even after the execution of your suggestions.

    Avatar: Jared
    Jared
    Participant
    November 29, 2023 at 15:11

    I have now deleted the slider that came with the theme and once saved the new slider created in its place does not appear.
    To clarify
    Old slider deleted = saved and can not be seen.
    New slider not saving or appearing.

    Please contact administrator
    for this information.
    Avatar: Jared
    Jared
    Participant
    November 29, 2023 at 16:20

    I have run a test by creating a slider away from the header, and its saving without any issues.
    The problem seems to be with the header section.
    Please correct this ASAP, I am falling behind schedule.
    Appreciate your support.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2023 at 17:01

    Hello, @Jared,

    As we can see changes are visible for logged as admin user, but not via an incognito browser window for not logged customer. It means there is a cache that causes problems on your site.
    As we can see you are using CDN https://prnt.sc/WZbHMkW6P54U , so disable CDN cache or contact your hosting provider to get assistance. This situation is independent of the theme.
    We hope for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Jared
    Jared
    Participant
    November 29, 2023 at 18:29

    Thank you for your response. The CDN is inactive, and the cache is flushed, the problem still remains. Please see screenshot in private content area.

    Please contact administrator
    for this information.
    Avatar: Jared
    Jared
    Participant
    November 29, 2023 at 18:40

    As previously implied, the header seems to be the only part of the site not working and unable to be edited. Still a great theme, I hope you guys can fix this issue for myself and future users.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2023 at 22:00

    Hello, @Jared,

    The Home page uses a custom header, to change the header for the Front page, please go to Theme Options > Header Builder > Multiple headers > edit the custom header https://prnt.sc/3zcXwZtmxt1D

    Best Regards,
    8Theme’s Team

    Avatar: Jared
    Jared
    Participant
    December 1, 2023 at 14:06

    Thank you so much for ding your best in trying to help.
    I resolved the problem by cloning the front page and deleting the old one.
    Thanks again, keep up the great work.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2023 at 14:48

    Hello, @Jared,

    You’re welcome!

    Best Regards,
    8Theme’s Team

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