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Problem with general tabs mobile version

This topic has 2 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Tony Rodriguez

Chris0483

Participant

February 27, 2024 at 12:20

Hello Sir

We have a problem with the general tabs on mobile version where the first displayed is the good template, but is not the good title tabs.

We have 4 tabs (title 1, 2,3,4) , each tabs with a different layout elementor. On mobile the tabs title 2 is displayed with content of tabs 1. If I tapp on tab 1 the good content appears.

In private area see my screencast to understand the issue.

Thanks in advance to your helps

Please, contact administrator
for this information.

#384952 Copied Theme version: 9.2.8

1 Answer

Tony Rodriguez

Support staff

February 27, 2024 at 13:45

Hello, @Chris0483,

Thank you for reaching out to us with your concern.

Upon conducting a thorough review of the general tabs with identical configurations to those present on your website, we are pleased to inform you that we have not encountered any issues. The XStore General Tabs widget is functioning properly on our test site. It appears that the issue is isolated to your site alone.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

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Tagged: general tabs problem, mobile version, responsive issue, templates, troubleshooting, woocommerce, wordpress
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