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Preloader Issue Content is not visible quickly enough

This topic has 4 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Tony Rodriguez

W2M

Participant

November 27, 2023 at 14:27

Can I set up the home page to load directly to display the content immediately without using a preloader? When scrolling through the page, I notice that content is lost or not visible because it is still loading. This applies to products and reviews, for example. Is there a solution, such as preloading the content from the cache, to solve this problem?

Please, contact administrator
for this information.

#374925 Copied Theme version: 9.2.4

3 Answers

Tony Rodriguez

Support staff

November 28, 2023 at 05:41

Hello, @W2M,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#374973 Copied

W2M

Participant

November 29, 2023 at 16:36

The video and access data can be found in the private area.

I would like to switch off the preloader so that the content is displayed immediately without delay. Sometimes the products are not displayed or is there an alternative solution? Many thanks in advance.

Please contact administrator
for this information.

#375195 Copied

Tony Rodriguez

Support staff

November 30, 2023 at 05:52

Hello, @W2M,

It is our pleasure to inform you that the issue you reported has been successfully resolved. We have follow the steps outlined below to implement the solution:

1. Navigate to ‘Edit Page with Elementor’.
2. Access the ‘Settings of Element’ for each element you wish to modify.
3. Click on the ‘Advanced’ tab.
4. Select ‘XStore ajaxify’.
5. Find the ‘Lazy loading’ option and toggle it to ‘Off’.
6. Ensure you save the changes to apply the updates effectively.

To further assist you, we have created a visual guide which can be accessed at the following link: https://ibb.co/mXN9zV6

Additionally, we have provided a video reference for your convenience: https://streamable.com/bfpl2f

Should you have any more questions or require additional assistance, please do not hesitate to contact us. We are committed to providing you with the support you need.

Yours sincerely,
The 8Themes Team

#375218 Copied
Tagged: fix woocommerce preloader issues, improve woocommerce theme performance, quick content load woocommerce, woocommerce speed optimization, woocommerce themes preloader issue, wordpress themes content visibility
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