Hello, Sxp666,

What exactly device and browser are you using?
Is the issue only visible when viewing the site as an unlogged-in user?

Kind Regards,
8theme team

Hello, Inesita,

1/ Please provide URL of the page from which the screenshot was done.

2/ We would recommend you check the settings for buttons in Theme Options > Styling, and set colors for all types of buttons.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, MAHDAR,

We kindly ask you to clear your cache and check if the filter is working properly now.
We thank you for your cooperation.

Kind Regards,
8theme team

Hello, Oslov,

I’ve passed your request on to our dev team. They will be able to review it after the weekend.

Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options > Import/Export > download the export file. After that install the child theme > enable/activate it and go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that.

Kind Regards,
8theme team

Hello, Logicnet,

I’ve activated the Single Product Builder on your site without any problem.
Because hosting demo did not use the builder, you need to add sections and content from scratch – https://prnt.sc/r-ZvK7WEkkkl
For example – https://prnt.sc/btjwFARILr8l Please check now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Steven Tay,

In order to display the content of the widget area in the Header, please go to Header Builder, add the Widget element to the header content, and select the widget area in the settings.

Kind Regards,
8theme team

Hello, Amiseo,

To fix it, please go to Theme Options > WooCommerce > Shop > Shop page layout > change “Shop Page Banner Position”, for example – https://prnt.sc/ajQbcbWtK-3Y

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello,

We would recommend you create a new “Mobile menu” via Appearance> Menus, with desired links. Then go to Header Builder > Mobile menu > select this new menu, Theme Options > Mobile panel > Select Menu For More Toggle Element.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards
8theme team

Hello, Vipul Garg,

1/ To fix the problem, we’ve disabled “Lazy Loading for images” in the settings of the Jetpack plugin – https://prnt.sc/MDfDn8Rzxuw1

2/ We’ve added custom CSS code – https://prnt.sc/8nJPVwbf4pCZ

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Giftstodo,

Thank you for using our theme and for reaching out to us. Could you please provide us with the URL of your site via the Private Content area?
We appreciate your cooperation.

1/ Please provide screenshots of your settings and temporary wp-admin access.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

2, 3/ Answered by email.

Kind Regards,
8theme team

Hello, EduardMihai,

1/ Please go to Header builder > Mobile menu > Dropdown Opening Action
2/ Theme Options > WooCommerce > Shop > Shop page Layout > Sidebar Position > select not Off-canvas position.
Or provide temporary wp-admin access, so we can take a closer look at your settings.

Kind Regards,
8theme team

Hello, Vipul Garg,

We regret to inform you that we are unable to upload the video to your media library ( https://prnt.sc/SqHv-jvp5HPI ).
This issue is not related to our theme, and we suggest that you go to the Media section, find the video, click on it ( https://prnt.sc/cpJiHyBOXQ6D ), and check the URL ( https://prnt.sc/drtq1ut3CfuS ). It appears that the video is not loaded locally, and for this reason, we suggest that you upload it to YouTube or Vimeo and set the iframe code for the product ( https://prnt.sc/nCLT0q9aG_zy ).
We hope this information is helpful.

Kind Regards,
8theme team

Hello, Giuseppe,

Would you be able to record a video of the problem for us?
We appreciate your assistance.

Kind Regards,
8theme team

Hello, ForestArgan,

You’re welcome!
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello,

We have checked and noticed that the issue is only for non-logged in users, meaning that when we are logged in as an administrator, there is no issue. This means that the problem is caused by the cache. We can see that you are using a CDN and some additional caching. To solve the problem, try to clear the cache or even temporarily disable it.

Also, we got a request about posts deleting from you – https://www.8theme.com/topic/product-category-archives-site-title-remove/#post-347954 , please use the Private Content area to send questions, so we do not need to delete your topics every time after answering.

Kind Regards,
8theme team