No footer on tablets, but it appears on mobiles

This topic has 8 replies, 2 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

  • Avatar: sxp666
    sxp666
    Participant
    February 25, 2023 at 21:43

    Hello,
    My footer does not appear on tablets.
    It works fine on mobiles, and it shows on the previews on pcs, but on actual tablets it does not show anything but a bar.
    https://postimg.cc/qzzGMBqv

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2023 at 10:45

    Hello, Sxp666,

    Please try to disable “Static Blocks Cache” in Theme Options > Speed Optimization, then clear CDN cache and check the result.

    Kind Regards,
    8theme team

    Avatar: sxp666
    sxp666
    Participant
    February 26, 2023 at 14:20

    Hi Rose,
    I just did, but it didn’t work.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2023 at 16:25

    Hello, Sxp666,

    What exactly device and browser are you using?
    Is the issue only visible when viewing the site as an unlogged-in user?

    Kind Regards,
    8theme team

    Avatar: sxp666
    sxp666
    Participant
    February 27, 2023 at 09:16

    Hi Rose,
    I checked on a samsung galaxy tab s6, tabb s5e, tab a using chrome.
    On all of them as an unlogged-in user.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2023 at 13:07

    Hello, Sxp666,

    Please check if the issue persists for logged user.
    If all is fine when you are logged in as an administrator, this means that the problem is caused by the cache. We can see that you are using a CDN. To solve the problem, try to clear the cache or even temporarily disable it.

    Kind Regards,
    8theme team

    Avatar: sxp666
    sxp666
    Participant
    March 13, 2023 at 09:07

    Hey Rose, sorry for the delayed response.
    Yes, the issue persists as a logged in admin

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2023 at 11:47

    Hello, Sxp666,

    Thank you for the reply.

    We can’t log in to your site. Please check and provide new credentials.

    Theme options > Footer > Footer layout > make sure that “Footer Widgets Toggle On Mobile” is OFF. Then clear the cache and check the result on a tablet.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

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