Hello, Yash1n,

Thank you for the reply.

Please provide FTP access, not to cpanel. To create FTP access, please contact your hosting provider for assistance.
Also, please temporarily disable CDN caching.

Kind Regards,
8theme team

Hello, Gewoonbovenaan,

You’re welcome!
1/

.sidebar-position-left .widget-title {
    margin-bottom: 0px;
    border: none;
}

2/

.term-description.et_second-description h2 {
    margin-top: 15px;
}

Kind Regards,
8theme team

Hello, AnimalShop,

Thank you for using our theme. We recommend that you adjust the Theme Options > Header Builder > Mobile menu > Off-Canvas Content WCAG Color for the best experience.
We appreciate your support.

Kind Regards,
8theme team

Hello, M. Alaei,

In this case, please edit Footer static block using Elementor > click on Shortcode element > Advanced > change border-radius https://prnt.sc/ohMx31ug7ZoC

Kind Regards,
8theme team

Hello, Peter,

We would recommend you add:
background-color: white;
here – https://prnt.sc/27cgBqgJ6KNl

Kind Regards,
8theme team

Hello, Ziga32,

We have a large number of requests during these days and reply may take some time, but your request is in the queue and it’s very important for us. Please be patient, I will let you know once get any news from our technician team.

Kind Regards,
8theme team

Hello, Gewoonbovenaan,

1/ Custom CSS code can be used to reduce the mentioned spaces:

.sidebar-position-left .sidebar-widget {
    margin-bottom: 30px;
}

2/ Please provide the URL of page from which the screenshot was done.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Freelancer,

Thank you for your response.
Unfortunately, you did not follow our recommendations.
We have fixed the issue as was described in our previous reply. Please check now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Syndr0me,

Thank you for using our theme.

To enable the Classic Widgets Panel, please navigate to Theme Options > General and set the Enable Classic Widgets Panel option to On. Then, go to Appearance > Widgets > check https://prnt.sc/ecIQN7PaITOB

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Freelancer,

We have noticed that you have provided incorrect WP-Admin access (https://prnt.sc/2fkL5IlkU-zd).

We kindly suggest that you go to Appearance > Widgets and check the content of the widget areas to ensure that there is no empty static block widget added.

We thank you for your cooperation and remain at your disposal for any further assistance.

Kind Regards,
8theme team

Hello, @e.uluturk,

Thank you for contacting us.

Yes, of course, you can use our theme without the WooCommerce plugin if you are not going to have shopping options.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, MAHDAR,

I’ve followed this article https://wpml.org/errata/woocommerce-6-3-the-new-product-attributes-lookup-table-is-not-populated-for-products-in-secondary-language/ and disabled “Use the product attributes lookup table for catalog filtering” option.
Please check the filters now.

Kind Regards,
8theme team

Hello, Ziga32,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information. We’ve edited your reply and moved access into the Private Content area.

We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

Kind Regards,
8theme team

Hello, Menichetti,

We apologize for the long delay in responding.
Thank you for using our theme and for reaching out to us. Could you please provide us with temporary wp-admin access via the Private Content area?
We appreciate your cooperation.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Kind Regards,
8theme team

Hello, Rafael,

Thank you for contacting us and for using XStore.

We’ve checked the site and do not see the problem.
In order to better assist you, please provide screenshots of the issue you are experiencing and let us know which browser you are using.

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

Kind Regards,
8theme team