Page (redirected) does not load properly

This topic has 9 replies, 4 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: Kombajn88
    Kombajn88
    Participant
    February 27, 2024 at 22:32

    Hello,

    the page suddenly showed an error, I edited the page, everything worked fine, finally I translated “all categories” in Loco translator and a page error popped up. I don’t know if it’s related to the error, but before that everything worked fine.

    I disabled the php code that redirects to the mobile site, but that’s not the problem.

    Please help

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    8 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 28, 2024 at 06:29

    Hello, @Kombajn88,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Upon thorough review of your website, we are pleased to inform you that we have not identified any issues. We kindly suggest that you clear your browser’s cache and revisit the site to confirm its functionality.

    Additionally, we have prepared a video tutorial for your convenience, which has been uploaded to the private content area for your reference.

    If the issue persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Kombajn88
    Kombajn88
    Participant
    February 28, 2024 at 20:40

    I cleared the cache and entered again, unfortunately the error continues.

    I tried still from other browsers + in each of them also in incognito mode and the error was still.

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    Avatar: Kombajn88
    Kombajn88
    Participant
    February 28, 2024 at 21:00

    I also asked outsiders to see if they had this error visible at their place and it is visible

    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 07:45

    Dear @Kombajn88,

    We are pleased to inform you that a hotfix has been successfully applied to your website. As a result, the previously reported errors should now be resolved.

    We kindly ask that you take a moment to review your website and confirm that everything is functioning as expected.

    Your feedback is important to us, and we appreciate your prompt attention to this matter.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Kombajn88
    Kombajn88
    Participant
    February 29, 2024 at 09:49

    Everything works fine, thank you very much for your help, you are the best support I know! 🙂 🙂

    Using the topic still and not wanting to create a new one let me ask.

    Is it possible to edit in mobile mode (phone, 767px and less) so that the icons of the boxes are in one row? As in the attached pictures. I tried editing individual containers, boxes, and css codes, but nothing helped unfortunately.

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 12:57

    Dear @Kombajn88,

    We are pleased to inform you that we have implemented custom CSS to enhance the display of your section icons. On tablet devices with a resolution less than 768px, the icons are now arranged in a single row, as evidenced by the following screenshot:

    [https://prnt.sc/MJStnPZOw-9Z](https://prnt.sc/MJStnPZOw-9Z)

    However, due to limited spacing on mobile devices, we have configured the icons to appear in two rows for a more optimal presentation:

    [https://prnt.sc/0b_uiAAI0qDX](https://prnt.sc/0b_uiAAI0qDX)

    We kindly request that you review the adjustments at your earliest convenience. Below is the custom CSS code that has been applied:

    
    @media (max-width: 768px){
        selector .elementor-column {
            width: 25%;
        }
        selector .elementor-widget-etheme_icon_box,
        selector .etheme-icon-box {
            height: 100%;
            flex-direction: column;
            justify-content: center;
            align-items: center;
            text-align: center;
            margin: 0 !important;
            min-height: 145px; 
        }
        selector .etheme-icon-box-icon {
            margin-right: 0 !important;
            margin-bottom: 15px !important;
        }
        selector .elementor-element-populated {
            margin: 0 !important;
        }
    }
    @media (max-width: 480px){
        selector .elementor-column {
            width: 50%;
        }
    }
    

    We appreciate your attention to this matter and look forward to your feedback.

    Best regards,

    The 8Theme Team

    Avatar: Kombajn88
    Kombajn88
    Participant
    February 29, 2024 at 14:34

    Brilliant, I sincerely thank you

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 29, 2024 at 14:34

    Dear Kombajn88,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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